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  • Why Communicators Need to Think Like Operations Experts - with Lizabeth Wesely-Casella
    2025/07/11
    What if empathy isn't just about being nice, but your secret weapon for building systems that actually work? Lizabeth Wesely-Casella, CEO of L12 Services, spent her early career in construction wearing hard hats and reading blueprints in the 90s. She learned that communication wasn't just a nice-to-have—it was survival. That foundation led her to combine behavioral science, Lean Six Sigma, and internal communications into frameworks that create "clarity from chaos." What We Dig Into The Real Definition of Empathy in Business - Why feeling your team's pain (not just acknowledging it) changes how you design processes and communications. Why Structure Creates Freedom - How the right frameworks liberate people instead of constraining them. The Communications Chaos Tolerance Problem - Organizations are drowning workforces in messages. How to figure out what people can actually handle. People as Your Most Critical Channel - Your middle managers are communication channels, not just message recipients. AI as an Enabler (The Bad Kind) - Are we using AI to avoid the hard work of prioritization and focus? The CATS System - Her Communication Accountability Tool that holds leadership accountable for actually communicating. Why This Matters In our fractured landscape where priorities multiply daily, Lizabeth's approach of disciplined focus and human-centered processes feels essential. Whether you're managing return-to-office mandates or trying to get teams to read internal communications, this conversation bridges strategy and tactics. Notable Quotes "Clear communication was going to be my superpower. And it was, it was really the foundation of all good projects." - Lizabeth Wesely-Casella [05:54 → 06:07] "Our worlds are overwhelmed and it is noise. No matter whether you're getting your internal comms at the office or you're getting your advertisements on television or the radio, whatever, we are all at our max capacity for absorbing any more information." - Lizabeth Wesely-Casella [36:28 → 36:48] "Accountability means that we've created a structure that connects the dots, where along the way you'll be able to make sure that you are in line with what's expected of you and you don't have to have a major course correction." - Lizabeth Wesely-Casella [46:58 → 47:13] "My preference would be for people to focus on how to use AI in the internal comm space as a way of creating strategy for low engagement, for channel use, for opportunities to create greater organizational awareness between silos." - Lizabeth Wesely-Casella [58:28 → 58:47] "That's where the Internal Comms Pro becomes the specialist in understanding what the priorities are, reducing the noise and making really strategic decisions about what gets communicated. Because you can't communicate everything." - Lizabeth Wesely-Casella [1:03:58 → 1:04:14] Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter/X Lizabeth Wesely-Casella L12 Services | Website Communication Accountability Tools (CATs) Bundle | Download Lizabeth Wesely-Casella | LinkedIn Timestamps 0:00 Intro: Empathy as a strategic advantage 5:19 From construction to communications expertise 10:10 Combining behavioral science and Lean Six Sigma 17:06 Overly optimistic about multitasking capabilities 24:42 AI as potential enabler of bad behaviors 31:27 Challenges of AI summarizing internal comms 39:43 Reframing accountability as a positive tool 46:18 Creating common language around accountability 51:26 AI adoption causing process breakdowns 58:28 Using AI strategically in internal comms 1:04:52 The irreplaceable human element in communication (Notes co-created by Human Dan, Claude, and Flowsend.ai ) Learn more about your ad choices. Visit megaphone.fm/adchoices
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    1 時間 10 分
  • Your Storytelling Genie is in an AI Bottle – with Park Howell
    2025/06/27
