『Sense & Respond』のカバーアート

Sense & Respond

How Successful Organizations Listen to Customers and Create New Products Continuously

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Sense & Respond

著者： Jeff Gothelf, Josh Seiden
ナレーター： Graham Rowat
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We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. These new, software-driven technologies are transforming the way companies interact with their customers, employees, and other stakeholders.



This is no mere tech issue. The transformation requires a complete rethinking of the way we organize and manage work. And, as software becomes ever more integrated into every product and service, making this big shift is quickly becoming the key operational challenge for businesses of all kinds. We need a management model that doesn't merely account for, but actually embraces, continuous change. Yet the truth is, most organizations continue to rely on outmoded, industrial-era operational models. They structure their teams, manage their people, and evolve their organizational cultures the way they always have.



Now, organizations are emerging, and thriving, based on their capacity to sense and respond instantly to customer and employee behaviors. In Sense and Respond, Jeff Gothelf and Josh Seiden vividly show how these companies operate, highlighting the new mindset and skills needed to lead and manage them—and to continuously innovate within them.©2017 Jeff Gothelf and Josh Seiden カスタマーサービス マネジメント・リーダーシップ マーケティング マーケティング・セールス 予測・戦略的計画 組織行動 職場・組織行動
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