『Episode 104 - Your Dealership Is Losing Customers for the Dumbest Reasons!』のカバーアート

Episode 104 - Your Dealership Is Losing Customers for the Dumbest Reasons!

Episode 104 - Your Dealership Is Losing Customers for the Dumbest Reasons!

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概要
 **Your Dealership Is Losing Customers for the Dumbest Reasons!** Everybody wants better customer retention, but are dealerships overlooking the simplest ways to keep customers coming back? On this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers discuss why customer loyalty isn't built with the latest technology or shiny new programs. It starts with doing the basics right, making service convenient, and showing customers you actually want their business. From scheduling the first service appointment and offering mobile service to handling customer complaints without turning everything into an argument, Steve and Dave share real-world examples of how dealerships either earn loyalty or drive customers away. Plus, why spending a couple hundred dollars to do the right thing could be worth thousands in future business, and why taking care of your employees is just as important as taking care of your customers. **Customer retention isn't complicated. But you have to give people a reason to come back!**
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