    Here they are again—marketers and communicators worried that AI is about to eliminate storytelling altogether. But what if the exact opposite is happening? What if AI is actually making authentic human storytelling the ultimate competitive advantage? In this episode of The Trending Communicator, host Dan Nestle reconnects with Park Howell, the brain behind the Business of Story and creator of the Story Cycle Genie—an AI tool designed to amplify human storytelling rather than replace it. While everyone's rushing to automate their content creation, Park and Dan explore why the brands winning in this fractured landscape are the ones doubling down on distinctly human narratives. They dig into the paradox we're all navigating—how do you leverage AI's efficiency without losing the gritty authenticity that makes your story worth telling? This isn't your typical "AI versus humans" conversation. It's about how communications professionals can use AI as their storytelling co-pilot while ensuring their brand narratives remain so authentically human that no algorithm could replicate them. Because in a world drowning in AI-generated content, being genuinely, unapologetically human might just be your secret weapon. Listen in and hear about... AI's impact on storytelling and brand communication The importance of human oversight in AI-generated content Leveraging AI tools like the Story Cycle Genie to enhance, not replace, human creativity Balancing technology adoption with authentic brand voice Speed-to-market advantages of AI-powered brand strategies Notable Quotes On the Power of Storytelling: "A story is about a man getting in a hole and a man getting out of a hole. It need not be a man. And it need not be about a hole. People love that story." - Park Howell [04:24 → 04:46] On Business Storytelling: "In business, the stories we need to tell are in solution to our customers problems. What are they going through, what are they experiencing, what do they want and why is it important to them?" - Park Howell [05:09 → 05:22] On AI-Generated Stories: "It wasn't even my eyes at first. It was a feeling. I first had this feeling inside of me like, this doesn't feel right. Then I used my senses, my eyes, in my ears to scrutinize it." - Park Howell [12:28 → 12:39] On the Importance of Brand Story: "Speed to market. I mean everything is accelerating around us and those that are dragging behind are going to lose out." - Park Howell [01:01:53 → 01:02:01] On AI in Storytelling: "Instead of taking three months to define and refine your brand story. You can now do it in minutes, literally, instead of, and, and by the way, saving the tens of thousands of dollars it typically takes for you to do that down to a few hundred bucks." - Park Howell [01:02:01 → 01:02:21] On the Value of Human Expertise: "The AI is only as good as the wisdom that lies behind it and the IP that lies behind it." - Dan Nestle [01:09:18 → 01:09:25] Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter/X Park Howell The Story Cycle Genie | Website and AI Tool The Business of Story | Website Park Howell | LinkedIn Timestamps 0:00 Intro: AI for self-inspection and storytelling 5:33 Defining story: Man in a hole analogy 12:50 AI's impact on storytelling and human touch 20:55 Using AI to understand your brand story 28:56 The power of dialogue in authentic stories 38:39 Introducing the Story Cycle Genie tool 47:28 Analyzing Dan's brand story with the Genie 54:59 Iterating and improving brand messaging 1:01:53 Speed to market with AI-powered storytelling 1:07:52 Integrating Story Cycle Genie in enterprises 1:10:16 Closing thoughts and where to find Park (Notes co-created by Human Dan and Flowsend.ai ) Learn more about your ad choices. Visit megaphone.fm/adchoices
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    1 時間 14 分
  • Harmonizing AI and Human-Centric Approaches in Business Transformation - with Kate Bullinger
    2025/06/13
    Humans are in a tough spot right now. Seems like everyone's talking about AI disruption, how to "stay human," why humans will be more or less important, and on and on. But one thing remains certain: business transformation will fail without a human-centric approach. In this episode of The Trending Communicator, host Dan Nestle sits down with change management and change communications legend Kate Bullinger, CEO of United Minds, to discuss the critical role of human-centric approaches in managing organizational change. With over two decades of experience partnering with senior executives on enterprise transformations, Kate shares her wisdom and insights on building purpose-driven cultures and high-performing teams. From M&As to restructuring and leadership transitions, Kate and Dan examine the complexities of change management in today's constantly disrupted business environment. They explore how AI and technology can enhance communication strategies while emphasizing the importance of maintaining a human touch. Kate offers practical advice on creating effective change playbooks, addressing employee concerns, and navigating the challenges of fractured audiences within organizations. Listen in and hear about... Human-centric approaches to organizational change and transformation The importance of creating a "North Star" vision for change initiatives Leveraging AI tools to enhance change management strategies The impact of employee