In this energizing episode of Unique Genius, Angela Chanowsky sits down with Michelle Myers, a woman who isn’t just answering calls, she’s building the future of customer experience in the trades.

Founder and CEO of Pink Callers and co-founder of The CSR Academy, Michelle has redefined what it means to deliver excellence at the front lines of a business. From ServiceTitan-certified call centers to training the next generation of CSRs, she’s bringing intention, strategy, and warmth to every conversation, on the phone or off.

Angela and Michelle go deep on:

• How to think like a designer when scaling systems and service
• Redefining the CSR role in the age of AI
• Balancing visionary leadership with real-world execution
• Why community, creativity, and culture matter more than ever
• The evolution of customer expectations—and how to stay ahead of them

If you’ve ever felt stuck behind the scenes in your business or wondered how to build a brand that serves people from the first hello, this episode will shift your mindset and your momentum.

About Michelle Myers:

Michelle L. Myers is the founder and CEO of Pink Callers, a first-of-its-kind CSR agency that provides remote customer service, dispatch, and office management to home service businesses nationwide. Under her leadership, Pink Callers became the first-ever ServiceTitan-certified call center, setting a new standard in the industry.

Michelle also co-founded The CSR Academy and serves as a mentor for Women in HVACR. Outside the business world, she leads community efforts in Northern Virginia as the Chair of the Christmas in Middleburg Parade and co-owns Wise Coatings of Loudoun with her husband, Doug.

With roots in design and a passion for structure and scalability, Michelle is a force behind some of the most successful companies in the trades today.

Episode Highlights:

• “I see phone systems as 3D models because service starts before the phone even rings.”
• How Michelle’s design background informs her approach to building scalable customer experience systems
• The intersection of AI, empathy, and the future of CSR training
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• Why customer care is a creative act and the frontline of your brand
• What community leadership taught Michelle about service, consistency, and visibility

Links & Resources:

🌐 Visit Pink Callers

📲 Follow Angela on Instagram: @angelachanowsky

Let’s Stay Connected:

Loved this episode? Be sure to:

✔️ Subscribe + leave a review

📤 Share it with someone building a team or brand

📣 Tag Angela and Michelle, we want to hear your takeaways!

In this powerhouse episode of Unique Genius, Angela Chanowsky sits down with Alexia Cooper, a woman who isn’t just breaking ceilings—she’s building entirely new frameworks in construction, solar, and leadership.

Named to Forbes 30 Under 30 for Energy, Alexia is a force in industries not known for welcoming women—and she’s changing that. From becoming Nevada’s youngest female C2 electrical license holder to leading companies through scale, expansion, and acquisition, she’s not here to play small.

This conversation is for anyone who’s ever felt underestimated—and is ready to lead anyway.

Angela and Alexia go deep on:

• What it really means to be a trailblazer in male-dominated spaces
• Pivoting from HVAC to renewable energy—and scaling companies from the inside out
• The inner work of leadership—from Rapport Leadership to Oxford’s AMP
• Why representation isn’t just important—it’s necessary
• How to lead with vision, fire, and unshakable conviction

If you’ve ever felt underestimated, overlooked, or unsure how to lead in a space where you don’t “fit the mold”—this episode will breathe fire back into your mission.

About Alexia Cooper:

Alexia Cooper is a trailblazer in the construction and renewable energy industries. In 2020, she became Nevada’s youngest female C2 electrical license holder and was named to Forbes 30 Under 30 for Energy.

She’s a graduate of Oxford’s Advanced Management and Leadership Program and a Master Graduate of Rapport Leadership. As a trainer and mentor, she’s committed to helping others rise to their full potential.

Raised in Las Vegas, Alexia has always believed in thinking big and doing what others say can’t be done. After scaling a small HVAC company, she expanded into solar, eventually acquiring and leading Bell Electrical Systems before selling the company in 2023.

Today, she serves as the General Manager of ES Solar in Las Vegas, driving growth and advancing a more sustainable energy future—while mentoring the next generation of fearless leaders.

Episode Highlights:

• “I wanted to be the first woman anything.”
• The moment Alexia walked away from comfort to chase impact
• The business lessons she learned not from books, but boots-on-the-ground experience
• Why women in trades aren’t just needed—they’re the future
• How to use courage as your compass, even when the blueprint doesn’t exist

Links & Resources:

• Connect with Alexia: @alexiacooper
• Follow Angela on Instagram: @angelachanowsky

Let’s Stay Connected:

Loved this episode? Be sure to:

• Subscribe + leave a review
• Share it with someone who needs to hear this message
• Tag Angela and Alexia on social—we’d love to hear your takeaways!

Yesterday, Home Service Happy Hour and Unleash Your Unique Genius came together for an unforgettable conversation! Dan Platta and I shared real, unfiltered insights on growth, leadership, and scaling your business.

Key Takeaways:

✅ Negotiating with top talent

✅ The power of live audience interaction

✅ Trivia, travel, and entertaining airplane stories

✅ Planning for an in-person event at the Home Service Workshop in Orlando

If you missed it live, don’t worry—the full episode is now available on YouTube! 📺 Watch now and take your business to the next level.

In this episode of Unleash Your Unique Genius, Angela Schroeder sits down with Ryan Lee, a serial entrepreneur and industry leader in outdoor lighting, to explore his incredible journey from humble beginnings in window cleaning to building a multi-million dollar business empire.

