Ten years from now, what will your clients say when they walk through the door? What will your team still believe? What will your community know you for? And perhaps the hardest question of all: are you actually building that organization today?

In this thoughtful episode, Anna and Kendall step away from tactics and systems to ask something bigger—what do we want to still be true about our businesses a decade from now? Both hosts share their own answers with surprising vulnerability, and then guide listeners through five journal prompts to explore their own long-term vision.

Anna's vision for Lokahi is clear: "I want patients to come and say we feel like we're immediately part of the family... I want the community to extend continuously through the practitioner network." She also articulates something rarely discussed: building a company that "takes care of acupuncturists and clinicians into their retirement... really elevating the standards of employment."

Kendall grounds her vision in impact: "My motivation is always around impact—how can we have a deeper impact for our community?" But perhaps her most resonant moment comes in response to "I will know I built something meaningful if...": "The truth is, we've already built something meaningful. My invitation to myself would be to sit in the acknowledgment that it is already meaningful."

Bring your journal. This episode is an experience as much as a conversation.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coaching

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

You've heard from business coaches, financial advisors, and hiring experts. But have you ever heard the perspective of the people who live with the wellness center owner around the clock—and have opinions about payroll days and closed office doors?

In this delightful episode, Kendall hands the microphone to her daughters Pauline and Winnie, who came prepared with their own questions and zero filter. Their honest reflections on life with a business owner mom are equal parts heartwarming and hilarious—and more insightful than you might expect.

On the perks: "We get a lot of perks like getting a massage." On the hard parts: "Sometimes you're away a lot and I don't get to hug you that much." On advice for other kids of business owners: "When your business owner parent is in the zone, let them stay in the zone."

But perhaps the most unexpectedly moving moment comes in Pauline's closing message to wellness center owners who feel like giving up: "When you achieve what you want to achieve, it feels really good. And then there's something in the world that wasn't there before. And it would probably help people, just like Vancouver Wellness Studio did. The community needs you."

If you've ever wondered how your business ownership looks through the eyes of the people closest to you—this episode is a gentle, joyful reminder of why you started.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coaching

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

A practitioner just handed you their resignation. Your stomach drops. You're already calculating the schedule gaps, the client conversations, the team morale impact, the hiring process you'll have to start all over again. And somewhere in the middle of all that stress, you still have to figure out how to say goodbye in a way that protects your clinic, your clients, and your reputation.

In this episode from Kendall's "What the Wellness Center?!" series, she walks through her complete system for practitioner departures—from the moment a resignation lands on your desk to the farewell social media post. As she notes: "Team members leaving is inevitable. It's important to be prepared with a system."

The framework covers three key areas: an offboarding checklist (resignation letter, exit interview, notes completion, system access removal), a structured client communication approach offering three clear referral options, and a final public farewell that gives your community a chance to show appreciation.

Perhaps most valuably, Kendall addresses the emotional reality of handling departures when you've invested heavily in someone: "It's incredibly difficult at times to stay positive... even so, as the owner and the leader we have to step back, try to look at all the sides, have the best transition possible and wish that person well. You will be remembered as the leader who was understanding and kind."

If you've ever fumbled through a team departure or dreaded writing that farewell email, this episode gives you a clear, compassionate framework.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coaching

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

You've added a new service. You're excited. You post about it on Instagram, mention it to a few clients, maybe update your website. A few weeks pass. Crickets. What went wrong?

Most new service launches fail not because the service is bad—but because the groundwork wasn't laid before the marketing began.

In this episode from Kendall's "What the Wellness Center?!" series, she walks through five essential checkpoints every wellness center owner should complete before launching a new service. These questions aren't just strategic housekeeping—they become the foundation of every marketing message you'll use.

The five checkpoints cover: whether the service genuinely complements your existing offerings; whether the name is clear and confusion-free; what problem it solves and how clients benefit; who the target client is and what they actually want; and how to price it intentionally relative to local competitors while ensuring profitability.

Once those questions are answered, Kendall adds two practical launch strategies: share with your existing client base first—"and often"—and offer exclusive access or a discount to current clients as an early incentive.

At just over two minutes, this is one of the most concise and actionable episodes in the archive. If you've ever launched a service that didn't gain traction, or if you're preparing to add something new, these five checkpoints will change how you approach the entire process.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coaching

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

You posted the job. You waited. A promising candidate no-showed their interview. Another never sent the requested materials. A third interviewed beautifully, accepted the offer, and disappeared. You're starting to wonder if something's wrong with you, your clinic, or the entire concept of hiring.

