You've hired people with perfect credentials. Amazing clinical skills. Stellar references. But somehow, they still don't quite fit. They clash with your vision, resist your systems, or just don't seem invested in what you're building. What went wrong?

In this episode from the Thriving Wellness Series, Kendall interviews Dr. Josh Satterlee, a Las Vegas chiropractor who's built everything from solo practices to a 12-provider clinic/gym hybrid over 17 years. Josh shares how his hiring philosophy evolved from seeking "cultural fit" to prioritizing "vision alignment"—a shift that transformed his ability to build engaged, cohesive teams.

As Josh explains, cultural fit can become problematic: "It can become exclusionary, it can become based on our own biases and our own subjective experience." Vision alignment, by contrast, focuses on shared goals and direction while leaving room for diverse perspectives and approaches.

Josh, founder of Trust Driven Care and a Wellness Center Creators Retreat sponsor, will be presenting on "Creating a Patient Experience that Builds Your Practice" at the 2026 retreat. His insights on hiring connect directly to his passion for patient communication and creating exceptional experiences—you can't deliver on your patient experience vision without team members who share it.

Whether you're hiring your first team member or your twelfth, Josh's framework offers a more strategic approach than gut instinct or credential-checking alone.

For more about Josh, visit his website here: https://trustdrivencare.com/

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

You know you need systems. Every business book tells you so. But every time you try to implement one, it either falls apart within weeks or creates more work than it solves. What's wrong with you? Nothing—the systems just weren't built for the kind of work you do.

In this episode from the Thriving Wellness Series, Anna tackles why wellness business owners feel overwhelmed by traditional systems advice. As she explains: "When people hear systems, they think of rigid structures, corporate tools, lot less humanity. And that creates the resistance. But systems, they're not supposed to replace the care and the humanity... they're meant to protect it."

Anna introduces the concept of "humane systems"—structures designed not for your best day, but for real life. "A humane system is one that works in real life... they have to be repeatable, they have to be simple and they have to be forgiving." She shares a painful personal story about a payroll system failure that taught her crucial lessons about designing systems with built-in adaptability.

The conversation covers the biggest mistakes wellness owners make (trying to fix everything at once, carrying everything personally) and why focus is more powerful than optimization. Anna's question reframes everything: "If one of my systems could improve by 20%, which one would change my life the most?"

If you've felt like systems just don't work for your practice, this episode reveals why—and what to do instead.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

You've got multiple practitioners under one roof. But are you running a collaborative practice or just a collection of independent contractors who happen to share space? There's a difference—and it matters more than you think.

In this episode from Kendall's "What the Wellness Center?!" series, she tackles the question every multidisciplinary practice owner asks: How do I build a truly collaborative practice? As she emphasizes from the start: "Collaborative practices really start with the actual structure of the business as well as how you're showing up as a leader."

The foundation begins with two non-negotiables: an employee model (not independent contractors) and weekly team meetings. These aren't just administrative preferences—they're the infrastructure that makes collaboration possible. From there, Kendall introduces the "Four Ps" framework: People, Processes, Products/Services, and Positioning, showing how to weave collaboration into each element.

But structure alone isn't enough. As Kendall notes: "Collaboration takes vulnerability. We're asking our team members to build deep relationships with each other and to show up and share their expertise... So we as leaders also have to be vulnerable."

Whether you're starting a new practice or trying to transform your existing room rental model into something more cohesive, this episode provides the foundational principles for building a practice where practitioners actually work together—not just work alongside each other.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

You walk into the staff room and the conversation stops. Suddenly. Everyone's eyes dart away. Your stomach drops. Are they talking about you? About the business? And how did things get to this point without you noticing?

Anna and Kendall tackle the uncomfortable reality of team drama, gossip, and toxicity in wellness practices. As Anna shares from a particularly difficult period: "Every time I walked into the staff room, it got quiet... And I was internalizing it. Like, they're definitely gossiping about me."

The conversation explores why practice owners are often the last to know when problems are brewing, how to create communication systems that surface issues early, and when drama indicates someone needs to leave the team. Kendall shares a sobering realization: "I thought there was one or two people causing drama... but then I realized it didn't actually start with them. It started with someone in leadership, which is a gigantic problem."

Both hosts address the emotional toll of dealing with team dynamics, with Kendall admitting: "When someone's been talking behind the scenes and making up some story about me and my decisions, I go right back to middle school... it makes me so sad, and it makes me feel really out of control."

The episode balances practical strategies (asking direct questions in check-ins, defining gossip vs. venting) with emotional validation for the isolation leaders often feel when navigating team challenges.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

Your vision is crystal clear. You can see the wellness center, the team, the impact you'll make. But your spouse looks at the numbers and sees... risk. How do you bridge this gap when you process risk and money completely differently?

