『Episode 103 - I've Officially Given Up on Customer Service!』のカバーアート

Episode 103 - I've Officially Given Up on Customer Service!

Episode 103 - I've Officially Given Up on Customer Service!

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概要
 Steve Shaw has officially had enough! After another frustrating customer service experience, he's decided the secret to happiness is lowering his expectations. Dave Rogers thinks he might be onto something! On this episode of Fixed Ops Focus, Steve and Dave take a hilarious but revealing look at declining customer service standards, dealerships that can't get the basics right, and why customers are increasingly willing to take their business elsewhere. From luxury airport lounges and disappointing dealership experiences to express oil changes, pickup and delivery services, and the growing threat of Amazon and Carvana, the guys ask one simple question: Why is good customer service so damn hard to find? Plus, Dave shares why dealership managers need to wake up, mystery shop their own stores, and start delivering the experience customers deserve. Sometimes being better than the competition isn't complicated. You just have to give a damn!
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