🎙️ What You'll Learn:

Ryan’s accidental entry into the outdoor lighting industry and how he turned it into a thriving business.

The power of taking action, even in saturated markets, and overcoming imposter syndrome.

Why outdoor lighting is a game-changing addition to home service businesses, offering year-round revenue.

The importance of providing red carpet, white glove service to create unforgettable client experiences.

Insights on scaling your business with expert coaching and community support.

🎯 Whether you're looking to grow your home service business, expand into new revenue streams, or simply get inspired by Ryan's entrepreneurial journey, this episode is packed with actionable advice.

📢 Missed the Live Show? Watch the replay on Angela’s Facebook account or join the Unleash Your Unique Genius Facebook Group for exclusive content and updates.

💡 Upcoming Events: Don’t miss the Home Service Workshop and Light It Up Expo! Network with industry leaders, learn cutting-edge strategies, and win exciting raffle prizes.

🔗 Connect with Ryan Lee: Website: Landscape Lighting Secrets

Learn more about Ryan’s programs designed to help business owners scale their businesses with proven systems.

👍 Don’t forget to like, comment, and subscribe for more inspiring interviews and actionable strategies to unleash YOUR unique genius!

Welcome to another enlightening episode of "Unleash Your Unique Genius"! This week, Angela hosts Curt Kempton, a three-time guest and the mastermind behind ResponsiBid. Together, they dive into the transformative power of automation and delegation, particularly through the use of virtual assistants and advanced software like ResponsiBid.

Curt shares how entrepreneurs can escape the monotony of repetitive tasks, enabling them to focus on their unique gifts and make a greater impact in their businesses and lives. They cover everything from optimizing quoting and scheduling processes to enhancing customer follow-up, with real-world examples of massive business growth.

But the conversation doesn’t stop at business; Curt also opens up about his personal journey, revealing how reclaiming time through effective delegation has enriched his family life and community involvement.

If you’ve ever felt bogged down by the minutiae of running a business and yearned for a way to work smarter, not harder, this episode is for you. Learn practical steps to boost your productivity, elevate your team, and unleash your unique genius.

Highlights include:

Curt Kempton’s insights on streamlining business operations using ResponsiBid

The symbiotic relationship between virtual assistants and advanced software

Real-life examples of businesses thriving through smart delegation

Curt’s personal story of achieving life-work balance and deepening family connections

Don’t miss this episode packed with actionable advice and inspiring stories to kickstart your New Year on the path to greater efficiency and fulfillment.

Tune in now!

In this inspiring episode, we dive deep into David Wyatt's journey from serving in the Air Force to building a thriving full-service business. Starting with a simple gutter cleaning side hustle, David’s business grew into a multifaceted company offering power washing, Christmas light installations, and more. He opens up about the pivotal moments that shaped his success— from attending conventions and implementing CRM systems to leveraging key mentorships. David shares how acquiring a competitor’s client list added 485 new customers and emphasizes the importance of gradual implementation and accountability for long-term success. Whether you're an aspiring entrepreneur or a seasoned business owner, this conversation is packed with actionable insights on scaling, networking, and the power of investing in yourself. Don’t miss this episode filled with lessons on growth, resilience, and tapping into your unique genius!

🔗 Tune in to learn:

David’s business journey from humble beginnings

How strategic relationships and mentorship fueled growth

The impact of implementing systems and acquiring new clients

Why gradual implementation and accountability lead to success

📧 Want to reach out to David directly?

Contact him at: evenflowservices@gmail.com

🌐 Explore more about his businesses:

https://www.evenflowservices.net/

https://evenglowlights.com/

🎧 Listen now, subscribe, and unleash your unique genius!

In this episode of Unleash Your Unique Genius, I sit down with Sarah Van Der Meer, the CEO of Holiday Home Concepts, to explore her groundbreaking software designed specifically for holiday light installers. Sarah shares the story behind developing this tool to solve the challenges she faced in her own business, and how it's now helping others streamline their processes and scale with ease.

We dive into the key features of her software—like creating stunning Christmas light renderings, calculating materials, and managing inventory—all while making estimates faster and more accurate. Sarah also talks about the power of integrating tools like CRMs and virtual consultations to create a more seamless and efficient experience for both businesses and their clients.

Here’s what we cover:

How Sarah’s software transformed her own holiday light business and why she built it to help others in the industry.

The incredible efficiency boost from automating designs and estimates, allowing business owners to focus on growth.

Real-life examples of how users are scaling their operations with the help of virtual assistants and standardized processes.

The importance of using tools that integrate well with existing business systems to enhance scalability.

Special Offer for Listeners: 🎁 Use the code "unique genius" to get 10% off Holiday Home Concepts software and streamline your holiday light business today!

Favorite Quotes:

“Stop wasting time on estimates and focus on what really matters—scaling your business!”

“With the right tools, you can simplify your process and delegate more, leaving you free to focus on growth.”

Stay Connected:

Want to learn more about Sarah and her software? Visit Holiday Home Concepts (https://holidayhomeconcepts.com/) or connect with her on Facebook (https://www.facebook.com/profile.php?id=7917612).

Make sure to subscribe and leave a review if you found this episode helpful. More great insights are coming your way to help you unleash your unique genius and take your business to the next level!