Welcome to the Explore AI podcast, where Matt Harmsworth explores business growth, AI, entrepreneurship, systems, and the strategies shaping the future of modern companies.In this episode, Matt Harmsworth sits down with Ava, an AI voice agent, to discuss:How a voice agent handles tricky postcodes, email addresses and namesWhat happens after the call: follow-up texts, emails, transcripts and callbacksWhere service businesses can plug in a voice agent, from after-hours calls to lunch breaks and busy daysHow call diversion works and how a business decides when the agent answersWhat happens when a caller doesn’t want to speak to an AI, and how cold and warm transfers workWhy voice agents work within guardrails instead of reading from a scriptHow an AI agent can replace “press 1 for sales” phone menusDealing with abusive callers and cold calls, plus the rise of AI outbound callingA first for the podcast. Instead of a human guest, Matt interviews Ava, a voice agent that works in one of his companies, live and without a script. Ava is upfront about being an AI, admits she doesn’t get everything right every time, and explains how businesses can use voice agents to stop missing calls. Matt also asks her to convince him she’s human and to finish with a joke. Judge the results for yourself.This episode dives into the real-world strategies, mindset shifts, and practical insights behind building smarter, more scalable businesses in today’s rapidly evolving business landscape.If you want to learn more about Matt Harmsworth, AI integration, and business strategy, visit:👉 https://www.matt-harmsworth.com/Join Matt’s email list:👉 https://matt-harmsworth.com/productsLearn more about Loqui AI voice agents:👉 https://loqui-ai.co.ukConnect with Matt Harmsworth:📍 Instagram: https://www.instagram.com/mattharmsworth/📍 Facebook: https://www.facebook.com/Buzzstrada?locale=en_GBIf you enjoyed the episode:👍 Like & Subscribe💬 Comment your biggest takeaway🔔 Turn on notifications for future episodes

Welcome to the Explore AI podcast, where Matt Harmsworth explores business growth, AI, entrepreneurship, systems, and the strategies shaping the future of modern companies.In this episode, Matt Harmsworth answers questions from producer Cian on how to use AI in business without wrecking it:How to find the boring, repetitive jobs AI can take over, using a one-week time-tracking exerciseWhether people should worry about AI replacing them, and which jobs are most at riskWhy giving every member of staff their own ChatGPT or Claude login is a big mistakeWhy vibe coding a product is easy, but taking it to market is a different storyHow Matt built an AI voice agent after missing 30 to 35% of calls in one of his businessesThe Inverness taxi firm whose AI phone agent got him a cab in minutesWhy most people use AI like a search engine instead of directing it like a teamWhat not to use AI for: weak customer-facing bots, AI avatars and fake contentA different format this time. There’s no guest, so producer Cian takes the interviewer’s seat and puts a list of carefully thought out questions to Matt. Recorded in person in Inverness, Matt talks about growing his businesses with AI and automation, why call centres and offshore admin roles are under threat, how a £20 to 30K developer project was rebuilt in about six hours, and why he thinks poor-quality AI in front of customers does more harm than good.This episode dives into the real-world strategies, mindset shifts, and practical insights behind building smarter, more scalable businesses in today’s rapidly evolving business landscape.If you want to learn more about Matt Harmsworth, AI integration, and business strategy, visit:👉 https://www.matt-harmsworth.com/Join Matt’s email list:👉 https://matt-harmsworth.com/productsLearn more about Loqui AI voice agents:👉 https://loqui-ai.co.ukConnect with Matt Harmsworth:📍 Instagram: https://www.instagram.com/mattharmsworth/📍 Facebook: https://www.facebook.com/Buzzstrada?locale=en_GBIf you enjoyed the episode:👍 Like & Subscribe💬 Comment your biggest takeaway🔔 Turn on notifications for future episodes

Welcome to the Explore AI podcast, where Matt Harmsworth explores business growth, AI, entrepreneurship, systems, and the strategies shaping the future of modern companies.In this episode, Matt Harmsworth sits down with Brad (Aquamark) to discuss:From DJ to window cleaner: how a chat in a clothes shop started it allGrowing from £5 house rounds to high-rise buildings in Central LondonThe £94,000 VAT discovery that forced him to close his business and start againWhy doing what you said you would do is the real secret to winning big contractsThe disastrous hiring spree that taught him to stick to his onboarding processWhy off-the-shelf software falls short for service businesses, and building his own with AIA 6am daily report and a midnight AI health check that keep his numbers honestThe 10/80/10 rule for using AI without losing your own voiceRecorded in person. Brad shares how a silent partner with a garage full of sports cars pushed him into window cleaning, the moment he realised his accounts were six months behind, and how a multi-million pound business with a team of 41 now gets its key numbers delivered to his inbox every morning. He also gives his honest take on when robots might start doing the physical work in service businesses.This episode dives into the real-world strategies, mindset shifts, and practical insights behind building smarter, more scalable businesses in today's rapidly evolving business landscape.If you want to learn more about Matt Harmsworth, AI integration, and business strategy, visit:👉 https://www.matt-harmsworth.com/Connect with Brad & Aquamark:📍 Website: https://www.aquamarkcleaning.co.uk/📍 Instagram: https://www.instagram.com/bradstaines10/?hl=enConnect with Matt Harmsworth:📍 Instagram: https://www.instagram.com/mattharmsworth/📍 Facebook: https://www.facebook.com/Buzzstrada?locale=en_GBJoin Matt's email list:👉 https://matt-harmsworth.com/productsIf you enjoyed the episode:👍 Like & Subscribe💬 Comment your biggest takeaway🔔 Turn on notifications for future episodes

