検索キーワード： 紛争解決・調停

職場の摩擦や家庭での対立に直面したとき、相手を操らずに自然な影響力を発揮し、見えない心理の働きを味方につけるための実践的なコミュニケーション戦略。毎日の通勤時間や一人静かに過ごす夜のひとときに耳を傾...

An engaging tour through pivotal moments in history, business, and culture that teach us that the best strategy is often doing nothing Are you tired of being told you should act fast, do more, and constantly improve every aspect of your life? Good news: History advises otherwise—in fact, it...

理不尽な同僚からの仕事の押し付けを鮮やかにかわし、角を立てずに自分の時間とメンタルを守るための、実践的なビジネス・コミュニケーション術を解き明かします。満員電車に揺られながら「なぜ私ばかりが？」と溜...

In this new edition, updates have been made to 30 percent of the audiobook that delves into the fresh challenges inherent in today's workplace, including new stories and case examples, as well as an entire additional chapter with a focus on humble inquiry in the context of remote and hybrid work.

You know the feeling. You're in a conversation at work. Someone questions you, interrupts you, or pushes too far. And suddenly, your mind goes blank. Later, you replay everything. You think of what you should have said. But in the moment, you freeze. This book changes that.

Communicating efficiently when talking is perhaps the most important ability a person can ever develop. It affects everything you do professionally, socially, and functionally. Yet it is something many of us take for granted. That is a mistake. Even those with a lifetime of experience in their native tongue are often surprised to learn they are not always clear in their speech.

Kissinger's six leaders are Konrad Adenauer, Charles de Gaulle, Richard Nixon, Anwar Sadat, Lee Kuan Yew and Margaret Thatcher. All of them were formed in a period when established institutions collapsed all over Europe, colonial structures gave way to independent states in Asia and Africa, and a new international order had to be created from the vestiges of the old. 

For the first time ever, twenty-four original recordings of Dr. Martin Luther King, Jr., from his iconic "I Have A Dream" speech to his stirring sermon "A Knock At Midnight," are collected together in this treasured box set. His landmark speeches that echoed around the world and the more...

What if the conflicts in our lives—from personal disagreements to workplace tensions to global divisions—all stem from the same root cause? The Anatomy of Peace shows how our biases and behaviors perpetuate cycles of conflict and, more importantly, how we can break free from these patterns to create lasting peace and meaningful change.

Is your construction business stuck at the same revenue ceiling, your team operating below capacity, or your top performers moving on? Live Unstoppable by Brian D. Ruffner delivers a proven system for breaking through the limitations holding leaders and organizations back. Drawing on more than...

We're trying to get something done that really matters to us. To do this we need to work with others. But these others include people we don't agree with or like or trust, so working with them seems impossible - like collaborating with the enemy. What can we do?

Markets are louder now. Customers compare everything. Competitors copy faster. New tools lower the cost of entry. A small team with a sharp idea can take share from a large company with a long history. Even in stable industries, stability is often an illusion created by old habits and slow...

Arrêtez de vouloir contrôler l’incontrôlable, laissez donc faire ! Deux mots simples vont changer votre vie ! Vous avez du mal à atteindre vos objectifs ou à être plus heureux ? Le problème ne vient pas de vous. Le problème, c’est le pouvoir que vous donnez aux autres. Dans ce livre, vous apprendrez comment deux mots – Let Them (laissez-les) – peuvent vous délivrer de l’opinion et du jugement d’autrui. Vous serez alors libéré du besoin épuisant de vouloir tout contrôler autour de vous.

Negotiation expert Kwame Christian's motto is: "The best things in life are on the other side of difficult conversations." If we want a more equitable workplace, and a more equitable world, we have to talk to each other about race. But, for so many of us, that's easier said than done.

Uma das mais importantes obras da área de negócios, Como chegar ao sim já ajudou milhões de pessoas a adotar uma forma mais inteligente, amistosa e eficaz de negociar. Baseado no trabalho do Projeto de Negociação de Harvard, ele oferece um método direto e prático para obter acordos que satisfaçam todas as partes envolvidas. As dicas e técnicas são acompanhadas de exemplos reais e podem ser aplicadas a qualquer situação, não importa se você estiver pedindo um aumento, lidando com problemas familiares, resolvendo questões de negócios ou buscando evitar uma guerra.

El destacado experto internacional en negociación, Pablo M. Linzoain, expone y analiza, mediante la Empática Historia Persuasiva, los siete principios fundamentales para incrementar tu confianza, lograr acuerdos exitosos y enfrentar los conflictos sin tener miedo.

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

 Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.

Every manager eventually encounters someone whose behavior is affecting the work, the team, or both.The challenge is knowing what to do next.Should you coach? Set a boundary? Ask more questions? Change the conditions around the person? Start formal performance management? Or recognize that the...

Whether you're dealing with money, relationships, career decisions, team challenges, falling sales, operational bottlenecks, or recurring frustrations, the biggest mistake is often trying to fix the wrong thing.How to Solve Problems provides a practical system for moving from confusion to...