エピソード

  • Episode 9 - The Pre-Paid Problem

    Episode 9 - The Pre-Paid Problem
    2026/01/21
    Dave Rogers & Steve Shaw expose the challenges of manufacturer warranty/prepaid maintenance—why it leads to retention issues, post-warranty defection, and lost revenue. Key insights: · Overcoming warranty limitations & loyalty risks · Winning prepaid language to affirm the customer's smart dealership buy · Why adding ONE extra item beyond OEM plans boosts loyalty & gross profit · Advisors: You're dealership-level, not manufacturer—loyalty goes to who signs the check! Essential for Service Managers, Advisors, Fixed Ops Directors, Dealer Principals fighting aftermarket bleed. Listen now to protect your service lane!
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    27 分
  • Episode 8 - Return to Selling

    Episode 8 - Return to Selling
    2026/01/19
    Back to Selling 2026: Shift Your Service Dept to High-Profit Selling Mode! Dave Rogers & Steve Shaw reveal how one retail-minded manager can transform a dealership service department—boosting gross profit, CSI, retention & loyalty in 2026. Explore skill sets (technical vs. production vs. selling vs. administrative), overcoming resistance, and building a customer-focused selling culture without pressure tactics. Perfect for Fixed Ops Directors, Service Managers, Dealer Principals! Hit play to maximize service profitability!
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    27 分
  • Episode 7 - Express Department

    Episode 7 - Express Department
    2026/01/15
    Dave Rogers and Steve Shaw examine the Express Department, recommending it be accurately named the Maintenance and Light Repair Department to set realistic customer expectations and support operational clarity.
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    33 分
  • Episode 6 - Pros & Cons of Flat Rate Pay

    Episode 6 - Pros & Cons of Flat Rate Pay
    2026/01/13
    In this episode of Fixed Ops Focus, Dave Rogers and Steve Shaw break down flat-rate pay for technicians: why it often beats hourly by rewarding skill, speed, and productivity—leading to higher earnings for top techs—plus the best real-world pay plans in successful dealerships.
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    24 分
  • Episode 5 - Back to the Basics

    Episode 5 - Back to the Basics
    2026/01/09
    Today, we're breaking down the importance of nailing the basics... you know, the fundamentals every pro athlete drills endlessly.
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    25 分
  • Episode 4 - Now is the Best Time

    Episode 4 - Now is the Best Time
    2026/01/08
    In this no-nonsense episode, Steve and Dave dive straight into why training your dealership team (sales, service advisors, technicians, and more) is non-negotiable for success in today's competitive automotive world.
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    17 分