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  • Episode 51 - The BIGGEST Firing Stories You'll EVER Hear

    Episode 51 - The BIGGEST Firing Stories You'll EVER Hear
    2026/06/22
    Steve Shaw and Dave Rogers crack open one of the most honest — and weirdly hilarious — topics in this business: getting fired. It starts with a friend of Steve’s who just got let go. That one story sends Dave and Steve straight into the Wayback Machine, where they relive the times THEY got fired from the dealership, what those moments taught them, and how they came back stronger. Then they flip the script to the other side of the desk — the associates they’ve had to let go — and the part nobody likes to talk about: what happens to the whole organization when a manager gets fired. It’s raw, it’s funny, and it’s loaded with leadership lessons every dealer, GM, and fixed ops leader needs to hear. Because how you handle a firing — on either side of it — says everything about your culture.
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    32 分
  • Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix

    Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix
    2026/06/20
    It seems like everybody and their cousin is selling service contracts — on TV, on YouTube, on TikTok, you name it. These days even the customer can go buy their own. So how is a dealer supposed to handle the flood? Do you charge extra? Add a processing fee? Hire a dedicated extended-warranty expert just to keep up with all the paperwork? This is the discussion no one is having right now — and it’s costing service departments time, money, and CSI.
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    1分未満
  • Episode 51 - A Facebook Post Turned Into THIS?!

    Episode 51 - A Facebook Post Turned Into THIS?!
    2026/06/18
    One message. A dozen detours. Dave delivers an all-time rant about oil changes. Steve fires back on everything that’s broken about dealership training. There’s even a little conspiracy talk (hey, it happens). And buried in all the chaos is a genuine fixed ops masterclass on the monsters every service leader is fighting right now: employee retention, building a real career path, and the customer service challenges crushing the drive.
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    32 分
  • Episode 53 - From 4 Techs to $1.5 Million a Month: A Fixed Ops Climb

    Episode 53 - From 4 Techs to $1.5 Million a Month: A Fixed Ops Climb
    2026/06/13
    This live episode features two power-hitters. Ed Kopec of Paul Miller Audi walks us through his career — from service manager of a small four-technician Porsche store to building a $1.5 million+ fixed ops gross powerhouse, and his trajectory from service manager to general manager to vice president. Then the Profit Partner Spotlight goes to Michael Scorcio, MBA, Vice President of Traxtion, on how modern training tools and technology are helping the best dealerships grow.
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    1分未満
  • Episode 52 - When the Customer Drops the F Bomb: Where's YOUR Line in the Sand?

    Episode 52 - When the Customer Drops the F Bomb: Where's YOUR Line in the Sand?
    2026/06/11
    Dave Rogers and Steve Shaw tackle one of the most under-trained skills in the dealership: the art of diffusing a hostile customer. They cover why most associates have poor customer-diffusion skills, what to do when a customer drops the F-bomb, how to define your line in the sand BEFORE the conflict starts, and a set of practical diffusion strategies for the service drive.
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    31 分
  • Episode 51 - The Extended Oil Change Lie

    Episode 51 - The Extended Oil Change Lie
    2026/06/09
    Dave Rogers and Steve Shaw expose what they're calling The Pseudo Warranty Conspiracy: a 25-year, quiet financial shift by automotive manufacturers that transferred billions in warranty cost off OEM books and onto dealers (via reinsurance liability) and customers (via repair bills). The mechanism: extending service intervals so that wear-and-tear failures fall outside warranty coverage, while vehicles also fail sooner. The episode connects warranty cost, planned obsolescence, used car mechanical liability, and dealer reinsurance plans into one unified financial picture.
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    33 分
  • Episode 50 - The Great Debate: Leader or Manager in the Service Drive?

    Episode 50 - The Great Debate: Leader or Manager in the Service Drive?
    2026/06/07
    Episode 50 of Fixed Ops Focus Live tackles the difference between management and leadership—and what really separates a good service manager from a great one. Guest Bob Orozco of Wilmington Land Rover shares his path from service advisor to service manager to general manager, while Profit Partner Michael Keene of Chameleon shows how the right data helps managers grow into true leaders. Tune in for real stories from the bays, one immediate-impact idea you can put to work today, and practical takeaways to make your dealership better.
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    1分未満
  • Episode 49 - The CSI Retention Paradox

    Episode 49 - The CSI Retention Paradox
    2026/06/04
    Steve Shaw and Dave Rogers tackle one of the most confusing — and most urgent — paradoxes in fixed operations today: customer satisfaction scores are at all-time highs, while customer retention and RO traffic are quietly collapsing. Those numbers should not be moving in opposite directions at the same time, and yet they are, everywhere in the country. Dave and Steve unpack the real economic forces driving this paradox, then return to the prescription: a back-to-basics, slow-down, every-tenth approach to fixed ops.
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    30 分