In this energizing episode of Unique Genius, Angela Chanowsky sits down with Michelle Myers, a woman who isn’t just answering calls, she’s building the future of customer experience in the trades.

Founder and CEO of Pink Callers and co-founder of The CSR Academy, Michelle has redefined what it means to deliver excellence at the front lines of a business. From ServiceTitan-certified call centers to training the next generation of CSRs, she’s bringing intention, strategy, and warmth to every conversation, on the phone or off.

Angela and Michelle go deep on:

• How to think like a designer when scaling systems and service
• Redefining the CSR role in the age of AI
• Balancing visionary leadership with real-world execution
• Why community, creativity, and culture matter more than ever
• The evolution of customer expectations—and how to stay ahead of them

If you’ve ever felt stuck behind the scenes in your business or wondered how to build a brand that serves people from the first hello, this episode will shift your mindset and your momentum.

About Michelle Myers:

Michelle L. Myers is the founder and CEO of Pink Callers, a first-of-its-kind CSR agency that provides remote customer service, dispatch, and office management to home service businesses nationwide. Under her leadership, Pink Callers became the first-ever ServiceTitan-certified call center, setting a new standard in the industry.

Michelle also co-founded The CSR Academy and serves as a mentor for Women in HVACR. Outside the business world, she leads community efforts in Northern Virginia as the Chair of the Christmas in Middleburg Parade and co-owns Wise Coatings of Loudoun with her husband, Doug.

With roots in design and a passion for structure and scalability, Michelle is a force behind some of the most successful companies in the trades today.

Episode Highlights:

• “I see phone systems as 3D models because service starts before the phone even rings.”
• How Michelle’s design background informs her approach to building scalable customer experience systems
• The intersection of AI, empathy, and the future of CSR training
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• Why customer care is a creative act and the frontline of your brand
• What community leadership taught Michelle about service, consistency, and visibility

Links & Resources:

🌐 Visit Pink Callers

📲 Follow Angela on Instagram: @angelachanowsky

Let’s Stay Connected:

Loved this episode? Be sure to:

✔️ Subscribe + leave a review

📤 Share it with someone building a team or brand

📣 Tag Angela and Michelle, we want to hear your takeaways!

In this powerhouse episode of Unique Genius, Angela Chanowsky sits down with Alexia Cooper, a woman who isn’t just breaking ceilings—she’s building entirely new frameworks in construction, solar, and leadership.

Named to Forbes 30 Under 30 for Energy, Alexia is a force in industries not known for welcoming women—and she’s changing that. From becoming Nevada’s youngest female C2 electrical license holder to leading companies through scale, expansion, and acquisition, she’s not here to play small.

This conversation is for anyone who’s ever felt underestimated—and is ready to lead anyway.

Angela and Alexia go deep on:

• What it really means to be a trailblazer in male-dominated spaces
• Pivoting from HVAC to renewable energy—and scaling companies from the inside out
• The inner work of leadership—from Rapport Leadership to Oxford’s AMP
• Why representation isn’t just important—it’s necessary
• How to lead with vision, fire, and unshakable conviction

If you’ve ever felt underestimated, overlooked, or unsure how to lead in a space where you don’t “fit the mold”—this episode will breathe fire back into your mission.

About Alexia Cooper:

Alexia Cooper is a trailblazer in the construction and renewable energy industries. In 2020, she became Nevada’s youngest female C2 electrical license holder and was named to Forbes 30 Under 30 for Energy.

She’s a graduate of Oxford’s Advanced Management and Leadership Program and a Master Graduate of Rapport Leadership. As a trainer and mentor, she’s committed to helping others rise to their full potential.

Raised in Las Vegas, Alexia has always believed in thinking big and doing what others say can’t be done. After scaling a small HVAC company, she expanded into solar, eventually acquiring and leading Bell Electrical Systems before selling the company in 2023.

Today, she serves as the General Manager of ES Solar in Las Vegas, driving growth and advancing a more sustainable energy future—while mentoring the next generation of fearless leaders.

Episode Highlights:

• “I wanted to be the first woman anything.”
• The moment Alexia walked away from comfort to chase impact
• The business lessons she learned not from books, but boots-on-the-ground experience
• Why women in trades aren’t just needed—they’re the future
• How to use courage as your compass, even when the blueprint doesn’t exist

Links & Resources:

• Connect with Alexia: @alexiacooper
• Follow Angela on Instagram: @angelachanowsky

Let’s Stay Connected:

Loved this episode? Be sure to:

• Subscribe + leave a review
• Share it with someone who needs to hear this message
• Tag Angela and Alexia on social—we’d love to hear your takeaways!

Yesterday, Home Service Happy Hour and Unleash Your Unique Genius came together for an unforgettable conversation! Dan Platta and I shared real, unfiltered insights on growth, leadership, and scaling your business.

Key Takeaways:

✅ Negotiating with top talent

✅ The power of live audience interaction

✅ Trivia, travel, and entertaining airplane stories

✅ Planning for an in-person event at the Home Service Workshop in Orlando

If you missed it live, don’t worry—the full episode is now available on YouTube! 📺 Watch now and take your business to the next level.