Welcome to the Explore AI podcast, where Matt Harmsworth explores business growth, AI, entrepreneurship, systems, and the strategies shaping the future of modern companies.In this episode, Matt Harmsworth sits down with Dave (Simpatico Communications) to discuss:From market stall to 6 mobile phone shops, the wild early days of the UK mobile industryThe bottle of wine that led to Simpatico's founding, nearly 20 years laterBuilding a telecoms business now looking after approaching 700 businessesWhy AI voice agents are about to transform customer service, and even emergency servicesWho wins the AI phone race: Apple, Samsung, or Google (spoiler: Gemini is already inside Siri)GEO vs SEO: making your website crawlable for AI agents, not just GoogleWhy Dave admits Simpatico is "a bit on the back foot" with AI, and what's nextRecorded in person, unfiltered and unedited. Dave shares the sliding-doors moment that took him from a market stall to a mobile phone empire, the 60-year-old bottle of wine that led to Simpatico's founding, and why he's only just starting to explore what AI can do for his business, all while refusing to lose the human touch that built it in the first place.This episode dives into the real-world strategies, mindset shifts, and practical insights behind building smarter, more scalable businesses in today's rapidly evolving business landscape.If you want to learn more about Matt Harmsworth, AI integration, and business strategy, visit:👉 https://www.matt-harmsworth.com/Connect with Dave & Simpatico:📍 Website: https://www.simpatico.co.uk📍 Email: dave@simpatico.ukConnect with Matt Harmsworth:📍 Instagram: https://www.instagram.com/mattharmsworth/📍 Facebook: https://www.facebook.com/Buzzstrada?locale=en_GBIf you enjoyed the episode:👍 Like & Subscribe💬 Comment your biggest takeaway🔔 Turn on notifications for future episodes#Business #AI #Entrepreneurship #Podcast #BusinessGrowth #ArtificialIntelligence

Welcome to the podcast - where Matt Harmsworth explores business growth, AI, entrepreneurship, systems, and the strategies shaping the future of modern companies.In this episode, Matt Harmsworth sits down with Matt Hall to discuss:Building a personal brand that can't be faked - and why authenticity beats polishEscaping a toxic "bro marketing" mentor and rebuilding on his own termsScaling from 36 one-to-one clients a week to a £10k/month membershipMattBot: building an AI version of himself that supports 215 students 24/7The 3 engines of AI: briefing, context, and execution - and why context is the bit everyone skipsGoing from an £18k launch to a near-£200k launch by baking AI directly into the course"Simplicity scales, complexity fails" - why doing less, better, is the real growth strategyRecorded in person, unfiltered and unedited - swearing, tangents and all. Matt Hall opens up about the mentor who told him he wasn't "masculine enough" to succeed, the breakdown that led him to start his own podcast (and a Guinness World Record along the way), and why he thinks AI is about to raise the bar on what customers expect from every business.This episode dives into the real-world strategies, mindset shifts, and practical insights behind building smarter, more scalable businesses in today's rapidly evolving business landscape.If you want to learn more about Matt Harmsworth, AI integration, and business strategy, visit:👉 https://www.matt-harmsworth.com/Connect with Matt Hall:📍 Success School: https://join.successschoolgroup.co.uk/📍 Instagram: https://www.instagram.com/matthallofficial/Connect with Matt Harmsworth:📍 Instagram: https://www.instagram.com/mattharmsworth/📍 Facebook: https://www.facebook.com/Buzzstrada?locale=en_GBIf you enjoyed the episode:👍 Like & Subscribe💬 Comment your biggest takeaway🔔 Turn on notifications for future episodes#Business #AI #Entrepreneurship #Podcast #BusinessGrowth #ArtificialIntelligence

