エピソード

  • More Pool Service Complaints. I quit. I'm done.
    2025/08/19

    Text us a pool question!

    In this episode of the Talking Pools Show, Andrea and Paulette discuss their experiences with pool maintenance, including challenges with customer complaints and the importance of proper pool care. They also touch on health concerns like swimmer's ear, tragic incidents in water parks, and the need for hurricane preparedness for pools. The conversation wraps up with an announcement about a design contest for the show.

    takeaways

    • 85 to 90% of the pools are screened in.
    • Complaints often arise from screened-in pool owners.
    • Swimmer's ear is caused by water trapped in the ear.
    • Wave pools can be dangerous and should have restrictions.
    • Two drownings occurred on the same day at a Carnival cruise destination.
    • Proper pool maintenance is crucial for health and safety.
    • Hurricane preparedness includes adding chlorine and securing pool furniture.
    • Pool service providers should charge for hurricane cleanup.
    • Customer education is key to preventing misunderstandings.
    • Value your time and services as a pool maintenance professional.


    Sound Bites

    • "I have to add some chlorine."
    • "I quit. I'm done."
    • "Don't drain the pool."

    Chapters

    00:00
    Introduction and Weekly Updates

    02:42
    Pool Maintenance Challenges

    09:14
    Swimmer's Ear and Health Concerns

    14:00
    Tragic Incidents in Water Parks

    20:49
    Hurricane Preparedness for Pools

    28:40
    Conclusion and Contest Announcement

    Support the show

    Thank you so much for listening! You can find us on social media:

    • Facebook
    • Instagram
    • Tik Tok

    Email us: talkingpools@gmail.com

    続きを読む 一部表示
    38 分
  • The Ideal Customer? Good on you, Peter.
    2025/08/18

    Text us a pool question!

    In this episode of Talking Pools, the hosts celebrate Peter's contributions to the industry while discussing the characteristics of ideal clients in both retail and mobile pool services. They share personal anecdotes about challenging customer interactions, the importance of setting clear expectations, and strategies for managing difficult clients. The conversation emphasizes the need for effective communication and the balance between good and bad clients, ultimately highlighting the significance of client relationships in the pool service business.

    takeaways

    • Peter's legacy has significantly impacted the pool industry.
    • The ideal client is one who trusts your expertise and pays on time.
    • Retail and mobile services face different client dynamics.
    • Setting clear expectations can prevent misunderstandings.
    • Communication is key in managing client relationships.
    • Difficult clients can be managed with clear boundaries.
    • It's important to respect yourself and your business.
    • Not all clients are worth keeping; prioritize good ones.
    • 20% of clients often cause the majority of problems.
    • Strategies like payment plans can improve client relationships.

    titles

    • Celebrating Peter's Legacy in the Pool Industry
    • Understanding the Ideal Client for Pool Services

    Sound Bites

    • "Good on you, Peter."
    • "What a f***ing waste of time."
    • "That's our rant for the day."

    Chapters

    00:00
    Introduction and Recent Travels

    02:42
    Ideal Clients in the Pool Industry

    12:47
    Challenges with Retail Customers

    15:47
    Customer Stories and Experiences

    18:12
    Setting Expectations with Clients

    21:31
    Dealing with Difficult Customers

    24:06
    The Importance of Good Customer Relationships

    26:31
    Managing Client Expectations and Payments

    29:00
    Conclusion and Final Thoughts

    36:59
    Bufferzone commercial vid.mp4



    Australian National Anthem performed by:

    • Erin Collins - vocals (1)
    • Marjorie Gadd - violin (1)
    • Steve Gadd - Guitar (1)
    • Susan McGowan - keyboard
    • Steve Henderson - didgeridoo
    • Sean Daniels - Sound engineer (No link available)
      1. Czardas


    Support the show

    Thank you so much for listening! You can find us on social media:

    • Facebook
    • Instagram
    • Tik Tok

    Email us: talkingpools@gmail.com

    続きを読む 一部表示
    45 分
  • Floc Hard or Go Home: Greg Beard’s 35 Summers of Pool Wisdom
    2025/08/15

    Text us a pool question!

    This week on Floc-It Friday, Rudy sits down with Greg “Beard Man” Beard—poolside philosopher, calcium whisperer, and one of the Top 10 Mentors nominated for the 2025 Talking Pools Podcast Mentor of the Year Award. Greg has spent 35 summers in the field training rookies, guiding veterans, and mentoring like it’s a martial art.

    From confronting internet undercutting to saving techs from costly mistakes, Greg shares the lessons, stories, and no-BS truths that define a lifetime in the pool industry. And yes, Rudy announces the full list of Top 10 Mentor of the Year finalists, with shout-outs to the sponsors making it possible.

    In This Episode:

    💡 Listener Q&A – The Future of Nitrate Removal
    Wilmington, DE asks about building a nitrate removal rig—and Rudy delivers a deep dive into how this could be the next big high-margin service for eco-conscious pool owners.

