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あたりまえすぎて上司や先輩も教えてくれない接客の“お約束”が、×→○形式でサクサク身につきます! 接客は、たとえマニュアルがあっても、社会経験の少ない新人さんやアルバイトさんにとっては難易度の高いお仕事。なぜなら、売り場や店頭ではコミュニケーションの基礎力にプラスして応用力を試されるからです。本オーディオブックでは、接遇の基礎からシチュエーション別の対応まで、(NG)→(OK)形式で考えながら接客サービスを身につけることができます。さらに「お礼状」「お詫び状」「案内状」「POP」の文例など、対面接客以外の情報も収録。 ※ 本商品は「接客のルールとマナー らくらくマスターBOOK」(技術評論社【刊】 田中陽子【監修】 ISBN:978-4-7741-3759-9 1,344円(税込))をオーディオ化したものです。

WHAT VALUABLE COMPANY IS NOBODY BUILDING? The next Bill Gates will not build an operating system. The next Larry Page or Sergey Brin won’t make a search engine. If you are copying these guys, you aren’t learning from them. It’s easier to copy a model than to make something new: doing what...

NEW YORK TIMES BESTSELLER The author of The Talent Code unlocks the secrets of highly successful groups and provides tomorrow’s leaders with the tools to build a cohesive, motivated culture. “A truly brilliant, mesmerizing read that demystifies the magic of great groups.”—Adam Grant...

How do today's most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than most tech companies. In Inspired, technology product management thought leader Marty Cagan provides listeners with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business.

In the years following her role as the lead author of the international best seller, Limits to Growth - the first book to show the consequences of unchecked growth on a finite planet - Donella Meadows remained a pioneer of environmental and social analysis until her untimely death in 2001. Thinking in Systems is a concise and crucial book offering insight for problem-solving on scales ranging from the personal to the global. Edited by the Sustainability Institute's Diana Wright, this essential primer brings systems thinking out of the realm of computers and equations and into the tangible world....

James Clear nos brinda fantásticas ideas basadas en investigaciones científicas, que le permiten revelarnos cómo podemos transformar pequeños hábitos cotidianos para cambiar nuestra vida y mejorarla. Esta guía pone al descubierto las fuerzas ocultas que moldean nuestro comportamiento - desde nuestra mentalidad, pasando por el ambiente y hasta la genética - y nos demuestra cómo aplicar cada cambio a nuestra vida y a nuestro trabajo. Después de leer este libro, tendrás un método sencillo para desarrollar un sistema eficaz que te conducirá al éxito.

A revised and updated edition of the acclaimed Wall Street Journal bestseller that explores why some leaders drain capability and intelligence from their teams while others amplify it to produce better results. We’ve all had experience with two dramatically different types of leaders. The...

「次に何が起きるのか」を理解して未来に備えるために必読の書！デューク大学フクア経営大学院の関連組織であるデューク・コーポレート・エデュケーション（デュークCE）は、あらゆるレベルのリーダーを育成 するためのリーダーシッププログラムを企業に提供している…

#1 NEW YORK TIMES BESTSELLER ONE MILLION COPIES SOLD! The ultimate guide to making changes and following through, from the authors of Made to Stick and Decisive—hailed as “witty and instructive” (The Wall Street Journal), “packed with examples and hands-on tools that will get you...

Brought to you by Penguin. An interactive guide to building good habits and breaking bad ones, based on the 25-million-copy #1 New York Times bestseller Atomic Habits. Simple Exercises for Building the Life You Want The official companion to the #1 worldwide bestseller is the next step in your...

New edition, expanded and updated. With the release of Theory U almost 10 years ago, Otto Scharmer set in motion a revolution in thought. Scharmer explained that what we pay attention to and how we pay attention is key to what we create. What prevents us from attending to situations more effectively is that we aren't fully aware of and in touch with the inner place from which attention and intention originate.

In the past few years, a number of well-known firms have failed; think of Blockbuster, Kodak, or RadioShack. When we hear about their demise, it often seems inevitable - a natural part of "creative destruction." But closer examination reveals a disturbing truth: Companies large and small are shuttering more quickly than ever. What does it take to buck this trend? The simple answer is: ambidexterity. Firms must remain competitive in their core markets, while also winning in new domains.

Visionaries have groundbreaking ideas. Integrators make those ideas realities. This explosive combination is the key to getting everything you want out of your business. It worked for Disney. It worked for McDonald's. It worked for Ford. It can work for you. From the author of the best-selling Traction, Rocket Fuel details the integral roles of the visionary and integrator and explains how an effective relationship between the two can help your business thrive.

In this revolutionary book, Ali Abdaal, Cambridge-educated doctor and the world's most-followed productivity expert, offers a scientifically proven way to get more done - by finding radical pleasure in everything you do. He starts by introducing the three 'energisers' that make work invigorating rather than draining - Power, Play and People. Then he delves into cutting-edge science that reveals how to integrate these forces into your daily routine - so you end every day feeling uplifted rather than exhausted.

AN INSTANT USA TODAY BESTSELLER ONE OF FORBES TOP 10 BUSINESS BOOKS OF 2024 ELEVATE LEADERSHIP TO TEAMSHIP. In today’s volatile, fast-paced, and decentralized business environment, even the most talented leaders can’t succeed alone—they need to mobilize the full potential of the team...

From a young backpacker, sleeping on a park bench in Japan, to leading one of the biggest corporate giants in the Asia-Pacific region, Paul Dupuis has built a career through game changing leadership crafted through his own real-life experiences as an athlete, volunteer, and CEO. The E5 is a unique leadership model; a call to action to all leaders, globally, to inspire and lead for change. The five Es are: envision; express; excite; enable; execute. These five rules of leadership etiquette will revolutionize business under a new direction.

The revised and updated tenth anniversary edition of the classic, beloved business fable that has changed millions of lives in organizations around the world. Our Iceberg Is Melting is a simple story about doing well under the stress and uncertainty of rapid change. Based on the award-winning...

*New York Times bestseller—over 40 million copies sold* *The #1 Most Influential Business Book of the Twentieth Century* One of the most inspiring and impactful books ever written, The 7 Habits of Highly Effective People has captivated readers for nearly three decades. It has transformed the...

Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges today's companies face. Amy Edmondson shows that organizations thrive, or fail to thrive, based on how well the small groups within those organizations work. In most organizations, the work that produces value for customers is carried out by teams, and increasingly, by flexible team-like entities.

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that...