Nothing's wrong with you. The game has just changed.

In this episode from Kendall's "What the Wellness Center?!" series, she tackles the post-pandemic hiring reality head-on with five practical strategies for filling positions in today's challenging landscape. Her diagnosis of the problem? "At the end of the day, I think it's mostly about mental health. We've all spent two years doing really hard things and our brains are smart. We're going to do everything we can at this point to avoid hard things."

Kendall's five tips range from mindset shifts (lower your expectations, be patient) to tactical approaches (try Wisehire.com, step up your benefits, sell your business to applicants). Perhaps most important is the reframe around who's interviewing whom: "Interviewees are coming in wanting to make sure you have your stuff together... it's important to find ways to make sure they know exactly what to expect before they accept the position."

Recorded four years ago but, as Kendall notes in her intro, "hiring challenges aren't new... some things never change." If you're ready to pull your hair out trying to hire right now, this episode confirms you're not alone—and offers a clear path forward.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coaching

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Someone tells you they balance it all—the business, the kids, the relationships, the self-care, the team, the admin, all of it, perfectly. Do you believe them? Kendall doesn't. As she says right from the start: "The short answer is, of course I do not balance it all. And if anyone tells you they do, they are lying."

In this episode from Kendall's "What the Wellness Center?!" series, she tackles one of the most common questions wellness center owners ask—and immediately dismantles the premise. The goal isn't balance. It's integration.

Kendall walks through her personal framework for staying well as a business owner: starting with radical acceptance that "while I'm giving full attention to one thing, I'm not going to be giving full attention to another." From there, she shares her practical scheduling approach—blocking self-care appointments first, building in buffer space for the unexpected, and writing out both current and ideal schedules based on core values.

She also addresses the support structures that make integration possible: childcare help, a clinic coordinator, proximity to family, and letting go of perfectionism at home. "We're just not going to have the cleanest house on the block."

Short, honest, and immediately actionable, this episode gives wellness practitioners permission to stop chasing balance—and start building a life and work they can actually sustain.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coaching

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

You're standing atop a waterfall with someone who's never run one before. Do you give them every single detail about the entire run—every rock, every current, every decision point? Or do you give them three clear steps they can actually hold onto? One approach gets followed. The other leaves people frozen, overwhelmed, staring at you with wide eyes.

In this episode from Kendall's "What the Wellness Center?!" series, she welcomes Paul Kuthe of Tributary Coaching—a former professional kayaker and adventure guide turned business coach—who translates hard-won wilderness lessons into team leadership wisdom. As Paul explains about overwhelming a student with information: "They'd be still sitting right behind that first rock... trying to take in all of the steps and all of the things to accomplish this goal all at once."

The conversation covers uniting teams behind both straightforward and controversial goals, the three most common mistakes leaders make with goal-setting, and Paul's powerful "Goal Story Formula"—an expanded SMARTER framework that makes goals exciting, narrative, and shareable. He also shares a refreshingly simple mission statement formula: "We will accomplish X by [timeframe] because [reason]."

If your team goals tend to get set, forgotten, and quietly abandoned, this episode offers both the diagnosis and the fix.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coaching

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

You walk into your clinic and immediately feel it—that tension in the air, the energy that's just... off. You don't need anyone to say a word. Something's wrong. Your business, it turns out, has its own nervous system. And learning to read it might be one of the most important leadership skills you never knew you needed.

Anna and Kendall explore this powerful metaphor, examining how wellness centers develop their own regulatory patterns separate from their owners. As Kendall reflects: "After a few months of even having my company, it started to take on a life of its own... it has its own nervous system and we have to nurture it."

The conversation dives into what causes dysregulation—usually miscommunication, employees feeling unheard, or unresolved tension that festers. Anna shares a key team agreement: "Give the benefit of the doubt all the time" and "talk to each other, not about each other." Both hosts discuss practical regulation strategies: slowing down, creating systems to prevent recurring issues, and recognizing when you need to speed up or step back.

Perhaps most valuable is the discussion of leadership's role in setting tone. As Kendall notes: "It works so much better to show up and model groundedness and stability... it's my job to be the steady force." This episode offers both framework and permission for leaders navigating the inevitable ebbs and flows of running a wellness business.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coaching

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.