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With an introduction by J. J. Pierce, this volume features the 12 most important stories by Cordwainer Smith, a unique writer who has fused wonder and poetry into imaginative tales that transcend both science and fiction.

Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!

Master Your Next Move answers a distinct need, focusing on the most common types of transitions leaders face and the unique challenges posed by each. Based on years of research, and now with a new introduction, this indispensable book explores eight crucial transitions virtually everyone encounters during their career, including promotion, leading former peers, onboarding into a new company, making an international move, and turning around a business in crisis.

Info We Trust celebrates data storytelling, as explained by one of the field's most talented creators. Both engineer and artist, R. J. Andrews draws on disciplines from across the human experience to show how to create new ways of seeing the world. And most importantly, to build powerful data-driven information that is worthy of trust.

Drawing on theories from the The Leadership Challenge, Robert Thompson effortlessly incorporates Jim Kouzes and Barry Posner’s time-tested concepts into a winning fable of leadership and growth. This dramatic tale of transition centers on a three-day meeting of two former rival pharmaceutical companies taking the first step towards creating a joint sales strategy. Told through the perspective of participants from both camps, they come to rely on The Five Practices that form the heart of The Leadership Challenge.

One of our great contemporary scientists reveals the ten profound insights that illuminate what everyone should know about the physical world In Fundamentals, Nobel laureate Frank Wilczek offers the reader a simple yet profound exploration of reality based on the deep revelations of modern...

I've lived my life with rigid control. A tight vice on myself and my emotions. Scars from my past have left me broken. Riddled with guilt and anguish. When my baby sister was kidnapped, I feared the worst. That she'd suffered the same fate as our mother stirred up those feelings I've tried so desperately to bury and ignore. I never expected to find her. Drea Ortega. A five-foot, tattooed, killing machine who took my breath away from the first moment I laid eyes on her. She was my beacon of light in my dark, chaotic world. My heart. My soul. My everything.

The Last American President rips open America's wounded democracy to expose a terrifying truth: Donald Trump isn't an anomaly—he's the inevitable product of a system engineered to fail. This searing investigation reveals how a man forged by childhood trauma, pathological narcissism, and calculated cruelty didn't hijack democracy—he was handed the keys by those who should have been its guardians. Hartmann uncovers the unholy alliance between Trump's damaged psyche and America's rotted institutions.

Poirot’s peace is disturbed when a local gentleman, Roger Ackroyd, is found murdered in his study. Clues include a vanished letter, a scrap of cambric cloth, a goose quill, and an elaborately tooled Tunisian dagger. We follow Poirot, aided by the village doctor, James Sheppard, as he traces his way through a tangle of suspects that include Ackroyd’s sister-in-law, niece, secretary, adopted son, and housemaids—all of whom appear to have motives for killing him.

The chaos of everyday business forces people into an exhausting, ineffective, seemingly never-ending cycle of work-arounds, firefighting, and Whac-a-Mole. The irritatingly urgent crowds out the lastingly important. There has to be a better way. And there is: the game-changing discipline of dynamic work design improves productivity, reduces costs, and increases efficiency, ensuring that all parts of a company can work in concert. It has been used in organizations around the world to close the gap between results promised and results delivered.

In this book, B. Alan Wallace explains a fundamental type of mental training that is designed to shift our attitudes so that our minds become pure wellsprings of joy instead of murky pools of problems, anxieties, fleeting pleasures, hopes, and frustrations. The lojong—or mind-training—teachings have been the subject of profound study, contemplation, and commentary by many great masters. Wallace shows us the way to develop our capacity for spiritual awareness through his relatable and practical commentary on the mind-training slogans.

Based on over a decade of research, psychologist Hal Hershfield explores how connecting with our future selves can both improve our lives right now and help us achieve our goals and hopes for the future. We've all had the desire to travel through time and see what our lives will be like later in...

A Greater Good magazine and Behavioral Scientist pick of 2023! Thrive in your career with this radical, future-proofed approach to work in a world where automation, globalization, and downsizing are an urgent and threatening reality—from experts in workplace mental health, Gabriella Kellerman...

The What Do We Know About? series explores the mysterious, the unknown, and the unexplained. Will we ever learn the truth about what actually landed at Roswell? From the #1 New York Times Best-Selling Who Was? series comes Where Is?, a series that tells the stories of world-famous landmarks and...

From the legendary singer-songwriter of Bad Religion comes a historical memoir and cultural criticism of punk rock’s evolution. Greg Graffin is the lead vocalist and songwriter of Bad Religion, recently described as “America's most significant punk band.” Since its inception in Los Angeles...

In Necropolitics, Achille Mbembe, a leader in the new wave of francophone critical theory, theorizes the genealogy of the contemporary world, a world plagued by ever-increasing inequality, militarization, enmity, and terror as well as by a resurgence of racist, fascist, and nationalist forces determined to exclude and kill. He outlines how democracy has begun to embrace its dark side - what he calls its "nocturnal body" - which is based on the desires, fears, affects, relations, and violence that drove colonialism.

The New York Times bestseller “An extraordinary book.” —The Wall Street Journal “Kissinger is the genuine article, and worth listening to.” —Financial Times “A must read. . . . His books—including this one—will hopefully be read well into the future.” —New York Journal of...

We live, say Edgar and Peter Schein, in a culture of “tell". All too often we tell others what we think they need to know or should do. But whether we are leading or following, what matters most is we get to the truth. We have to develop a commitment to sharing vital facts and identifying faulty assumptions - it can mean the difference between success and failure. This is why we need Humble Inquiry more than ever.

Etna is in disarray and ripe for the picking. Will the zombies destroy the base and everything inside, or will the destruction come from within? Michael is desperate to save his family and friends. Will help come from an unforeseen quarter? Everything rides on the head of an unstable needle, and one gunshot will change everything.

This story picks up exactly where book one left off. The Talbot family is evacuating their home amid a zombie apocalypse. Mankind is on the edge of extinction as a new dominant, mindless opponent scours in search of food, which happens to be non-infected humans. In this book are the journal entries of Michael Talbot, his wife, Tracy, and their kids, Nicole, Justin, and Travis. With them are Brendon, Nicole's fiancee, and Tommy, previously a Wal-Mart door greeter who may be more than he seems.