『Why Communicators Need to Think Like Operations Experts - with Lizabeth Wesely-Casella』のカバーアート

Why Communicators Need to Think Like Operations Experts - with Lizabeth Wesely-Casella

Why Communicators Need to Think Like Operations Experts - with Lizabeth Wesely-Casella

無料で聴く

ポッドキャストの詳細を見る

このコンテンツについて

 What if empathy isn't just about being nice, but your secret weapon for building systems that actually work? Lizabeth Wesely-Casella, CEO of L12 Services, spent her early career in construction wearing hard hats and reading blueprints in the 90s. She learned that communication wasn't just a nice-to-have—it was survival. That foundation led her to combine behavioral science, Lean Six Sigma, and internal communications into frameworks that create "clarity from chaos." What We Dig Into The Real Definition of Empathy in Business - Why feeling your team's pain (not just acknowledging it) changes how you design processes and communications. Why Structure Creates Freedom - How the right frameworks liberate people instead of constraining them. The Communications Chaos Tolerance Problem - Organizations are drowning workforces in messages. How to figure out what people can actually handle. People as Your Most Critical Channel - Your middle managers are communication channels, not just message recipients. AI as an Enabler (The Bad Kind) - Are we using AI to avoid the hard work of prioritization and focus? The CATS System - Her Communication Accountability Tool that holds leadership accountable for actually communicating. Why This Matters In our fractured landscape where priorities multiply daily, Lizabeth's approach of disciplined focus and human-centered processes feels essential. Whether you're managing return-to-office mandates or trying to get teams to read internal communications, this conversation bridges strategy and tactics. Notable Quotes "Clear communication was going to be my superpower. And it was, it was really the foundation of all good projects." - Lizabeth Wesely-Casella [05:54 → 06:07] "Our worlds are overwhelmed and it is noise. No matter whether you're getting your internal comms at the office or you're getting your advertisements on television or the radio, whatever, we are all at our max capacity for absorbing any more information." - Lizabeth Wesely-Casella [36:28 → 36:48] "Accountability means that we've created a structure that connects the dots, where along the way you'll be able to make sure that you are in line with what's expected of you and you don't have to have a major course correction." - Lizabeth Wesely-Casella [46:58 → 47:13] "My preference would be for people to focus on how to use AI in the internal comm space as a way of creating strategy for low engagement, for channel use, for opportunities to create greater organizational awareness between silos." - Lizabeth Wesely-Casella [58:28 → 58:47] "That's where the Internal Comms Pro becomes the specialist in understanding what the priorities are, reducing the noise and making really strategic decisions about what gets communicated. Because you can't communicate everything." - Lizabeth Wesely-Casella [1:03:58 → 1:04:14] Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter/X Lizabeth Wesely-Casella L12 Services | Website Communication Accountability Tools (CATs) Bundle | Download Lizabeth Wesely-Casella | LinkedIn Timestamps 0:00 Intro: Empathy as a strategic advantage 5:19 From construction to communications expertise 10:10 Combining behavioral science and Lean Six Sigma 17:06 Overly optimistic about multitasking capabilities 24:42 AI as potential enabler of bad behaviors 31:27 Challenges of AI summarizing internal comms 39:43 Reframing accountability as a positive tool 46:18 Creating common language around accountability 51:26 AI adoption causing process breakdowns 58:28 Using AI strategically in internal comms 1:04:52 The irreplaceable human element in communication (Notes co-created by Human Dan, Claude, and Flowsend.ai ) Learn more about your ad choices. Visit megaphone.fm/adchoices

Why Communicators Need to Think Like Operations Experts - with Lizabeth Wesely-Casellaに寄せられたリスナーの声

カスタマーレビュー：以下のタブを選択することで、他のサイトのレビューをご覧になれます。

Audible.co.jp

Amazon.co.jp
レビューはまだありません。