『Fixed Ops Focus』のカバーアート

Fixed Ops Focus

Fixed Ops Focus

著者： Steve Shaw & Dave Rogers
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概要

 Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus 経済学
エピソード
  • Episode 9 - The Pre-Paid Problem

    Episode 9 - The Pre-Paid Problem
    2026/01/21
    Dave Rogers & Steve Shaw expose the challenges of manufacturer warranty/prepaid maintenance—why it leads to retention issues, post-warranty defection, and lost revenue. Key insights: · Overcoming warranty limitations & loyalty risks · Winning prepaid language to affirm the customer's smart dealership buy · Why adding ONE extra item beyond OEM plans boosts loyalty & gross profit · Advisors: You're dealership-level, not manufacturer—loyalty goes to who signs the check! Essential for Service Managers, Advisors, Fixed Ops Directors, Dealer Principals fighting aftermarket bleed. Listen now to protect your service lane!
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    27 分
  • Episode 8 - Return to Selling

    Episode 8 - Return to Selling
    2026/01/19
    Back to Selling 2026: Shift Your Service Dept to High-Profit Selling Mode! Dave Rogers & Steve Shaw reveal how one retail-minded manager can transform a dealership service department—boosting gross profit, CSI, retention & loyalty in 2026. Explore skill sets (technical vs. production vs. selling vs. administrative), overcoming resistance, and building a customer-focused selling culture without pressure tactics. Perfect for Fixed Ops Directors, Service Managers, Dealer Principals! Hit play to maximize service profitability!
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    27 分
  • Episode 7 - Express Department

    Episode 7 - Express Department
    2026/01/15
    Dave Rogers and Steve Shaw examine the Express Department, recommending it be accurately named the Maintenance and Light Repair Department to set realistic customer expectations and support operational clarity.
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    33 分
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