In this episode of Women Who Lead and Sell, Aliya & Kelly chat with Rachel Cashman, an expert in psychological safety. Rachel shares simple, powerful strategies for leading with empathy, curiosity, and accountability. KEY TAKEAWAYS Understanding Psychological Safety: Psychological safety is about creating an environment where individuals feel safe to express their thoughts, ask questions, and take risks without fear of negative consequences. It is essential for fostering innovation and high performance within teams. Role of Leaders and Team Members: While leaders play a crucial role in setting the tone for psychological safety, it is a shared responsibility among all team members. Everyone has the agency to contribute to a psychologically safe environment, regardless of their position. Foundational Elements for SMEs: Small and medium enterprises (SMEs) should focus on clear communication of purpose, open conversations about help and mistakes, and fostering equality and inclusion. These elements help create a supportive atmosphere conducive to psychological safety. Curiosity, Humility, and Empathy: To cultivate psychological safety for oneself and others, individuals should practice curiosity about their team members, demonstrate humility by sharing their own vulnerabilities, and show empathy in their interactions. These values help build trust and openness. Impact of Psychological Safety: Organizations that successfully implement psychological safety can experience significant improvements in performance, such as reduced time from ideation to execution of projects. This leads to a more agile and responsive business environment, enhancing overall effectiveness. BEST MOMENTS Rachel Cashman: "Psychological safety is about how we set the conditions for people to be able to ask questions, to be curious, to challenge the status quo, to take a risk, to innovate, without the sense that doing so will mean they will be harmed." Rachel Cashman: "It's not about saying, you know, we disagree, even though it's good to disagree. That's about harnessing that collective intelligence." Rachel Cashman: "As a woman who is leading their own business, it can be hard to ask for help. You might be fearful about taking risks, but you might not want to admit certain things because you've been burnt in the past." Rachel Cashman: "If you're working in a really small team, you're in a startup business... that doesn't mean that you can't do that with your colleagues." HOST SOCIALS Kelly Quinn https://www.linkedin.com/in/caremetrics/ Aliya Musa https://www.linkedin.com/in/aliya-musa-ab209050/ https://www.facebook.com/aliya.musa.5/
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