advocacy on organizational reputation and change efforts Future leadership challenges in an AI-driven, hybrid work environment Notable Quotes Human-Centric Change: "Change can't happen if you don't bring the humans along for the journey.” - Kate Bullinger [04:25 → 04:42] Communication During Uncertainty: "Even getting out there and listening and being present can quell a lot of those concerns or at least let people know that there's no new information to share. I think that's something that's really consistent across any kind of change because at the end of the day, it's really about human behavior. Right. And people don't like change." - Kate Bullinger [11:37 → 12:03] Employee Engagement: "The more people feel like they've had a voice or they've had some fingerprint on the process, the more they feel bought in." - Kate Bullinger [29:08 → 29:31] Future Leadership: "When you think about 10 years from now, what is it going to look like to lead a large global organization? I don't. Those leaders won't be in their jobs anymore.” - Kate Bullinger [1:03:52 → 1:04:20] Change Management: "It's not that people are processing faster, but that our ability to engage them in a meaningful and more targeted way that's stakeholder-centric. Even inside the organization, I think is where we want to lean into AI and technology." - Kate Bullinger [1:04:20 → 1:04:35] Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter/X Kate Bullinger United Minds | Website Kate Bullinger | LinkedIn Timestamps 0:00 Intro: AI content debate on LinkedIn 5:07 Human-centric approach in business transformation 10:37 Challenges of communicating during change 15:42 Creating a North Star vision for change 21:52 Types of business transformations 28:31 Leadership behaviors during organizational change 34:18 Navigating uncertainty as a communications leader 40:19 Using AI tools for employee sentiment analysis 45:11 Developing a modern change management playbook 51:53 Communications teams as organizational nerve centers 59:55 Unique skills gained from managing transitions 1:03:26 Future of leadership in evolving workplaces (Notes co-created by Human Dan and Flowsend.ai ) Learn more about your ad choices. Visit megaphone.fm/adchoices
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    1 時間 11 分
  • Beyond DEI: Redefining Cultural Communications - with Aleisia Gibson Wright
    2025/05/30
    If you're thinking "cultural communications" is another way to say "DEI," you may want to broaden your perspective. Culture comms might just be the key to building trust when the stakes are high - especially in healthcare. In this episode of The Trending Communicator, host Dan Nestle connects with award-winning healthcare communicator Alicia Gibson Wright, founder of GW Health Public Relations, to challenge conventional wisdom about cultural communications in healthcare. They examine how the COVID-19 pandemic exposed deep-rooted trust issues and health disparities, pushing communicators to rethink their approach. Alicia shares insights from her extensive career, highlighting the importance of tailoring messages to diverse audiences while maintaining factual consistency. The conversation extends beyond traditional DEI frameworks, examining how authentic storytelling and cultural understanding can enhance health outcomes and drive business success. This episode presents a fresh perspective on the future of healthcare communications, where flexibility and cultural fluency are not just nice-to-haves but essential tools for reaching and resonating with increasingly diverse and fractured audiences. Listen in and hear about... Cultural communications in healthcare PR and marketing Navigating trust issues in the post-COVID healthcare landscape AI's potential and limitations in addressing healthcare disparities Storytelling as a powerful tool for inclusive healthcare messaging Evolving patient expectations and their impact on healthcare communications Challenges of broad-brush communication in a diverse society Notable Quotes On the Complexity of Healthcare Communications: "There's so many layers in between those two things from the hospital and the pharmaceutical company. There's the providers, there's the policymakers, there's the patient, there are the loved ones. That whole kaleidoscope of different audiences that are connected to healthcare." - Aleisia Gibson Wright [13:00 → 13:21] On the Importance of Trust in Healthcare: "I think the most important thing now with healthcare is the aspects of trust and understanding how important it is to not just understand what the medicine is, but to trust the source of the information of the actual product you're taking." - Aleisia Gibson Wright [17:38 → 17:55] On