『Fixed Ops Focus』のカバーアート

Fixed Ops Focus

Fixed Ops Focus

著者： Steve Shaw & Dave Rogers
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Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus 経済学
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  • Episode 51 - The BIGGEST Firing Stories You'll EVER Hear

    Episode 51 - The BIGGEST Firing Stories You'll EVER Hear
    2026/06/22
    Steve Shaw and Dave Rogers crack open one of the most honest — and weirdly hilarious — topics in this business: getting fired. It starts with a friend of Steve’s who just got let go. That one story sends Dave and Steve straight into the Wayback Machine, where they relive the times THEY got fired from the dealership, what those moments taught them, and how they came back stronger. Then they flip the script to the other side of the desk — the associates they’ve had to let go — and the part nobody likes to talk about: what happens to the whole organization when a manager gets fired. It’s raw, it’s funny, and it’s loaded with leadership lessons every dealer, GM, and fixed ops leader needs to hear. Because how you handle a firing — on either side of it — says everything about your culture.
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    32 分
  • Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix

    Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix
    2026/06/20
    It seems like everybody and their cousin is selling service contracts — on TV, on YouTube, on TikTok, you name it. These days even the customer can go buy their own. So how is a dealer supposed to handle the flood? Do you charge extra? Add a processing fee? Hire a dedicated extended-warranty expert just to keep up with all the paperwork? This is the discussion no one is having right now — and it’s costing service departments time, money, and CSI.
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    1分未満
  • Episode 51 - A Facebook Post Turned Into THIS?!

    Episode 51 - A Facebook Post Turned Into THIS?!
    2026/06/18
    One message. A dozen detours. Dave delivers an all-time rant about oil changes. Steve fires back on everything that’s broken about dealership training. There’s even a little conspiracy talk (hey, it happens). And buried in all the chaos is a genuine fixed ops masterclass on the monsters every service leader is fighting right now: employee retention, building a real career path, and the customer service challenges crushing the drive.
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    32 分
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