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Keluhan pelanggan sering kali menjadi momok para pelaku usaha. Penanganan yang tidak tepat membuat permasalahan yang seharusnya segera diselesaikan menjadi bumerang bagi para pengusaha tersebut. Buku ini memberikan sudut pandang baru dalam menyikapi komplain pelanggan dan bagaimana menghadapi Industri 4.0.

In The Human Experience, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demonstrates that the customer experience is not just the responsibility of front-line employees, but shared across the company.

The author argues that in an extremely cluttered marketplace, traditional differentiation is no longer enough—today companies need “radical differentiation” to create lasting value for their shareholders and customers.

Unlock the secrets to mastering modern marketing with Strategic Influence. Dive into a practical exploration of the latest strategies that are transforming the business landscape. From the digital frontier to the analytics powerhouse, this book guides you through essential skills needed to captivate audiences and build lasting brand loyalty.

Effective public relations (PR) can help level the playing field between you and your competitors. You don't necessarily need a big budget to establish brand awareness and a positive reputation. With enough practice, anyone can learn to think like a PR specialist. Public Relations For Dummies helps you understand the mechanics of PR and gives you all the tools you need to succeed. This friendly guide gives you practical insights on using the many components of PR to create successful campaigns.

Dreaming of a streamlined law practice that wins more clients and gives you your time back? This is your answer! Attorneys work some of the longest hours of any profession—especially if you run your own law firm. Whether you’re with a small team or going solo, chances are you’re on-call 24/7. You’re buried in day-to-day operations, legal work, and the emotional toll that comes with it—often at the expense of family life. You love your work and the difference you make. But what if you could regain balance and be fully present at work and at home?

The Quality Circle is a never-ending journey for an organization to improve the goods and services provided to customers. This mini book should be listened to by all managers and revisited every few months to keep the importance of continuous improvement top of mind. In today's highly competitive global market, continuously improving the goods and services provided to customers is not optional; it is essential. Lead your organization on its journey to continuous improvement. You can make it happen.

Stellar Customer Service gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface—and anyone who manages personnel who do—will find this book a concise, enjoyable, and indispensable guide.

Step into the world of customer experience (CX) with Ben Segal, a seasoned expert with over 20 years of experience revolutionizing how businesses connect with their customers. From managing high-pressure situations at iconic venues like Madison Square Garden and Barclays Center to driving success for top DTC brands like Freshly, Pair Eyewear, and Thesis, Ben has seen it all—and he’s here to share his journey with you.

कोणत्याही उद्योगाचा केंद्रीभूत घटक म्हणजे ग्राहक. आपल्या नावीन्यपूर्णतेने ग्राहकांच्या समाधानाची खात्री करून घेणं कोणत्याही उद्योजकाला क्रमप्राप्त आहे. मात्र त्याकरता कोणकोणत्या दिव्यांतून जावं लागतं, काय काय करावं लागतं, याचा वस्तुपाठ म्हणजे ही कहाणी. ऐका, मिलिंद कुलकर्णी यांच्यासह!

Tired of unpredictable sales cycles and inconsistent results? The key to sustained success in sales isn’t luck — it’s discipline. The Sales Discipline System reveals the 8 proven habits of the top 1% of salespeople, and how you can use them to build your own path to consistent, reliable growth.

Bienvenue dans l’univers fascinant des extensions de cils, un art délicat qui transcende le simple embellissement pour offrir aux clientes une manière de se sentir confiantes et élégantes au quotidien. Ce livre s’adresse à celles et ceux qui souhaitent maîtriser les subtilités de la pose d’extensions de cils et s’engager sur la voie d’une carrière enrichissante et pleine de créativité.

Life isn’t just about surviving—it’s about thriving. In 50 Principles to Thrive in Life, actor, athlete, and motivational speaker Jock McKissic shares a transformative roadmap for embracing life’s challenges and building resilience, purpose, and success. This book isn’t just a guide; it’s a call to action to embrace your authentic self, grow through adversity, and inspire others along the way.

Are you tired of cold calls and the constant pressure of chasing new leads? In Sell Less, Earn More discover a revolutionary approach to sales that transforms how you do business. Instead of transactional encounters with strangers, learn how to double your income by deepening relationships with people you already know. This book is your cure for the common cold call. Imagine never having to pitch to a stranger again. Instead, what if you could naturally attract more business and boost your income by focusing on genuine connections with your existing network?

Written by Funk Roberts with Mike and Rick Tielemans, known as The Tribe Guys, this book draws on decades of combined experience and deep research into what makes communities so powerful. Mike and Rick dedicated years to studying the positive aspects of cult psychology and human behavior, uncovering timeless principles that drive loyalty, connection, and influence. By applying these 27 secrets, the team built Funk Roberts' Over 40 Alpha Membership into a $3.5 million success, and Funk has helped build other multi-six-figure Tribe-based businesses.

How much money are you leaving on the table? Are you tired of leaving money on the table when prospects and customers compare you to inferior competition who can “do the same thing for cheaper?” Does fear of losing customers and sales volume cause your team to underprice and over-discount? It’s time to break free from fear-based pricing and earn the profits that reflect the true value you’ve worked hard to create. Fearless Pricing provides the tools, strategies, and mindset shifts your team needs to price with confidence and command higher margins.

Achieve Market Domination through Digital Marketing, Even with Limited Time and Budget. Are you a small business owner with big dreams, feeling overwhelmed by the maze of digital marketing? You’re not alone. Many small business owners struggle to keep up with SEO, social media, and online advertising while juggling daily operations. This game-changing guide simplifies digital marketing, turning struggles into strengths and helping you scale like never before.

In Sales Lab Scripting, tech sales masters A.J. Mahar and Butch Hodson unveil the exact playbook they’ve used to scale dozens of startups. This step-by-step process has helped thousands of sales reps consistently crush their sales goals every month—regardless of experience, product, or industry.

Whatever you’re doing, you are selling something. You could be selling yourself, your company, your product or service, an idea or an opportunity. Knowing how to sell is the skill set that will determine how much money you make in your lifetime. This book will teach you practical steps, tactical applications and insights that will help you improve continuously. Most importantly, you will learn a proven process that can be applied again and again to increase your sales, grow your business or accelerate your career.

In Your Restaurant: Exceptional Customer Service, award-winning entrepreneur and hospitality expert Adina Brunetti unveils the secrets to building a thriving restaurant through exceptional customer service. Drawing from her extensive experience as the founder of AB 27 Group and Adina Creative Food, Adina shares proven strategies for creating memorable dining experiences that turn first-time guests into your loyal customers.