the Challenges of AI in Healthcare: "I think once we are able to scrape or infuse accurate medical information into these AI tools then perhaps. But there's so many medical inaccuracies out there that live on the web and that will perpetuate through AI platforms that we can't 100% trust." - Aleisia Gibson Wright [45:38 → 45:57] On the Power of Storytelling in Healthcare: "The more we can storytell, the more we can show real people, I think that too helps us sort of hurtle over the de and I aspect. If you're just storytelling, you're just showcasing a person's real life lived experience, that's just storytelling." - Aleisia Gibson Wright [53:31 → 53:48] Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter/X Aleisia Gibson Wright GW Health Public Relations | Website Aleisia Gibson Wright | LinkedIn Timestamps 0:00 Intro: Navigating the communications minefield 5:25 Serendipitous networking and unexpected connections 10:51 Evolution of healthcare communications landscape 16:10 Patient expectations and trust in healthcare 23:27 Mass communication challenges in healthcare 32:37 Cultural aspects in healthcare communications 38:23 AI's potential and limitations in healthcare 46:31 Balancing AI and human interaction in healthcare 52:59 The power of storytelling in healthcare communications 58:36 Flexible approach to evolving healthcare landscape (Notes co-created by Human Dan and Flowsend.ai ) Learn more about your ad choices. Visit megaphone.fm/adchoices
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    1 時間 7 分
  • Disrupting Yourself Before AI Does - with Steve Rubel
    2025/05/16
    How do we work with AI in a way that keeps the human part intact? Because while AI can handle the process, it’s still on us to bring the perspective, the empathy, and the meaning that make communication matter. In this episode of The Trending Communicator, host Dan Nestle reconnects with seasoned media analyst, communications strategist, digital innovator, and social media OG, Steve Rubel. Steve - now EVP of Media Insights & Measurement at Burson, a role he began after recording this episode - shares his journey from the early days of social media to his current focus on AI's impact on communications, discussing the dual nature of AI as both a creator and a disruptor of value in the industry. Steve and Dan discuss the challenges and opportunities AI presents, from its role in media analysis to its potential to redefine job functions. They highlight the importance of continuous learning and the need for professionals to become "companies of one," investing in their skills to stay ahead. Listen in and hear about... How AI is transforming the communications industry at unprecedented speed Strategies for professionals to stay relevant in an AI-driven landscape Leveraging AI to enhance media analysis and strategic insights Challenges in adapting billing models for AI-assisted work Importance of curiosity and continuous learning in the AI era Optimism for communications professionals who embrace AI's potential Notable Quotes On AI's Impact on Communications: "AI could be a value creator, but it also has equal power, if not more power, to be a value destructor." - Steve Rubel [22:57] On Disrupting Yourself: "It's disrupting yourself before somebody else disrupts you." - Steve Rubel [45:26] On the Future of Communications: "I'm just very bullish about the communications industry and its prospects going forward, especially given what I talked about at the top about this tremendous societal, geopolitical and environmental changes that are in front of us right now and the need for good, solid counsel all around to advise how to navigate all that." - Steve Rubel [1:17:20] On Adapting to AI: "Don't be afraid if it's destroying aspects of your work. There's nothing you can do about that other than figuring out how to also turn it and mirror it into a Net plus for you." - Steve Rubel [1:19:25] On Learning with AI: "But what I love about the experience of sitting down with it is it just indulges my curiosity and my, like, my kind of fantastical ideas." - Dan Nestle [1:08:44] Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter/X Steve Rubel Steve Rubel | LinkedIn Timestamps 0:00 Intro 4:12 Discussion on "Seven Habits" and personal reflections 8:13 Steve Rubel discusses career evolution and blogging's impact 12:12 Dan Nestle discusses humility and change 16:19 Discussion on AI's Transformational Impact 19:07 Technological Change and Communications 24:44 Discussion on AI's impact on junior roles 27:23 Communications and Social Media Impact 29:51 AI and Workforce Adaptation 34:20 Leadership and AI's Role 37:13 Discussion on ANA AI Conference 41:01 Steve Rubel discusses AI experience 46:01 Steve Rubel discusses his role in qualitative research and adapting during the pandemic 49:04 Excel and Media Strategy 53:48 Experience and Evolution 57:08 Media Analysis and Strategy 1:01:20 Media and Client Expectations 1:05:40 Technological Revolution and Displacement 1:08:44 Curiosity and Learning with AI 1:12:03 Safe Use of AI Tools 1:17:20 Steve Rubel expresses optimism about the communications industry's future 1:19:25 Discussion on AI's impact on jobs 1:22:17 Outro (Notes co-created by Human Dan and Flowsend.ai)
