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In today's workplace, managers, leaders, and HR professionals often believe they don't have the time to help employees navigate conflict. More often than not, however, it takes more time not to address conflict than to constructively intervene....

101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on....

Restorative justice, with its emphasis on identifying the justice needs of everyone involved in a crime, is a worldwide movement of growing influence that is helping victims and communities heal while holding criminals accountable for their actions....

Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be....

It's about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down....

Find out how to successfully resolve your most emotionally charged conflicts....

For over 20 years, David Sally has been teaching the art of negotiation at leading business schools and to executives at top companies. Now, he delivers the proven, clear, actionable insights you need to stay competitive in an ever-changing marketplace....

Thirty years ago, Roger Fisher and Bill Ury wrote the groundbreaking book Getting to Yes. It established the mutual gains approach to negotiation....

Ever find yourself in a difficult business situation? Or do you have a difficult time relating to others when conversing? Never Split the Difference addresses one of the most difficult subjects that most of us learn but never master: The art of a good negotiation....

Life is a series of negotiations, whether or not you think of yourself as a negotiator....

Globalization means that we need to be prepared to interact with people from a wide range of cultures....

Howard Zehr proposes workable principles and practices for making restorative justice possible in this revised and updated edition of his best-selling, seminal book on the movement. Restorative justice emphasizes identifying the justice needs of everyone involved in a crime....

Overcome the interpersonal challenges holding your business back....

Negotiation has always been at the heart of solving problems at work. Yet today, when people in organizations are asked to do more with less, be responsive 24/7, and manage in rapidly changing environments, negotiation is more essential than ever....

This unique book can help you change your approach to negotiation by learning key strategies and techniques from actual cases. The Book of Real-World Negotiations shines a light on real-world negotiation examples and cases, rather than discussing hypothetical scenarios....