Step inside a family-run restaurant for an honest, unfiltered look at Jersey's hospitality scene. Experience the raw truth about running a successful establishment through the eyes of Ollie from Off The Rails, as he shares authentic insights into the daily challenges and triumphs of island hospitality.
Discover how this local restaurateur navigates everything from staff management and customer service to business growth and community building. Learn about the realities of operating a family restaurant, including the impact of seasonal changes, pricing pressures, and the delicate balance of maintaining quality while training young staff.
From innovative brunch concepts to creative solutions for year-round success, this episode explores how small independent restaurants can thrive in Jersey's competitive market. Ollie reveals his journey from training professional to restaurant owner, sharing valuable lessons about adaptation and resilience in the hospitality industry.
Get an insider's perspective on the unique challenges of Jersey's hospitality scene, including staffing solutions, weather dependencies, and the importance of building strong community connections. Perfect for anyone interested in the restaurant business or curious about the real stories behind your favourite local eateries.
CHAPTERS:
00:00 - Intro
01:09 - Off the Rails Restaurant
04:07 - Weather Impact on Business
06:24 - Family Run Business Challenges
08:10 - Downsides of Family Business
12:05 - Restaurant Idea Generation
14:28 - Jersey's Food Scene Overview
15:52 - Desired Cuisines in Jersey
19:55 - A through Z Food & Beverage
22:14 - Deep Involvement in Business
24:32 - Current State of the Industry
27:57 - Managing Rising Costs
31:15 - Jersey's Tidal Power Research
36:35 - Chiropractic School in Jersey
38:04 - Recommendations for the State
39:04 - Rising Wages Discussion
42:23 - Understanding the System
48:00 - Staffing Challenges
53:16 - Future Plans for Off the Rails
54:41 - Opening New Restaurant Location
56:45 - Planning Christmas Parties
1:00:20 - FoodJ Overview
1:04:28 - Social Media Strategies
1:07:01 - Outro
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