検索キーワード： 紛争解決・調停

相手との良好な関係を保ちながら自分の要求を確実に通す、論理的で実践的な交渉術を身につけ、キャリアや日常での不本意な妥協から今すぐ抜け出しましょう。感情や勢いに流されず、冷静に状況を見極めるための具体...

満員電車で将棋倒し。酔っ払った大柄な男性が、自分の足の上に倒れ込んできて―― そこから次々に訪れる悲劇は、想像を超えていた！！漫画で読む"社会勉強"。年末の帰宅ラッシュ時の電車内。発車直後の急停止で男性が倒れ込んできて、膝の骨が陥没。「ホームで車両に触れたお客様がいたため急停止しました」とアナウンス。それなのに駅員さんは、まさかの"何もしてくれない"!?警察も、"犯人捜し"は早々にお手上げ!?

With almost 3 million copies sold worldwide, this new edition of an enduring classic is the definitive guide to dramatically improve leadership effectiveness, transform personal and professional relationships, and unleash organizational results. Significantly revised throughout, this edition includes updated stories, brand new content, and a practical group discussion guide.

Spanning world civilizations, synthesizing dozens of political, philosophical, and religious texts and thousands of years of violent conflict, The 33 Strategies of War is a comprehensive guide to the subtle social games of everyday life, informed by the most ingenious and effective military principles in war. Structured in Greene's trademark style, The 33 Strategies of War is the I Ching of conflict, the contemporary companion to Sun Tzu's The Art of War.

This book will inspire you to: control the negotiation before you enter the room; persuade others to do what you want - for their own reasons; manage emotions on both sides of the table; understand the rules of negotiating across cultures; set the stage for a healthy relationship long after the ink has dried; and identify what you can live with and when to walk away.

小さな会社の社長さんが、やむなく人員整理のためにリストラを断行しなければならなくなった時に、事前に知っておいてほしい重要なことを簡潔にまとめました。

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

#1 internationally bestselling author Thomas Erikson shows listeners how to identify and avoid the psychopaths around them. Charming, charismatic, and delightful or manipulative, self-serving, and cunning? Psychopaths are both and that’s exactly what makes them dangerous. Bestselling author of...

Whether you're dealing with money, relationships, career decisions, team challenges, falling sales, operational bottlenecks, or recurring frustrations, the biggest mistake is often trying to fix the wrong thing.How to Solve Problems provides a practical system for moving from confusion to...

Our words have the power to create profound healing or incredible suffering. Yet even with the best intentions, it is often difficult to express ourselves in ways that build harmony and trust. Speaking Peace presents a seminal four-part model you can use immediately to connect to the spirit of...

言いたいことを飲み込む沈黙か、感情がぶつかる衝突か——そんな息苦しい職場の人間関係に悩むあなたが、アサーティブコミュニケーションを通じて上司との対立を建設的な対話へと変える実践的アプローチです。毎日...

圧倒的な話術や強引な圧力で迫る相手との過酷なビジネス交渉を、感情に振り回されることなく冷静に、自分にとって有利で実行可能な合意へと導くための実践ガイドです。重いプレッシャーを感じる重要な会議に向かう...

The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.

In this new edition, updates have been made to 30 percent of the audiobook that delves into the fresh challenges inherent in today's workplace, including new stories and case examples, as well as an entire additional chapter with a focus on humble inquiry in the context of remote and hybrid work.

在权力不对等的职场博弈中，精准掌握向上管理与冲突解决的对话策略，让你面对高压决策时既不委曲求全，也不引爆危机。当你深陷“说真话怕得罪人，闭嘴又憋屈”的纠结处境时，这套极具实操性的沟通指南将赋予你打破...

理不尽な同僚からの仕事の押し付けを鮮やかにかわし、角を立てずに自分の時間とメンタルを守るための、実践的なビジネス・コミュニケーション術を解き明かします。満員電車に揺られながら「なぜ私ばかりが？」と溜...

Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. 

Globalization means that we need to be prepared to interact with people from a wide range of cultures. But it's impossible to learn the particular customs and traits of every culture you might regularly come into contact with. Cultural Intelligence teaches techniques that will allow you to function effectively in any culture. Instead of providing a laundry list of culturally specific dos and don'ts, Thomas and Inkson show how to pay attention in a mindful and creative way to cues in cross-cultural situations.

If you are a business executive or manager, U.S. litigation is a part of your life. Whether your company is involved in litigation already, trying to avoid it, or trying to make decisions in the context of existing litigation trends, having a basic understanding of how the litigation process works is a must in today’s world. In Business Litigation Demystified, award-winning Quinn Emanuel trial lawyer Diane Cafferata walks U.S. and foreign corporate personnel through the U.S. litigation process.

The modern working world doesn't leave much time for reflection. Leaders in particular are encouraged to speed ahead, make quick decisions, and seek swift solutions to any problem that may arise. However, the full-speed-ahead approach can backfire. By taking time to pause and reflect, it's possible to notice new pathways and develop innovative solutions that allow for impactful results. Executive coach Janet M. Harvey has worked with leaders and teams around the world to explore the common tensions that arise in the workplace.