カスタマーサービス

大好評「中小企業経営者のための社長法務シリーズ」第2弾! 今回のテーマはいま話題の「カスタマーハラスメント(カスハラ)」

Get ahead of the customer experience curve! Companies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success - Customer Obsessed...

Here's how to liberate your customers from customer service, keep them happy, and control costs. Most customer-service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a...

Your business problems are community problems. Solve them and scale with help from the leader in the field. The world's most successful businesses leaders understand that creating a shared social identity around their products and services is the most efficient path to scaling revenue...

Leading marketing practitioner and thought leader Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from...

This audiobook is narrated by an AI Voice. This is an audio adaptation of the ⁠OpenStax Introduction to Business textbook⁠. The audiobook is produced by ⁠Audileo⁠. What OpenStax says about their textbook: Introduction to Business covers the scope and sequence of most introductory...

Whether you're just starting your Salesforce journey, planning a career shift, or simply curious about the world of cloud computing and customer relationship management (CRM), this practical book is the source you need. Packed with foundational knowledge and practical insights, the Salesforce...

The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in...

An authentic brand community is more than just people buying your product or working alongside one another. This audiobook articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships. Smart...

Ditch the old sales playbook. For too long, professionals have been taught to prospect harder, pitch better, and close faster. But most people do not want to be sold to. They want to be understood, respected, and given the freedom to choose someone they trust. In Ditch The Pitch: Stop Selling...

New edition, expanded & updated Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent referrals from existing customers and friends and, at the...

Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure....