This week, I’m focusing on something that’s helped me and so many others create real breathing room in our businesses: virtual assistants. But this episode isn’t about hiring cheaply, it’s about building sustainability in your business. I am join this week by Matt Metros where we talk about what makes outsourcing work, what kills it, and how you can build a VA team that becomes a real asset, not just an extra task on your list.
We unpack the full VA journey, how to think about roles, how to train properly, how to build culture even when working remotely. If you’ve ever hired a VA and felt disappointed, this episode will explain why. And more importantly, how to do it better next time.
SHOW LINKS
CS Outsource – https://csoutsource.com
OnlineJobs.ph – https://www.onlinejobs.ph
Freelancer – https://www.freelancer.com
Upwork – https://www.upwork.com
#OutsourceWithPurpose
#STRSystems
#LeadDon’tLag
📋 In this episode, we discuss:
00:00 – Introduction: Why Virtual Assistants Matter in Hospitality
00:26 – How Bart & Matt Connected + Episode Overview
01:30 – Meet CS Outsource: What They Do & Who They Help
02:12 – From 3 to 200: How Matt Scaled His VA Team
03:08 – Why VAs Over Local Hires: More Than Just Cost
05:50 – Free Up Your Time: What Tasks Should Be Outsourced
07:16 – The Most Valuable VA Roles in STR Operations
08:48 – “I Don’t Have Enough Work” – Debunking the Myth
10:16 – Overpromising Agencies & The Reality of VA Capabilities
11:58 – What Makes a VA Successful: Training, Leadership & Culture
13:25 – Hiring Mistakes: Why Most VAs Don’t Work Out
15:11 – Vetting, Interviews & Avoiding Red Flags
17:00 – Who’s Responsible When VAs Fail?
18:02 – The Power of Soft Skills in Remote Teams
20:13 – Managing VAs: Trust, Communication & Culture
22:41 – Setting Expectations Across Cultures & Time Zones
24:02 – Should You Use Time Trackers? Pros & Cons
27:44 – Creating Stability: Health Care & Long-Term Support
30:23 – Where to Hire VAs: What Works & What Doesn’t
32:47 – 3 Reasons VAs Will Transform Your STR Business
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