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    1 時間 24 分
  • Chaos, AI, and the Future of Work - with Emanuel Rose
    2025/05/05
    Is AI a miracle, heralding an age of invention, or the harbinger of a dystopian civilizational collapse? The rise of short-form video on social platforms - empowering creators, or undermining society? The only certainty these days is uncertainty. But for curious minds, that's precisely what makes it exciting. In this episode of The Trending Communicator, host Dan Nestle catches up with Emanuel Rose, CEO of Strategic eMarketing and author of Authentic Marketing in the Age of AI, Authenticity: Marketing to Generation Z, The Social Media Edge, numerous e-books, and children's books. As a storyteller, marketer, and dubbed by Dan as a Renaissance man, Emanuel brings a unique perspective to the discussion on AI, generational differences in technology adoption, and the future of communication. The conversation touches on the challenges and opportunities presented by AI in marketing and communications, with Emanuel sharing insights on how businesses can start integrating AI into their operations. They discuss the importance of maintaining human creativity in storytelling while leveraging AI tools, and the potential for AI to free up time for more meaningful pursuits. Listen in and hear about... Embracing chaos in an era of rapid technological change Generational differences in AI adoption and digital habits Leveraging AI for content repurposing and brand storytelling Automating mundane tasks to focus on creative pursuits Balancing screen time and digital detox for mental well-being Adapting communication strategies for Gen Z audiences Exploring the future of voice-activated AI assistants Notable Quotes On Staying Curious: "I just, I follow the rabbit holes and that's kind of what I think is the joy of being a human. And we have access to so much information now, we can learn anything we want. And the secret is to stay curious." - Emanuel Rose [3:41 - 4:05] On Human Consciousness and Technology: "Our job is not to click buttons any more than it is to swing a hoe. Right. So we have to get out of our Cartesian framework." - Emanuel Rose [9:42 - 9:50] On Generational Differences in Technology Adoption: "The Z's just. They just absorb this stuff and, you know, and then, you know, they were all. All the way down to the alphas. Now they're. You know, they're like 8, 9, 10, that range. And so it's like they're going to absorb it in the same kind of way." - Emanuel Rose [17:23 - 17:35] On the Role of Humans in AI-Generated Content: "I think the human in the loop is the critical part of this. And it's kind of like, could I have my doppelganger, my video doppelganger, do all my zoom calls for me? Well, yeah, I can. I can do that now." - Emanuel Rose [40:25 - 40:35] Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter/X Emanuel Rose Emanuel Rose | Website Strategic eMarketing | Website Books by Emanuel Rose | Website Emanuel Rose | LinkedIn Timestamps for your convenience (as generated by Flowsend.ai) 0:00 Intro: Embracing chaos and technological change 5:10 Rise of AI agents and retail-level automation 9:42 Philosophical approach to AI and human purpose 15:51 Generational differences in technology adoption 20:18 Managing screen time and digital detox 25:07 Lack of AI adoption in small businesses 30:39 The future of voice-activated AI assistants 35:42 Importance of effective AI prompting skills 40:25 Balancing AI capabilities with human values 45:18 Leveraging existing content with custom GPTs 49:59 Automating tasks to focus on creativity (Notes co-created by Human Dan and a variety of AI helpers, including Fireflies.ai and Flowsend.ai)
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    55 分
  • From Clinton's Wrath to AI's Rise: Navigating through the Perma-crisis - with Elie Jacobs
    2025/04/18
