検索キーワード： 組織行動

あたりまえすぎて上司や先輩も教えてくれない接客の“お約束”が、×→○形式でサクサク身につきます! 接客は、たとえマニュアルがあっても、社会経験の少ない新人さんやアルバイトさんにとっては難易度の高いお仕事。なぜなら、売り場や店頭ではコミュニケーションの基礎力にプラスして応用力を試されるからです。本オーディオブックでは、接遇の基礎からシチュエーション別の対応まで、(NG)→(OK)形式で考えながら接客サービスを身につけることができます。さらに「お礼状」「お詫び状」「案内状」「POP」の文例など、対面接客以外の情報も収録。 ※ 本商品は「接客のルールとマナー らくらくマスターBOOK」(技術評論社【刊】 田中陽子【監修】 ISBN:978-4-7741-3759-9 1,344円(税込))をオーディオ化したものです。

Make better decisions, faster. If you read (or listen to) nothing else on decision-making, listen to this book. We've chosen a new selection of current and classic Harvard Business Review articles that will help you understand all of your options, ask the right questions, and make bold choices...

WHAT VALUABLE COMPANY IS NOBODY BUILDING? The next Bill Gates will not build an operating system. The next Larry Page or Sergey Brin won’t make a search engine. If you are copying these guys, you aren’t learning from them. It’s easier to copy a model than to make something new: doing what...

Playing to Win, a noted Wall Street Journal and Washington Post best seller, outlines the strategic approach Lafley, in close partnership with strategic adviser Roger Martin, used to double P&G’s sales, quadruple its profits, and increase its market value by more than $100 billion when Lafley was first CEO (he led the company from 2000 to 2009). The book shows leaders in any type of organization how to guide everyday actions with larger strategic goals built around the clear, essential elements that determine business successwhere to play and how to win.

The New York Times bestseller by the acclaimed, bestselling author of Start With Why and Together is Better. Now with an expanded chapter and appendix on leading millennials, based on Simon Sinek's viral video "Millenials in the workplace" (150+ million views). Imagine a world where almost...

Wall Street Journal Bestseller From the acclaimed author of Turn the Ship Around!, former US Navy Captain David Marquet, comes a radical new playbook for empowering your team to make better decisions and take greater ownership. As a leader in today's networked, information-dense business climate...

NEW YORK TIMES BESTSELLER MORE THAN 3 MILLION COPIES SOLD This instant classic explores how we can change our lives by changing our habits. “Few [books] become essential manuals for business and living. The Power of Habit is an exception.”—Financial Times A WALL STREET JOURNAL AND...

From the creator of the massively popular System Sunday community with over two million followers comes a proven method for building systems that make modern life easier You’re making thousands of decisions a day. You’re fighting algorithms designed to steal your attention. You’re managing...

We live, say Edgar and Peter Schein, in a culture of “tell". All too often we tell others what we think they need to know or should do. But whether we are leading or following, what matters most is we get to the truth. We have to develop a commitment to sharing vital facts and identifying faulty assumptions - it can mean the difference between success and failure. This is why we need Humble Inquiry more than ever.  

John Kotter, the world's foremost expert on business leadership, distills twenty-five years of experience into Leading Change. A must-have for any organization, this visionary and very personal audiobook is at once inspiring, clear-headed, and filled with important implications for the future...

We are living in a time of unprecedented crisis and breakdown. But amid the chaos, small "islands of coherence" are emerging—localized pockets of pioneering thought leaders taking action to begin to catalyze multi-system transformation.

Are your organization's ideas growing stale? Do your employees need to refresh their thinking? We've combed through hundreds of Harvard Business Review articles and selected the 10 most important ones to help you instill creativity across your organization.

Whether you're new to running meetings or a seasoned executive with no time to waste, leading effective (and even pleasant!) meetings is a must.

NEW YORK TIMES AND USA TODAY BESTSELLER Navigate the chaos of information overload and supercharge your efficiency with Lean Learning, a groundbreaking guide that reveals a counterintuitive approach to success: winning by learning less. From an early age, we’re taught that more is better. More...

After focusing on topics ranging from teamwork and leadership to employee engagement and meetings New York Times best-selling author Patrick Lencioni has finally turned his attention toward his own craft—consulting and client service. Tapping into the simple but powerful model that his firm...

The Entrepreneur Within is an innovator's playbook to help ideas gain traction, scale quickly and keep an entrepreneurial mindset alive within any organisation. Large companies often lose the creative spark that brought them success and get weighed down by the complex systems built up within them.

Master corporate strategy and M&A deal execution on your commute with this focused guide to valuation and integration. Transform complex financial jargon into a clear, empowering roadmap for your next boardroom negotiation. Whether you are an ambitious manager preparing for a promotion or an MBA...

いま最先端のエビデンスでわかった！科学的に正しい「健康になるための技術」

Working remotely gives you flexibility and independence. But it can pose challenges when you need to team up with colleagues or coworkers. Virtual Collaboration covers the basics of working productively—and collaboratively—from anywhere.

本書は、近年注目が高まっている「組織開発」の入門書です。これまでの類書にはない、実践レベルにまで落とし込んだ一冊となります。