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Menace, mensonge, débordement émotionnel, manipulation, mauvaise foi, rapport de force défavorable, profils difficiles, contrainte... Dans un contexte de crise et de pressions multiples, les négociations, quelles qu'elles soient, se sont considérablement complexifiées. Cet ouvrage procure les techniques éprouvées pour préparer, conduire et clôturer efficacement les négociations difficiles et détaille les ressorts psychologiques essentiels à la résolution de conflit. L'auteur y livre ses secrets, outils et anecdotes, issus de son expérience de négociateur mondialement reconnu.

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If you're enrolled in an MBA or executive education program, you've probably encountered a powerful learning tool: the business case. But if you're like many people, you may find interpreting and writing about cases mystifying and time-consuming. In The Case Study Handbook, Revised Edition, William Ellet presents a potent new approach for efficiently analyzing, discussing, and writing about cases.

The communication secrets that experts and top professionals use. Get results fast with this quick, easy guide to the fundamentals of Communication. Includes how to: Use body language to build rapport with anyone Deal with clients and colleagues at all levels Get what you want in...

The Game Before the Play shows you the truth: negotiations don’t start at the table. They start with preparation, power, and perspective. When you master these unseen dynamics, you stop reacting and start leading. You’ll learn how to build confidence, influence outcomes, and tilt the odds in your favor — in any setting.

In today's fractured world, collaboration is increasingly difficult yet more crucial than ever. Often, to get something done that really matters, we need to work with people we don't agree with, like, or trust. Drawing from thirty-plus years of experience working with leaders in over fifty countries, Adam Kahane shows why conventional collaboration—requiring harmony and agreement—is obsolete. Instead, he provides a groundbreaking approach that embraces discord, experimentation, and genuine cocreation.

If you think of networking as schmoozing at boring cocktail parties or scrolling through LinkedIn for new contacts to add, think again. In the social media age, you need a modern road map for creating and cultivating meaningful connections to stand out from the crowd and achieve any of your goals, no matter how big or small. In Build Your Dream Network, acclaimed business columnist and networking expert J. Kelly Hoey offers a fresh new approach to mastering this timeworn skill.

The HBR Guide to Leading Through Change provides the practical tips, research, stories, and advice you need to understand, communicate, and implement change effectively, no matter the size or scale of the challenge you're facing. You'll learn how to improve your odds of success; communicate a shared vision; keep going, even amid lags and setbacks; deal with naysayers and roadblocks; build trust and resilience on your team; and make a lasting impact.

Writing, speaking, and communicating with confidence can be intimidating. This book gives you the tools to stand out and deliver your message more successfully.

In this third edition of How to Talk to Absolutely Anyone, entrepreneur, business mentor, and international speaker Mark Rhodes delivers a practical yet accessible guide to break through barriers and make a connection. Whether you fear judgement and rejection, or just struggle to know what to say, this book provides listeners with the tools needed to navigate social situations.

Coach your clients to sky-high success by using the power of motivational interviewing, plus a bonus offer included.

Presentations are meant to inform, inspire, and persuade audiences. So why then do so many audiences leave feeling like they've wasted their time? All too often, presentations don't resonate with the audience and move them to transformative action. Just as the author's first book helped presenters become visual communicators, Resonate helps you make a strong connection with your audience and lead them to purposeful action. The author's approach is simple: building a presentation today is a bit like writing a documentary.

Effective Business Communication For Dummies gives you the tools you need to communicate better, both in and outside of the office. You want to build strong relationships, and you'll need strong communication skills to do it. This book demystifies active listening, assertive speaking, conflict resolution, virtual team leadership, and all the other things you'll need to know to get your point across. Thanks to the classic, friendly Dummies style, it's easy to make an impression in emails, presentations, virtual events, and in person.

In The Narrative Edge: Authentic Storytelling that Meets the Moment celebrated writer, interviewer, and speaker Dr. Rod Berger delivers an inspiring and practical discussion about the rebirth of stories in our society's collective consciousness. The author explains how great stories are woven into corporate strategy, educational curricula, social media platforms, and more, and how to tap into those stories to connect with your audiences.

Debt can quietly take over daily life. Stress, tension, and constant thoughts about money can drain your sense of peace, control, and direction. This audiobook was created for people who want to restore order to their finances and regain peace of mind - without pressure, shame, or unrealistic promises. How to Get Out of Debt and Regain Peace of Mind is not about quick fixes or dramatic transformations. It offers a calm, practical framework to help you understand your financial situation, organize your money with clarity, and take steady steps forward at your own pace.

This bite-sized book has been designed to provide a useful overview of how to collaborate well with others and will help you to accomplish the following: understand the importance of collaboration.

You weren't designed to spend your life asking for permission. Yet that's exactly what most people do. They ask permission to take time off. Permission to leave early. Permission to pursue their ideas. They trade 40+ years of freedom for the illusion of security—and wake up one day realizing they built someone else's dream. This audiobook is for people who are done waiting. TELL YOUR BOSS TO F*CK OFF: The Entrepreneurial Mindset isn't another motivational fluff piece filled with empty platitudes.

Protecting Outcomes Changes EverythingWhat do owners actually notice and what makes someone so valuable that they can't be ignored? Not just effort. Not just speed. Not just confidence. In Protecting Outcomes, a business owner helps clarify what truly drives career growth, workplace advancement, leadership opportunities, and trust. This book reveals how performance is evaluated from the top — how trust is built, why some employees rise, and why others stay stuck. You'll learn why protecting outcomes is the real key to becoming more valuable at work.

174 science-backed micro-behaviors to feel more confident, connect faster, and become effortlessly likable—without changing your personality. Forget vague advice like “be confident” or “just be yourself.” The Science of Charisma turns decades of psychological and behavioral research into practical, low-effort adjustments that quietly transform how people experience you. In The Science of Charisma, internationally bestselling author Patrick King distills research on attention, perception, warmth, and social dynamics into 174 small behavioral tweaks you can apply immediately.

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