You documented the processes, built the shared folder, and six months later the same problems keep happening. The usual conclusion is that the team won't follow process.

In this episode, Tracie Taylor works backward from a set of SOPs that didn't fix anything, using the example of a construction company whose jobs kept starting badly. She walks through a simple exercise that shows whether you have an inconsistency problem or a decision no one has made yet, why an SOP can't fix unclear ownership or what people are rewarded for, and what to do first so the procedures you eventually write actually stick.

Still seeing the same problems after documenting your processes?

Ardent's Executive Operations Diagnostic⁠ looks across your operating structure to identify the underlying bottlenecks, misalignment, and systems contributing to the problem.

⁠Get The Ardent Operating Note:⁠ practical observations and tools for building a business that operates better without adding unnecessary complexity.

⁠FREE ASSESSMENT | The Ardent Leak Signal⁠⁠

Revenue is up, the team is bigger, and money still feels tighter than it did two years ago. Most founders assume the answer is to sell more.

In this episode, Tracie Taylor looks at why a business can be profitable on paper and still short on cash, and how the P&L and balance sheet work together to show where the profit actually went. Using the example of a growing engineering firm, she follows the money to an unexpected place: the step where invoices get reviewed, which turns out to be delaying cash and quietly eroding margin at the same time.

Want help figuring out where the money is really going in your business?

Ardent's Executive Operations Diagnostic looks across your operating structure to identify the underlying bottlenecks, misalignment, and systems contributing to the problem.

Get The Ardent Operating Note: practical observations and tools for building a business that operates better without adding unnecessary complexity.

You're stretched thin and sure you need help running the business. But a COO, a Director of Operations, an operations manager, and an executive assistant solve very different problems, and the overwhelm feels the same for all of them.

In this episode, Tracie Taylor walks through how to figure out which role your business actually needs: sorting two weeks of what lands on your desk, telling operational roles apart by who sets the rules, and spotting the problems no new hire will fix. She also covers when a full-time COO typically starts to make sense, and the one question that tells you whether you're ready for one.

Thinking about your next operational hire and want to be sure it's aimed at the right problem?

Ardent's Executive Operations Diagnostic looks across your operating structure to identify the underlying bottlenecks, misalignment, and systems contributing to the problem.

Get The Ardent Operating Note: practical observations and tools for building a business that operates better without adding unnecessary complexity.

FREE ASSESSMENT | The Ardent Leak Signal⁠