検索キーワード： 紛争解決・調停

We've decided by consensus that consensus is good. In In Defense of Troublemakers, psychologist Charlan Nemeth argues that this principle is completely wrong: left unchallenged, the majority opinion is often biased, unoriginal, or false. It leads planes and markets to crash, causes juries to convict innocent people, and can quite literally make people think blue is green. In the name of comity, we embrace stupidity. We can make better decisions by embracing dissent. Dissent forces us to question the status quo, consider more information, and engage in creative decision-making.

The Dealmaker's Ten Commandments contains a practical, no-nonsense methodology for negotiating deals, managing your time, and handling crisis all at the highest level. Peppered with entertainment industry war stories, The Dealmaker's Ten Commandments has been forged in the white-hot crucible of brutal transactional combat.

Spanning world civilizations, synthesizing dozens of political, philosophical, and religious texts and thousands of years of violent conflict, The 33 Strategies of War is a comprehensive guide to the subtle social games of everyday life, informed by the most ingenious and effective military principles in war. Structured in Greene's trademark style, The 33 Strategies of War is the I Ching of conflict, the contemporary companion to Sun Tzu's The Art of War.

Pelo bem de sua carreira (e de sua saúde), você precisa saber como lidar com as outras pessoas–inclusive com as mais hostis–enfrentando os conflitos de forma construtiva sem comprometer seus valores pessoais.

Small issues are not the problem in relationships —what we do with them is. Many relationships don’t fall apart because of major events, but because of small, repeated misunderstandings that build over time. Overthinking, miscommunication, emotional reactivity, and unresolved tension can slowly create distance between people who still care deeply about each other. Letting Go of the Small Stuff in Relationships is a practical and insightful guide to breaking that cycle and creating stronger, more balanced connections.

In business and life we avoid sensitive yet crucial topics at our own peril. Harvard Business School's Christina Wing provides tools for navigating and communicating with clarity and compassion. We live in a world where the list of off-limits topics keeps growing—at work, at home, and even...

Some people make you feel intelligent. Others make you feel like your brain has shrunk. The difference isn’t you. It’s valence —the invisible charge beneath every conversation. Get it wrong and you collapse someone’s thinking from 720 possibilities to 2. Get it right and you unlock creativity, confidence, and connection. In The Power of Conversation, Brady G. Wilson reveals what thirty years of working with leaders has taught him: conversation is the oldest technology on earth —and still the most powerful. It releases energy. It rebuilds trust.

Leadership isn't what you thought it would be. It's not the title or the corner office. It's the weight of responsibility when the stakes are high, the information is incomplete, and every decision carries consequences you can't fully control.

Globalization means that we need to be prepared to interact with people from a wide range of cultures. But it's impossible to learn the particular customs and traits of every culture you might regularly come into contact with. Cultural Intelligence teaches techniques that will allow you to function effectively in any culture. Instead of providing a laundry list of culturally specific dos and don'ts, Thomas and Inkson show how to pay attention in a mindful and creative way to cues in cross-cultural situations.

The author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time. Conflict is increasing everywhere, threatening everything...

Every workplace conversation just got easier. Whether you're navigating passive-aggressive coworkers, coaching underperforming employees, or surviving another pointless meeting, this 2-in-1 bundle gives you the exact phrases you need.

Who’s Renting Who? isn’t a book about real estate. It’s a book about leverage, responsibility, and the moment reality replaces assumptions. Every agreement, whether it’s a lease, a job, a relationship, or an unspoken expectation, answers one quiet question: Who actually holds the power here? Through direct observation, lived experience, and plain-spoken reflection, Lucas Warren Howard explores what happens when accountability is ignored, expectations are never clarified, and people confuse intention with structure.

Most career advice assumes one thing: That success belongs to the loudest people in the room. Speak more. Network more. Promote yourself more. But for millions of professionals, this advice feels unnatural, and exhausting.

Are you seeking clarity and empowerment when it comes to workplace rights and legal recourse? Being wrongfully treated at work is extraordinarily painful and figuring how to respond is confusing. And that before we get into the work of employment law. Employees who are fired, or are afraid that they might be, need help. That's what this audiobook is for, to give people a plain English understanding of the legal tools that they can use to get control of their career.

Confront what no one dares to say, but everyone feels Enterprise families rarely fall apart because of bad strategy or poor governance. What truly gets in the way are the things left unspoken: quiet resentments, competing values, and emotional undercurrents that influence decisions and...

You don't have to get beaten up to get beaten down. Andrew Regal spent decades working his way up in the high-stakes landscape of television news. He was often deflated, downtrodden, and defeated during the time of his most acute workplace trauma, which left him anxiety-ridden, alone, ashamed, sleepless, and contemplating suicide. Despite this, readers will find Regal humorous, sympathetic, resilient, and relatable. He is uniquely qualified to aid those who, like him, have suffered while trying to be the best possible employees.

"Verbal Martial Arts, Social Concentric Circles, and Non-Reaction" is a practical guide to thriving in a world where words are weapons and every conversation can become a status battle. It argues that verbal conflict is unavoidable and uniquely dangerous because it unfolds in real time, with no edit button.

Two former Walt Disney Imagineering leaders take on a major gap in team leadership: the lack of a reliable method for collaboration that consistently drives success, innovation, and problem-solving. At Disney, Tricia Cerrone and Edward J. Van Luinen were tasked with co-leading a global...

How much of our time is spent trying to figure out what everyone else is thinking or dealing with the negative thoughts we have about ourselves? How many stories do we write in our own heads to fill in the gaps? Joe, our main character, is an executive for a software company who’s just like the rest of us. He makes his way through life convincing himself that his stories are true... that is until he meets with his daughter and learns about her favorite Journalism class.

Actions can only speak louder than words when their intentions are clear. Are you tired of fighting? Feel like your actions and intentions keep getting lost in translation? Frustrated with feeling misunderstood and perpetually caught in a vicious cycle of miscommunication? Psychotherapist Dr. Patricia Timerman Barbosa da Silva, who was also tired of the cycle, developed the IAP Model—Intention, Action, Perception—which she calls the “Google Translate” of communication.