エピソード

  • Episode 35 - Exposing the Fundamentals

    Episode 35 - Exposing the Fundamentals
    2026/04/23
    Dave and Steve take a conversational “wander” through the core principles of dealership success—covering management, leadership, and the often-overlooked importance of mastering the basics. They also break down why solid auto maintenance fundamentals aren’t just for technicians—they’re critical for the entire operation, from service advisors to leadership teams.
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    36 分
  • Episode 35 - It's Called Work

    Episode 35 - It's Called Work
    2026/04/21
    Steve Shaw and Dave Rogers deliver a no-BS, often hilarious discussion about one simple truth: It’s called WORK for a reason. It’s not vacation. It’s not relaxation. It’s not playtime. It’s work.
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    35 分
  • Episode 34 - Fixed Ops Profit Secrets Nobody Is Talking About

    Episode 34 - Fixed Ops Profit Secrets Nobody Is Talking About
    2026/04/16
    Dave Rogers and Steve Shaw pull back the curtain on the Fixed Ops profit secrets that most dealerships are completely overlooking — the under-the-radar tactics that can boost your fixed operations profit immediately. While everyone else chases the same obvious plays, these battle-tested approaches deliver fast, measurable lifts in customer-pay revenue, absorption rate, and overall service department profitability — without needing more staff, big budgets, or months of implementation.
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    28 分
  • Episode 33 - Coaching Like the Pros

    Episode 33 - Coaching Like the Pros
    2026/04/14
    In Episode 33, Steve Shaw and Dave Rogers break down a powerful comparison: how elite coaches in professional sports (especially Major League Baseball) approach player development versus how most dealerships manage their service teams. They discuss why the best coaches in MLB don’t just manage — they actively coach every day to raise individual and team performance. Yet in the service department, many dealers still view training and coaching as an expense or a distraction that pulls technicians and advisors off the line. Steve and Dave flip the script: real coaching should be seen as a high-ROI asset and an income-generating investment, not a cost. They share practical ways to coach your team like pros — improving efficiency, boosting morale, increasing gross profit, and creating long-term retention. If you’re tired of treating training as a necessary evil and ready to build a championship-level service department, this episode delivers the mindset shift and actionable insights you need.
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    34 分
  • Episode 31 - Dealer Maintenance Fails

    Episode 31 - Dealer Maintenance Fails
    2026/04/07
    Steve Shaw and Dave Rogers sit down with Bryan Shaw to expose a shocking real-world example from a CDJR dealership: In eight years, across 2 separate vehicles (including one under a free maintenance program), the dealership never once recommended a tire rotation or alignment to the customer. This isn’t just one bad store — it’s far more common than most dealers want to admit. Across the country, service departments are routinely missing basic maintenance opportunities, leaving billions of dollars on the table every single day in untapped service revenue. In this unfiltered conversation, Brian, Steve, and Dave break down exactly why this happens so often, how it quietly destroys profitability, and what fixed ops leaders can do to stop leaving easy money behind. If you’re a service manager, fixed ops director, or dealer principal tired of watching revenue slip through the cracks, this episode is a must-watch wake-up call.
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    22 分
  • Episode 30 - Ban Diagnostics. Watch Revenue Explode.

    Episode 30 - Ban Diagnostics. Watch Revenue Explode.
    2026/04/02
    Dave Rogers and Steve Shaw reveal how to create truly **frictionless service** by removing the biggest obstacles between your dealership, technicians, and customers. We tackle the **number one pain point** in most dealerships: the **Diagnostic Charge**. We also break down other major hurdles including: • Shop supplies fees • Prepaid service programs • Special order parts delays
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    32 分
  • Episode 29 - Interview with Dave Anderson CEO & Founder of EvenFlow AI

    Episode 29 - Interview with Dave Anderson CEO & Founder of EvenFlow AI
    2026/03/31
    In this episode, Steve Shaw and Dave Rogers sit down with Dave Anderson, CEO & Founder of EvenFlow AI, for a powerful follow-up on one of the hottest debates in fixed operations: appointments vs walk-ins debate rages on… until this AI expert drops the truth.
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    35 分
  • Episode 27 - Customer Retention

    Episode 27 - Customer Retention
    2026/03/23
    Steve Shaw and Dave Rogers dive headfirst into the critical world of customer retention and the power (or pitfalls) of service contracts and vehicle service contracts. They unpack proven strategies to keep customers coming back to your service drive long after the sale, while building lasting loyalty without giving away the store.
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    37 分