    Are we going in the right direction as communicators? In an era of dramatic policy shifts, cultural upheaval, and a fractured media landscape, how do we trudge onward through the muck without losing our way? Weighty questions indeed. In this episode of The Trending Communicator, host Dan Nestle sits down with Elie Jacobs, founding partner of Purposeful Advisors, to tackle the thorny issues facing today's communications professionals. With over two decades of experience in public policy and advocacy, Elie brings a wealth of insights to the table. From his early days in President Clinton's post-presidential office to his current role advising startups and mid-size companies, Elie has witnessed firsthand the evolution of the communications profession. This wide-ranging conversation covers critical topics like the impact of AI on truth and objectivity, the challenges of maintaining purpose in a "perma-crisis" environment, and the delicate balance between business imperatives and societal responsibilities. Elie and Dan discuss the pitfalls of chasing trends versus staying true to core business objectives, and debate the proper role of communicators in shaping corporate policies on contentious issues. Throughout the episode, Elie emphasizes the importance of critical thinking, curiosity, and maintaining perspective in an increasingly polarized world. He argues for a return to fundamentals - focusing on clear business purposes rather than getting caught up in the latest social media firestorms. The discussion also touches on generational divides in the workplace and how early career experiences shape communicators' approaches to risk and decision-making. Whether you're a seasoned PR pro or just starting out in the field, this episode offers valuable food for thought on the current state and future direction of strategic communications. Elie's candid insights and Dan's probing questions combine to create a thought-provoking exploration of our profession's most pressing challenges. Don't miss this opportunity to gain fresh perspective on navigating the complex waters of modern corporate communications. Listen in and hear about... Navigating the perma-crisis era as a communications professional How early career experiences shape strategic advisory skills Balancing business imperatives with societal responsibilities Critical thinking's vital role in the age of AI-driven information Adapting communication strategies to rapid political shifts Purposeful advising: focusing on a company's core mission Nuanced approaches to diversity and inclusion in corporate settings Notable Quotes On Career Beginnings: "The way I got into this was, you know, just sheer dumb luck. I didn't know what I wanted to do when I finished school. And then 911 happened and I picked up with cliche duffel bag of clothes and a duffel bag of GMAT books and LSAT books and GRE books and went off to Israel to try to figure out what to do." - Elie Jacobs [2:30 - 3:57] On the Path to Communications: "I don't know that. You know, people talk about having a calling, right? Some people have calling calling to the pulpit, regardless of what religion it is. Other people have callings to be doctors, other people have callings to be teachers. I'm not sure I've met anybody who has a calling to be a lawyer. I don't think I've ever met somebody who has a calling to be a public relations or communications specialist." - Elie Jacobs [6:48 - 7:15] On Representing Important Figures: "The only thing that was really said to us was you represent him, which also means you're representing his wife, who was then the senator. So that kind of weighs on you a little bit." - Elie Jacobs [12:36 - 12:45] On Dealing with High-Pressure Situations: "Once Bill Clinton completely loses his temper at you, your perspective on things changes a great deal. He lost it at me because I happened to be. I. I was just in the way." - Elie Jacobs [13:40 - 13:50] On the Importance of Critical Thinking: "Critical thinking is something that we actually have to call out now as something that, okay, we, we really need. Critical thinkers used to be almost a given that, you know, you, one of the reasons why either you are hired for an important job or, or that, you know, when you come out of college or wherever you've been, that, you know, critical thinking is part of the resume." - Dan Nestle [18:56 - 19:19] On the Challenges of Objective Truth in Modern Times: "The concept of objective truth has been shattered over the last 10 years. And it's not just, you know, misinformation and creative hyperbole and truth and, you know, truthful lies or whatever the term was that they came up with in the first Trump administration." - Elie Jacobs [27:04 - 27:18] On the Evolution of Media and Truth: "For the better part of three centuries or more. There were editors who present who basically worked on something that was book length every single day and that was the news." - Elie Jacobs [43:02 - 43:12] On the ...