    • Why it matters: Chlorine can’t oxidize nitrates, shocking doesn’t touch them, and drain/refill wastes water.
      https://cpoclass.com/nitrate-removal-rig-concept/
    • Three design options:
      1. Anion Exchange Resin System – The “sniper rifle” for nitrates, swapping nitrate ions for chloride ions using a resin like Purolite A520E.
      2. Reverse Osmosis (RO) – Full-spectrum filtration removing nitrates, TDS, and more using a high-pressure pump, membranes, and pre-filters.
      3. Hybrid Rig – Resin first to knock down nitrates, followed by RO for extended membrane life and ultra-pure output.
    • Key components: Fiberglass pressure tanks, control valves (Fleck 5600 or Clack WS1), brine tanks for regeneration, high-pressure pumps, RO membranes, flow meters, and TDS sensors.
    • Wastewater management: Regulatory considerations for nitrate-rich reject water—no dumping into storm drains.
    • Profit potential: $900–$1,500+ per treatment with strong drought-region demand.
    • Rudy offers to share a sketch layout and parts list in the show notes for anyone ready to innovate.

    🔥 Greg Beard Unfiltered

    • The three keys to survival in the pool industry: Passion, Dedication, Attention to Detail.
    • Why sometimes you raise the price on difficult customers and let them walk.
    • The “internet problem” – when homeowners can buy products cheaper than pros can get them from distribution.
    • Old-school pumps that outlast modern replacements and what hydraulic mistakes are costing pros.
    • Safety concerns: bonding, grounding, and why we’re lucky electrocutions aren’t more common.
    • The cost of chemical inclusion in service pricing and the tax implications you need to know.

    📜 Industry Realities & Random Wisdom

    • Trade shows and training as survival tools for the next generation of pool pros.
    • Catastrophic backyard incidents that leave lasting lessons.
    • Greg’s approach to route density and why he still runs solo after decades in the business.



    Support the show

    Thank you so much for listening! You can find us on social media:

    • Facebook
    • Instagram
    • Tik Tok

    Email us: talkingpools@gmail.com

    続きを読む 一部表示
    1 時間 13 分
  • You have to reevaluate your pricing structure.
    2025/08/14

    Text us a pool question!

    In this episode of the Talking Pools podcast, Steve and Wayne discuss the significance of mentorship in the pool industry, emphasizing how it can lead to breakthroughs and prevent burnout. They explore the dynamics of competition, pricing strategies, and the essential role of insurance for pool service businesses. The conversation also touches on the importance of building relationships within the industry and the impact of online communities. Wayne shares insights on navigating challenges and fostering collaboration among pool professionals.

    takeaways

    • Mentorship is crucial for success in the pool industry.
    • The Mentor of the Year award recognizes impactful contributions.
    • Navigating competition requires strategic pricing and service differentiation.
    • Insurance is essential for protecting business assets and liabilities.
    • Understanding equipment coverage can save businesses from significant losses.
    • Healthy competition can drive innovation and improvement in services.
    • Building strong relationships can enhance business reputation and client trust.
    • Online communities can influence perceptions and business dynamics.
    • Educating clients about services and pricing is vital for transparency.
    • Collaboration among pool professionals can elevate industry standards.

    Sound Bites

    • "You can only be the best that you can be."
    • "You can't supplement for time."

    Chapters

    00:00
    Introduction and Weather Updates

    00:25
    Healthy Competition in the Pool Industry

    08:14
    Manufacturer Relationships and Competition

    10:22
    Challenges of Pricing and Service Quality

    15:08
    Understanding Client Needs and Pricing Strategies

    16:45
    The Impact of Online Sales and Warranties

    19:35
    Navigating Product Recommendations and Warranties

    38:18
    Training and Mentorship in the Pool Industry

    40:57
    Online Competition and Community Dynamics

    43:07
    Personal Perspectives on Competition

    44:06
    The Role of Competition in Business Growth

    48:50
    Navigating Client Relationships and Distributor Dynamics

    50:38
    Niche Markets and Manufacturer Competition

    53:38
    Conclusion and Future Perspectives

    Support the show

    Thank you so much for listening! You can find us on social media:

    • Facebook
    • Instagram
    • Tik Tok

    Email us: talkingpools@gmail.com

    続きを読む 一部表示
    57 分
  • Don't slam your pole on the ground
    2025/08/13

    Text us a pool question!

    In this conversation, Sarah discusses the importance of self-care and equipment maintenance for pool technicians. She emphasizes the need for proper hydration, nutrition, and safety precautions while working in extreme weather conditions. Sarah also highlights the significance of stretching and physical maintenance to prevent injuries. Additionally, she shares practical tips for taking care of equipment, ensuring longevity and efficiency in their work. Overall, the conversation serves as a guide for pool technicians to prioritize their health and equipment care to enhance their performance and safety.

    takeaways

    • It's crucial to take care of your health and equipment.
    • Hydration and nutrition are key for physical performance.
    • Avoid working in extreme weather conditions without precautions.
    • Stretching is essential to prevent injuries.
    • Invest in quality equipment and maintain it properly.
    • Be mindful of what you eat, especially around chemicals.
    • Use polarized sunglasses for eye protection.
    • Keep your tools organized and in good condition.
    • Regularly check and replace worn-out equipment parts.
    • Your body is your most important tool; treat it well.

