『Fixed Ops Focus』のカバーアート

Fixed Ops Focus

Fixed Ops Focus

著者： Steve Shaw & Dave Rogers
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概要
 Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus 経済学
エピソード
  • Episode 104 - Your Dealership Is Losing Customers for the Dumbest Reasons!

    Episode 104 - Your Dealership Is Losing Customers for the Dumbest Reasons!
    2026/11/12
    **Your Dealership Is Losing Customers for the Dumbest Reasons!** Everybody wants better customer retention, but are dealerships overlooking the simplest ways to keep customers coming back? On this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers discuss why customer loyalty isn't built with the latest technology or shiny new programs. It starts with doing the basics right, making service convenient, and showing customers you actually want their business. From scheduling the first service appointment and offering mobile service to handling customer complaints without turning everything into an argument, Steve and Dave share real-world examples of how dealerships either earn loyalty or drive customers away. Plus, why spending a couple hundred dollars to do the right thing could be worth thousands in future business, and why taking care of your employees is just as important as taking care of your customers. **Customer retention isn't complicated. But you have to give people a reason to come back!**
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    22 分
  • Episode 103 - I've Officially Given Up on Customer Service!

    Episode 103 - I've Officially Given Up on Customer Service!
    2026/11/10
    Steve Shaw has officially had enough! After another frustrating customer service experience, he's decided the secret to happiness is lowering his expectations. Dave Rogers thinks he might be onto something! On this episode of Fixed Ops Focus, Steve and Dave take a hilarious but revealing look at declining customer service standards, dealerships that can't get the basics right, and why customers are increasingly willing to take their business elsewhere. From luxury airport lounges and disappointing dealership experiences to express oil changes, pickup and delivery services, and the growing threat of Amazon and Carvana, the guys ask one simple question: Why is good customer service so damn hard to find? Plus, Dave shares why dealership managers need to wake up, mystery shop their own stores, and start delivering the experience customers deserve. Sometimes being better than the competition isn't complicated. You just have to give a damn!
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    17 分
  • Episode 102 - We Mystery Shopped 30 Dealerships. The Results Were Embarrassing!

    Episode 102 - We Mystery Shopped 30 Dealerships. The Results Were Embarrassing!
    2026/11/05
    **We Mystery Shopped 30 Dealerships. The Results Were Embarrassing!** What happens when you mystery shop your own dealerships? You might not like what you discover! On this episode of Fixed Ops Focus, Dave Rogers shares how a simple customer question led to a mystery shopping exercise across 30 dealerships. The results? Approximately 80% weren't even sending service appointment confirmations! Steve Shaw and Dave discuss why dealerships continue to overlook basic customer service processes, from appointment scheduling and follow-ups to employee training and accountability. Plus, Dave shares an interesting experience at a tire shop, and Steve talks about his own frustrating airport customer service experience. Sometimes improving your dealership isn't about doing something new. It's about actually doing the things you're supposed to be doing!
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    22 分
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