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    1 時間 12 分
  • Distinctive Discoverability: Search Rules the Reputation Roost - with Rob Jekielek
    2025/04/04
    Faced with today's fractured mess of audiences and media, it's tempting to unleash a deluge of content and overwhelm social channels with content, hoping to reach the people who want to hear from you. Clearly, not a winning strategy - and those who think it is produce nothing more than dull, generic, reputation-breaking AI slop. But what if the key to success lies in a concept as simple as it is powerful: distinctive discoverability? In this episode of The Trending Communicator, host Dan Nestle sits down with Rob Jekielek, Managing Director of Harris Insights and Analytics, to unpack the critical importance of audience-first strategies in modern communications. With over two decades of experience in brand and reputation research, Rob brings a wealth of knowledge on leveraging data-driven insights to craft compelling narratives that resonate across fragmented audiences. The conversation kicks off with a sojourn into Rob's extensive background, from his early days in media analysis to his current role at the forefront of brand and audience research. Rob shares fascinating insights from recent studies, including a 14-country survey on how people find information about companies and brands. The results? Search engines reign supreme, with a staggering 79% of respondents using them often or always. But it's not just about being found – it's about being trusted. Rob reveals that 77% of people trust the information they get from search engines, a figure that dwarfs trust in other platforms. This leads to a thought-provoking discussion on the concept of "distinctive discoverability" and its crucial role in modern communications strategies. The episode takes an unexpected turn as Rob introduces the idea of AI as a key audience, challenging communicators to consider language models in their stakeholder maps. This fresh perspective opens up new content creation and distribution avenues, with Rob offering practical advice on balancing organic content with paid amplification. Throughout the conversation, Rob and Dan touch on a wide range of topics, from the overreliance on social media to the enduring power of well-crafted, long-form content. They discuss the importance of context and action in building confidence and how digital insights can provide the "strategy scaffolding" often missing in communications planning. This episode is a must-listen for communications professionals looking to cut through the noise and make a real impact. Rob's data-driven approach, combined with Dan's industry expertise, offers a roadmap for navigating the complexities of modern audience engagement. Whether you're a seasoned PR veteran or just starting your communications journey, you'll come away with actionable insights to elevate your strategy and achieve true distinctive discoverability. Listen in and hear about... Search engines' dominance in finding brand information Importance of distinctive discoverability in digital content Overreliance on social media in corporate communications AI as a new audience for brand messaging Context plus action equaling confidence in business Middle metrics filling the strategy gap for communications Practical takeaways for pitching communications initiatives Notable Quotes On the Power of Search Engines: "So search engines and it's by far margin. Right. So it's like, you know, globally speaking, in aggregate, all 14 countries, 79% of people use search engines often or always, versus never or only sometimes to find information by companies and brands." - Rob Jekielek [13:14 → 13:30] Trust in Information Sources: "What's equally important is that 77% of people who use those tools to find information also trust the information they get back." - Rob Jekielek [13:30 → 13:37] On the Importance of Distinctive Discoverability: "This idea of distinctive discoverability I think is the essential idea. So how do you make sure that whatever we're putting out there is distinctive competitive positioning and how do we ensure that it's built in a way that's organically discoverable?" - Rob Jekielek [17:48 → 18:03] On the Formula for Building Confidence: "The formula is action plus context equals confidence. So we ask people like, how important are these issues, how confident are you? And then how are you seeing companies engaging?" - Rob Jekielek [58:57 → 59:09] The Importance of Context in Communication: "If people are only seeing action, confidence is actually pretty low. It's niche. It's only 25% of people would say they're confident. Right. If you. Same thing. If you see just communication. Right. Just about 25 versus when you add context, not volume, not communication to action, you pop the confidence up to over 50%." - Rob Jekielek [59:16 → 59:36] On the Practical Application of Research: "Honestly, I will say of all the work we're doing right now, one of the things I'm proudest of is a lot of our initial engagements have literally become the business case for how comms leaders pitch ...
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    1 時間 7 分