You Wrote the SOPs. So Why Is Nothing Different?
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You Wrote the SOPs. So Why Is Nothing Different?
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You documented the processes, built the shared folder, and six months later the same problems keep happening. The usual conclusion is that the team won't follow process.
In this episode, Tracie Taylor works backward from a set of SOPs that didn't fix anything, using the example of a construction company whose jobs kept starting badly. She walks through a simple exercise that shows whether you have an inconsistency problem or a decision no one has made yet, why an SOP can't fix unclear ownership or what people are rewarded for, and what to do first so the procedures you eventually write actually stick.
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