In this episode from Kendall's "What the Wellness Center?!" series, she brings in the person who knows this challenge best: her husband Tim. With his engineering and MBA background, Tim approached Kendall's wellness center dream very differently than she did. As he admits: "My biggest fear was, is it going to work out on paper? Does this add up? Is this going to be a sustainable business model?"

The conversation reveals how their different approaches—Kendall's vision board versus Tim's spreadsheets—actually complemented each other. Tim shares the turning point when his fear shifted: "When the providers came on board and then you see that they're as passionate about it as you are... at that point, it's going to work."

Perhaps most valuable is Tim's reflection on what he'd tell himself five years ago: "Trust Kendall. She's amazing. She's passionate, and she's not going to let this business fail." He also discusses the reality of being married to a business owner: "You can't really turn it off... it's your baby."

This honest conversation offers hope for couples navigating the tension between entrepreneurial dreams and financial caution.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

Your wellness center is hitting a major milestone. Five years. Ten years. Maybe your first anniversary. You want to celebrate—but how do you plan something meaningful without draining your budget? And should it be a typical party, or something that actually reflects your values?

Kendall shares her detailed plans for Vancouver Wellness Studio's upcoming 10th anniversary celebration, offering practical insights for any practice owner planning a milestone event. As she explains her decision to host a wellness brunch instead of an evening party: "We are a wellness center. We are a healthcare business... I also have my best energy in the morning. And since I get to make the rules and I get to plan this event, we're going to do a brunch."

The conversation covers crucial practical considerations: sponsorships, admission tickets, gift bag curation, and managing costs without compromising quality. Kendall reveals her approach to budgeting: "Sponsorships are really important when planning events like this. And community members are typically so generous... there are other businesses that would love to help us celebrate."

Anna admits she hadn't considered charging admission or seeking sponsors, highlighting how wellness practitioners often default to absorbing all event costs themselves. Kendall's reframe offers permission to do things differently while still creating meaningful celebrations.

Whether you're planning your first anniversary or your twentieth, this episode provides actionable ideas for celebrating milestones authentically.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

A candidate shows up to your interview in a hoodie. Another arrives exactly at the scheduled time—not a minute early. Someone else cancels the morning of with no explanation. Are these deal breakers, or are you just out of touch with how hiring works now?

Anna and Kendall tackle this question head-on, testing their own hiring standards against the reality of today's job market. As Kendall admits when discussing a recent hoodie-wearing candidate: "I'm questioning myself. It's like, well, okay... but to me, what it says is they don't care that much about it."

The conversation covers everything from professional attire expectations to thank-you notes (now practically extinct), from AI-generated follow-ups to the dreaded limp handshake. Anna shares a moment of self-doubt: "I almost stopped the interview... I had to be talked back from the brink... that's going to be the deal breaker. Really?"

Both hosts acknowledge they might sound like they're from another generation. As Kendall wonders: "Have we given up as a society?" Yet they defend most of their standards as indicators of respect, attention to detail, and future behavior as employees.

The episode balances self-awareness with conviction, acknowledging when standards should flex (English as a second language, neurodivergence) and when they shouldn't (showing up late with no explanation, oversharing in first meetings).

If you've questioned your own hiring standards or wondered whether you're being too picky, this honest conversation offers both validation and perspective.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

AI is everywhere. Your inbox is full of tools promising to revolutionize your practice. Your colleagues are either raving about efficiency gains or warning about ethical dangers. So what's a wellness practice owner supposed to do?

Anna and Kendall tackle AI head-on, sharing how they're actually using it in their practices while addressing the serious concerns many healthcare providers have. As Anna admits, "I use AI constantly... for me it helps level the playing field as a neurodiverse person."

The conversation covers practical applications—from AI scribes that reduce charting burden to using AI for hiring decisions and content creation. Anna shares a fascinating approach: "I started bringing in different data points and asking AI to synthesize data... an applicant's DISC assessment plus their resume, plus feedback from interviews... where are the green flags, where are the red flags."

But the episode doesn't shy away from the darker side. Kendall issues a stark warning about AI therapy companies: "People are dying... if you have someone using it who has suicidal, homicidal thoughts and the AI is now agreeing with them that their lethal thoughts are in the best interest of everyone—these things are happening."

The hosts balance enthusiasm for helpful AI tools with clear-eyed recognition of where human expertise and presence remain irreplaceable. If you're trying to navigate AI in your wellness practice—knowing what to embrace and what to avoid—this episode offers essential guidance.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.