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  • Episode 74 - If You Don't Care You're in the Wrong Business

    Episode 74 - If You Don't Care You're in the Wrong Business
    2026/08/06
    Steve Shaw and Dave Rogers get into what really makes a great service manager — and it starts with one word: passion. We talk passion for the job, the role of training, the KPIs that actually matter, and the real, day-to-day ins and outs of running a service department. Then we dig into the part nobody loves to talk about: the knowledge level of today’s managers, and their willingness to learn, grow, and coach their people.
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    30 分
  • Episode 72 - STOP Wasting Money on Training

    Episode 72 - STOP Wasting Money on Training
    2026/08/03
    This one is all about training — the real benefits, why to train, and (maybe most importantly) when NOT to. Because training isn’t checking a box. Training is improving. And Shaw puts it bluntly: if you just want to check the boxes, don’t hire him. In fact, don’t hire anyone — it’s a waste of money. But if you’re truly looking to improve yourself, your dealership, and your people, this one is for you.
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    58 分
  • Episode 71 - Interview with Joshua Taylor

    Episode 71 - Interview with Joshua Taylor
    2026/07/30
    Dave Rogers and Steve Shaw sit down with special guest Joshua Taylor — host of Wrench Turner’s Podcast — for an honest and important conversation about the life of an auto technician.
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    37 分
  • Episode 70 - The Truth About Vendor Fatigue (Why They Won't Leave You Alone)

    Episode 70 - The Truth About Vendor Fatigue (Why They Won't Leave You Alone)
    2026/07/28
    Steve Shaw and Dave Rogers tackle something every fixed ops manager and GM feels but rarely says out loud: vendor fatigue.
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    28 分
  • Episode 69 - The Future of Parts Departments

    Episode 69 - The Future of Parts Departments
    2026/07/27
    Steve Shaw and Dave Rogers are talking PARTS, and we brought in the heavy hitters to do it. Our parts expert today is the world-famous Armund Dezii, Parts Director of Mercedes-Benz of Westchester — and we are ALL going to learn a thing or two from this man. Joining him is Anthony Blubello, eCommerce Performance Specialist from Revolution Parts, whose mission is to disrupt and innovate the automotive space by building the most active parts network in North America.
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    1 時間 1 分
  • Episode 67 -Inside the Parts Department with Jon Rondolone

    Episode 67 -Inside the Parts Department with Jon Rondolone
    2026/07/19
    Dave Rogers and Steve Shaw sit down with parts manager extraordinaire Jon Rondolone of Piazza Honda of Springfield — and today, we’re talking everything PARTS.
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    1 時間
  • Episode 66 - Every Dealership Says They Care Until THIS Happens

    Episode 66 - Every Dealership Says They Care Until THIS Happens
    2026/07/16
    Life is full of inconsistencies — and so is the dealership. In Episode 66 of Fixed Ops Focus, Steve Shaw and Dave Rogers take on one of the biggest hidden problems in fixed operations: the level of service a customer gets often depends entirely on who happens to pick up the phone. Call the same store twice and you might get two completely different answers. Which operator, which service advisor, which person is on the line — that’s what decides the experience. And even when there’s a documented process in place, “crapshoot” is about the best you can hope for. Steve and Dave call it exactly what it is: dealership roulette.
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    32 分
  • Episode 65 - The 3 Hours a Day Nobody Pays You For Ep#65

    Episode 65 - The 3 Hours a Day Nobody Pays You For Ep#65
    2026/07/14
    Steve Shaw and Dave Rogers take on a topic everybody talks about but nobody seems to define the same way: work-life balance.
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    32 分