Welcome to the podcast, where Matt Harmsworth explores business growth, AI, entrepreneurship, systems, and the strategies shaping the future of modern companies.In this episode, Matt Harmsworth sits down with Jacob Lockwood to discuss:Leaving the Army after 16 years to build a premium British-made clothing brandComing 4 days from losing his house while bootstrapping LockwoodWhy "Made in Britain" matters to him — and why it's so hard to doUsing AI (ChatGPT and Claude) to run a lean two-person businessBuilding a customer voice and brand file so AI writes in his own toneThis episode dives into the real-world strategies, mindset shifts, and practical insights behind building smarter, more scalable businesses in today's rapidly evolving business landscape.If you want to learn more about Matt Harmsworth, AI integration, and business strategy, visit:👉 https://www.matt-harmsworth.com/Connect with Matt:📍 Instagram: https://www.instagram.com/mattharmsworth/📍 Facebook: https://www.facebook.com/Buzzstrada?locale=en_GBConnect with Jacob:📍 Instagram: https://www.instagram.com/lockwood.clothing/?hl=en📍 Website: https://lockwoodsmocks.com/?srsltid=AfmBOoosPm5tu3LEvaDmK3nE_rU3D27JB-SA7hZUWGWrH6VqRyT2jBlJIf you enjoyed the episode:👍 Like & Subscribe💬 Comment your biggest takeaway🔔 Turn on notifications for future episodes#Business #AI #Entrepreneurship #Podcast #BusinessGrowth #ArtificialIntelligence

Welcome to the podcast — where Matt Harmsworth explores business growth, AI, entrepreneurship, systems, and the strategies shaping the future of modern companies.In this episode, Matt Harmsworth sits down with Susan Carruthers to discuss:- Leaving school at 15 and building a career without the traditional path- How she went from working in hair salons to launching Scotland's biggest marketing event- Filling a room with zero social proof — and the "blind confidence" that got it off the ground- Using AI to uncover blind spots and improve database, communication, and customer journey- The new AI matchmaking directory connecting business owners and marketersThis year, the Scottish Marketing Summit moves to Hampden Park — Scotland's national stadium.This episode dives into the real-world strategies, mindset shifts, and practical insights behind building smarter, more scalable businesses in today's rapidly evolving business landscape.If you want to learn more about Matt Harmsworth, AI integration, and business strategy, visit:👉 https://www.matt-harmsworth.com/Connect with Matt:📍 Instagram: https://www.instagram.com/mattharmsworth/📍 Facebook: https://www.facebook.com/Buzzstrada?locale=en_GBConnect with Susan:📍 Instagram (Scottish Marketing Summit): https://www.instagram.com/scottishmarketingsummit/📍 LinkedIn: https://uk.linkedin.com/in/susan-carruthersIf you enjoyed the episode:👍 Like & Subscribe💬 Comment your biggest takeaway🔔 Turn on notifications for future episodes#Business #AI #Entrepreneurship #Podcast #BusinessGrowth #ArtificialIntelligence

Welcome to the podcast — where Matt Harmsworth explores business growth, AI, entrepreneurship, systems, and the strategies shaping the future of modern companies.In this episode, Matt Harmsworth sits down with Martin Cook, Owner and Managing Director of EOGB Energy Products, to discuss:* Why AI is transforming traditional industries—not replacing them* The future of heating, boilers, and renewable energy* Growing a business through acquisitions and long-term thinking* How AI can improve customer experience, stock control, and operations* Why traditional businesses have a huge opportunity to embrace AI before their competitorsMartin shares his journey from apprentice heating engineer to leading and ultimately acquiring the company he helped build. Together, Matt and Martin explore the challenges facing the heating industry, the reality behind heat pumps and renewable energy, and why AI's biggest impact in traditional businesses will come from improving efficiency, customer service, and decision-making rather than replacing skilled engineers.Whether you're a business owner, entrepreneur, or work in a traditional industry, this episode is packed with practical insights on embracing innovation while staying focused on what really matters—building a better business.This episode dives into the real-world strategies, mindset shifts, and practical insights behind building smarter, more scalable businesses in today’s rapidly evolving business landscape.If you want to learn more about Matt Harmsworth, AI integration, and business strategy, visit:👉 https://www.matt-harmsworth.com/Connect with Matt:📍 Instagram: https://www.instagram.com/mattharmsworth/📍 Facebook: https://www.facebook.com/Buzzstrada?locale=en_GBConnect with Martin:📍 Instagram: https://www.instagram.com/martincooke73/?hl=en📍 LinkedIn: https://uk.linkedin.com/in/martin-cooke-5b483017📍 EOGB Energy Products: https://eogb.co.uk/If you enjoyed the episode:👍 Like & Subscribe💬 Comment your biggest takeaway🔔 Turn on notifications for future episodes#Business #AI #Entrepreneurship #Podcast #BusinessGrowth #ArtificialIntelligence #Heating #RenewableEnergy #SME #Leadership #Innovation