What if a healthy wellness center isn't one without conflict, but one that knows exactly what to do when conflict shows up? Because it will show up: a snippy comment in an all-staff meeting, a hurt feeling nobody names, a well-meaning leader who hovers a little too close.

In this episode, Kendall Hagensen and Anna Rudel get honest about how they handled repair in the early years of their clinics and how they handle it now. Kendall admits she once tried to prevent every bad experience by buying the team lunch every week, only months after opening with no money to spare. Anna shares that she leaned on “maintaining integrity” long before she had a defined way to repair.

Then the two walk through a five-part framework any wellness center leader can use: Recognize, Receive, Responsibility, Repair, and Return. Along the way you'll hear why “I'm sorry you felt that way” lands as dismissive, how impact and intent can both be true, what happened when a team member asked Kendall to stop micromanaging, and why the follow-up conversation two months later is the step most leaders skip.

If you want people who care about their work to stay on your team, this conversation is for you.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coaching

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