-
Women in Healthcare: Leading with Quality-A Conversation with Stephanie Mercado of NAHQ
- 2024/05/06
- 再生時間： 38 分
- ポッドキャスト
-
サマリー
あらすじ・解説
This Episode:This MGMA Women in Healthcare podcast episode, hosted by Adrienne Lloyd, welcomes Stephanie Mercado to the show. Mercado is the CEO and executive director of the National Association for Healthcare Quality (NAHQ). She joined the NAHQ in 2013 and has helped the organization achieve over 300% revenue growth and almost double its membership since then. In 2023, Modern Healthcare named Mercado one of the "100 Most Influential People in Healthcare".Highlights:In the conversation, Mercado emphasizes that quality and safety encompass more than just regulatory compliance - they should be viewed as a business strategy that utilizes standard and reliable problem-solving techniques. When faced with dynamic issues, tools like failure mode effects analysis (FMEA) and the situation-background-assessment-recommendation (SBAR) framework can help structure thinking and planning. Mercado also stresses the importance of resilience among healthcare leaders. Despite the uncertainty, focusing on continuous improvement through patience and small wins can move the quality agenda forward. Professionals can better manage stress and drive positive change by clarifying roles, unpacking concerns, and embracing an iterative mindset.Main Takeaways:Quality improvement methods give healthcare workers a "toolkit" to effectively address opportunities and challengesTools like FMEA and SBAR provide neutral frameworks to identify issues, plan solutions, and bring teams together Viewing quality as a long-term business strategy leads to more reliable outcomes than short-term compliance Adopting resilience through patience, adaptability, and celebration of incremental progress enhances successRoles clarification and unpacking sources of anxiety can help manage stress inherent to healthcare leadershipEpisode Sources: Adrienne Palmer LloydConnect with Adrienne on LinkedInAdrienne’s Services & More Stephanie MercadoConnect with Stephanie on LinkedIn MGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOUTo see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit: https://bit.ly/womeninhealthcarepodcast Walmart Business:This episode of the MGMA podcast is brought to you by Walmart Business. It’s the Walmart you love, now for your business. Get everything you need for your staff & patients in one place. Enjoy big savings on health & safety products, cleaning supplies, OTC medications & much more. And don’t forget the break room snacks! Create a free account today and start shopping at business.walmart.com. Again, that’s business.walmart.com.1st Call TriageIntroducing 1st Call Triage, your ultimate remote medical staffing solution! With their Office Hours Nurse Triage Line, Front Office Services including appointment scheduling and insurance verification, and Back Office Services managing medication refills and prior authorizations, 1st Call Triage, can streamline your practice's operations. Plus, their Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) ensure comprehensive patient care. So Make the right call: 1st Call Triage is the first and only call you need for efficient, cost-effective, and high-quality medical staffing. Visit their website at 1stCallTriage.com to revolutionize your practice! Again, that's 1stCallTriage.com.MGMA Analytics:"The popular buzzword we've been seeing everywhere is AI. But what we all want to know is how we can implement and use it to our advantage. When it comes to improving margins, accelerating cash flow, and optimizing staff performance, there's a one-stop shop using cloud-based predictive analytics. MGMA Analytics is your AI-enabled tool that upscales technology you're already paying for, so you can silo your disparate systems and make data-backed business decisions. Visit mgma.com/analytics and see how AI can revolutionize your finances and operations."