Welcome to the Explore AI podcast, where Matt Harmsworth explores business growth, AI, entrepreneurship, systems, and the strategies shaping the future of modern companies.In this episode, Matt Harmsworth sits down with Ava, an AI voice agent, to discuss:How a voice agent handles tricky postcodes, email addresses and namesWhat happens after the call: follow-up texts, emails, transcripts and callbacksWhere service businesses can plug in a voice agent, from after-hours calls to lunch breaks and busy daysHow call diversion works and how a business decides when the agent answersWhat happens when a caller doesn’t want to speak to an AI, and how cold and warm transfers workWhy voice agents work within guardrails instead of reading from a scriptHow an AI agent can replace “press 1 for sales” phone menusDealing with abusive callers and cold calls, plus the rise of AI outbound callingA first for the podcast. Instead of a human guest, Matt interviews Ava, a voice agent that works in one of his companies, live and without a script. Ava is upfront about being an AI, admits she doesn’t get everything right every time, and explains how businesses can use voice agents to stop missing calls. Matt also asks her to convince him she’s human and to finish with a joke. Judge the results for yourself.This episode dives into the real-world strategies, mindset shifts, and practical insights behind building smarter, more scalable businesses in today’s rapidly evolving business landscape.If you want to learn more about Matt Harmsworth, AI integration, and business strategy, visit:👉 https://www.matt-harmsworth.com/Join Matt’s email list:👉 https://matt-harmsworth.com/productsLearn more about Loqui AI voice agents:👉 https://loqui-ai.co.ukConnect with Matt Harmsworth:📍 Instagram: https://www.instagram.com/mattharmsworth/📍 Facebook: https://www.facebook.com/Buzzstrada?locale=en_GBIf you enjoyed the episode:👍 Like & Subscribe💬 Comment your biggest takeaway🔔 Turn on notifications for future episodes

Welcome to the Explore AI podcast, where Matt Harmsworth explores business growth, AI, entrepreneurship, systems, and the strategies shaping the future of modern companies.In this episode, Matt Harmsworth answers questions from producer Cian on how to use AI in business without wrecking it:How to find the boring, repetitive jobs AI can take over, using a one-week time-tracking exerciseWhether people should worry about AI replacing them, and which jobs are most at riskWhy giving every member of staff their own ChatGPT or Claude login is a big mistakeWhy vibe coding a product is easy, but taking it to market is a different storyHow Matt built an AI voice agent after missing 30 to 35% of calls in one of his businessesThe Inverness taxi firm whose AI phone agent got him a cab in minutesWhy most people use AI like a search engine instead of directing it like a teamWhat not to use AI for: weak customer-facing bots, AI avatars and fake contentA different format this time. There’s no guest, so producer Cian takes the interviewer’s seat and puts a list of carefully thought out questions to Matt. Recorded in person in Inverness, Matt talks about growing his businesses with AI and automation, why call centres and offshore admin roles are under threat, how a £20 to 30K developer project was rebuilt in about six hours, and why he thinks poor-quality AI in front of customers does more harm than good.This episode dives into the real-world strategies, mindset shifts, and practical insights behind building smarter, more scalable businesses in today’s rapidly evolving business landscape.If you want to learn more about Matt Harmsworth, AI integration, and business strategy, visit:👉 https://www.matt-harmsworth.com/Join Matt’s email list:👉 https://matt-harmsworth.com/productsLearn more about Loqui AI voice agents:👉 https://loqui-ai.co.ukConnect with Matt Harmsworth:📍 Instagram: https://www.instagram.com/mattharmsworth/📍 Facebook: https://www.facebook.com/Buzzstrada?locale=en_GBIf you enjoyed the episode:👍 Like & Subscribe💬 Comment your biggest takeaway🔔 Turn on notifications for future episodes

Welcome to the Explore AI podcast, where Matt Harmsworth explores business growth, AI, entrepreneurship, systems, and the strategies shaping the future of modern companies.In this episode, Matt Harmsworth sits down with Brad (Aquamark) to discuss:From DJ to window cleaner: how a chat in a clothes shop started it allGrowing from £5 house rounds to high-rise buildings in Central LondonThe £94,000 VAT discovery that forced him to close his business and start againWhy doing what you said you would do is the real secret to winning big contractsThe disastrous hiring spree that taught him to stick to his onboarding processWhy off-the-shelf software falls short for service businesses, and building his own with AIA 6am daily report and a midnight AI health check that keep his numbers honestThe 10/80/10 rule for using AI without losing your own voiceRecorded in person. Brad shares how a silent partner with a garage full of sports cars pushed him into window cleaning, the moment he realised his accounts were six months behind, and how a multi-million pound business with a team of 41 now gets its key numbers delivered to his inbox every morning. He also gives his honest take on when robots might start doing the physical work in service businesses.This episode dives into the real-world strategies, mindset shifts, and practical insights behind building smarter, more scalable businesses in today's rapidly evolving business landscape.If you want to learn more about Matt Harmsworth, AI integration, and business strategy, visit:👉 https://www.matt-harmsworth.com/Connect with Brad & Aquamark:📍 Website: https://www.aquamarkcleaning.co.uk/📍 Instagram: https://www.instagram.com/bradstaines10/?hl=enConnect with Matt Harmsworth:📍 Instagram: https://www.instagram.com/mattharmsworth/📍 Facebook: https://www.facebook.com/Buzzstrada?locale=en_GBJoin Matt's email list:👉 https://matt-harmsworth.com/productsIf you enjoyed the episode:👍 Like & Subscribe💬 Comment your biggest takeaway🔔 Turn on notifications for future episodes