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大好評「中小企業経営者のための社長法務シリーズ」第2弾! 今回のテーマはいま話題の「カスタマーハラスメント(カスハラ)」

In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. In Excellence Wins, the cofounder and former president of the...

In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent 25 years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken...

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered...

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos. As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth...

The highs and the very low of a mentally exhausted customer support agent. A story filled with humour, love and despair.

The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality...

If there were a single great “secret” to being an elite sales professional, surely one of the millions of attendees of BrianTracy’s sales seminars would have spilled the beans by now. There isn’t a secret. But there is a set of consistently successful selling techniques that most...

Vergiss aggressiven Verkaufsdruck und erschaffe durch empathischen Kundenservice eine loyale Basis für dein Business. Wer sein eigenes Geschäft aufbaut oder täglich im Kundenkontakt steht, sucht oft nach authentischen Wegen zum Erfolg. Dieser inspirierende Praxisratgeber zeigt dir, wie...

真正的销售冠军从不依赖强势逼单与花哨话术，而是通过构建深度信任来打破业绩瓶颈，让客户心甘情愿地持续买单。无论你是背负沉重KPI在通勤路上焦虑的职场新人，还是渴望突破转化率天花板的业务老手，这套务实且充满...

If I told you this audiobook can teach you how to positively manipulate a situation into your favor by replacing one word, would you be interested? I bet the answer is yes. Through the hidden language of success, this audiobook does just that....

The way we do business in the US and across the world has changed. We now meet through Zoom, Skype, Meet, and Teams. Those who sell virtually are likely to suffer a longer sales process. Since 82 percent of communication is non-verbal, virtual communication is difficult. There are many...

Martha Humler, who spent her career in retail and advertising and is married to one of the kings of customer service—an executive with the Ritz-Carlton Hotel Co.—shares her frustrations about mediocre customer service in a series of vignettes.

Build strong connections to accelerate sales results In The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life, sought-after trainer and sales leader Julie Thomas delivers an exciting new take on buyer-centric selling to modern buyers. In the book, you'll...

While instant communication is now easier than ever, people's attention is spread thin, time has never been more valuable, and disengagement in both customers and employees is at an all-time high. This means most brands never reach their full potential....

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and...

Terri Levine provides you with a valuable assessment system which will enable you to easily identify the good prospects and reduce your time and frustration trying to sell to unsuitable prospects....

For thousands of years, we've created things called games that tap the tremendous psychic power of fun. In a revised and updated edition of For the Win, authors Kevin Werbach and Dan Hunter argue that applying the lessons of gamification could change your business, the way you learn or teach...

Stop chasing vanity metrics and transform your e-commerce store into a predictable, highly profitable revenue engine. Whether you are an ambitious entrepreneur scaling a startup or a business owner fighting stagnant online sales, this actionable roadmap replaces trendy marketing hacks with...

If you want to feel more satisfied at work, stand out as a valuable employee, and learn five-star customer service skills that will help you shine, then you want to listen to Customer Service for Beginners!