Welcome to the Explore AI podcast, where Matt Harmsworth explores business growth, AI, entrepreneurship, systems, and the strategies shaping the future of modern companies.In this episode, Matt Harmsworth sits down with Ava, an AI voice agent, to discuss:How a voice agent handles tricky postcodes, email addresses and namesWhat happens after the call: follow-up texts, emails, transcripts and callbacksWhere service businesses can plug in a voice agent, from after-hours calls to lunch breaks and busy daysHow call diversion works and how a business decides when the agent answersWhat happens when a caller doesn’t want to speak to an AI, and how cold and warm transfers workWhy voice agents work within guardrails instead of reading from a scriptHow an AI agent can replace “press 1 for sales” phone menusDealing with abusive callers and cold calls, plus the rise of AI outbound callingA first for the podcast. Instead of a human guest, Matt interviews Ava, a voice agent that works in one of his companies, live and without a script. Ava is upfront about being an AI, admits she doesn’t get everything right every time, and explains how businesses can use voice agents to stop missing calls. Matt also asks her to convince him she’s human and to finish with a joke. Judge the results for yourself.This episode dives into the real-world strategies, mindset shifts, and practical insights behind building smarter, more scalable businesses in today’s rapidly evolving business landscape.If you want to learn more about Matt Harmsworth, AI integration, and business strategy, visit:👉 https://www.matt-harmsworth.com/Join Matt’s email list:👉 https://matt-harmsworth.com/productsLearn more about Loqui AI voice agents:👉 https://loqui-ai.co.ukConnect with Matt Harmsworth:📍 Instagram: https://www.instagram.com/mattharmsworth/📍 Facebook: https://www.facebook.com/Buzzstrada?locale=en_GBIf you enjoyed the episode:👍 Like & Subscribe💬 Comment your biggest takeaway🔔 Turn on notifications for future episodes