『Episode 102 - We Mystery Shopped 30 Dealerships. The Results Were Embarrassing!』のカバーアート

Episode 102 - We Mystery Shopped 30 Dealerships. The Results Were Embarrassing!

Episode 102 - We Mystery Shopped 30 Dealerships. The Results Were Embarrassing!

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概要
 **We Mystery Shopped 30 Dealerships. The Results Were Embarrassing!** What happens when you mystery shop your own dealerships? You might not like what you discover! On this episode of Fixed Ops Focus, Dave Rogers shares how a simple customer question led to a mystery shopping exercise across 30 dealerships. The results? Approximately 80% weren't even sending service appointment confirmations! Steve Shaw and Dave discuss why dealerships continue to overlook basic customer service processes, from appointment scheduling and follow-ups to employee training and accountability. Plus, Dave shares an interesting experience at a tire shop, and Steve talks about his own frustrating airport customer service experience. Sometimes improving your dealership isn't about doing something new. It's about actually doing the things you're supposed to be doing!
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