    Sound Bites

    • "Take care of your health like an athlete."
    • "Hydrate and eat well to perform better."
    • "Don't slam your pole on the ground."

    Chapters

    00:00
    Taking Care of Yourself and Your Equipment

    24:55
    Equipment Care and Maintenance

    Support the show

    Thank you so much for listening! You can find us on social media:

    • Facebook
    • Instagram
    • Tik Tok

    Email us: talkingpools@gmail.com

    続きを読む 一部表示
    38 分
  • Route Shuffle Drama: Andrea’s Unexpected Detour
    2025/08/12

    Text us a pool question!

    This week on the Talking Pools Podcast, Andrea shares a behind-the-scenes story that every pool pro can relate to—getting reassigned to a different service route after a property manager’s complaint. What really happened? Was it about the water? The filter? Or something completely out of left field?

    Andrea takes us through the awkward conversation with her boss, the eyebrow-raising “feedback” from the property manager, and the ripple effect it had on her week. We dig into what it’s like to have someone else’s opinion—valid or not—impact your work assignments, and how technicians can navigate those situations without losing their cool (or their sense of humor).

    From the politics of property management to the realities of keeping clients happy while still doing things the right way, this episode gives you an unfiltered look at the sometimes petty, sometimes baffling, and often hilarious world of professional pool service.

    💬 In This Episode:

    • Why Andrea got switched to a different route and what the property manager actually said
    • How management decisions can be swayed by customer perception
    • Tips for maintaining professionalism when reassigned
    • Stories from the crew about similar “client drama” moments
    • Andrea’s take on whether she dodged a bullet or lost a favorite stop

    Whether you’ve been on the receiving end of a “we want someone else” request or just want a peek at the interpersonal side of pool service, you’ll be laughing, nodding along, and maybe even shouting “YEP!” at your speakers.

    📍 Listen in for: Andrea’s brutally honest reaction to the switch… and the petty thought she didn’t say out loud.

    Support the show

    Thank you so much for listening! You can find us on social media:

    • Facebook
    • Instagram
    • Tik Tok

    Email us: talkingpools@gmail.com

    続きを読む 一部表示
    48 分
  • Peter Hangs Up the Net
    2025/08/11

    Text us a pool question!

    In this episode of the Talking Pools podcast, Peter, Shane, and Lee reflecting on personal health challenges, and career transitions. They explore the emotional aspects of leaving a long-standing career, the impact of mentorship on personal and professional growth, and the importance of prioritizing family and well-being. The conversation concludes with gratitude for the experiences shared and the relationships built within the industry.

    takeaways

    • The Mentor of the Year Award recognizes impactful contributions in the pool industry.
    • Mentorship is crucial for shaping careers and fostering growth.
    • Health challenges can influence career decisions and priorities.
    • It's important to prioritize family and personal well-being over work.
    • Leaving a long-term career can be a significant emotional transition.
    • Recognition in the industry should be earned through contributions, not just reputation.
    • The importance of community and support in professional environments.
    • Career transitions can lead to new opportunities for personal growth.
    • Reflecting on past experiences can provide clarity for future decisions.
    • Gratitude for shared experiences enhances professional relationships.

    Sound Bites

    • "Congratulations Peter."
    • "It's the right thing for the right time."
    • "You guys have a fantastic week."

    Chapters

    00:00
    A New Chapter Begins

    02:26
    Health and Priorities

    04:50
    Transitioning Staff and Responsibilities

    07:59
    Networking and Community Support

    10:31
    Reflections on a Career

    19:14
    Looking Ahead: Future Plans

    22:03
    Farewell and Gratitude

    Support the show

    Thank you so much for listening! You can find us on social media:

    • Facebook
    • Instagram
    • Tik Tok

    Email us: talkingpools@gmail.com

    続きを読む 一部表示
    25 分
  • Who are the TOP 10 Mentors? Who are you? What is WOW? Is BIG BROTHER Watching? 👀
    2025/08/08

    Text us a pool question!

    In this episode of the Talking Pools Podcast, Rudy discusses the launch of the Women of Water initiative by Pool Corp and PHTA, emphasizing the importance of recognizing the contributions of women in the pool industry. He shares insights on how personal stories and motivations can shape professional identities and the need for genuine empowerment and mentorship. The conversation also touches on the tensions within the industry, particularly between independent professionals and larger corporations, and the importance of transparency and recognition in fostering a supportive community.

    takeaways

    • The Women of Water initiative aims to empower women in the pool industry.
    • Personal stories are crucial in defining professional identities.
    • Real empowerment requires recognition of those who paved the way.
    • The industry is facing tensions between independent professionals and corporations.
    • Mentorship is vital for the growth of the industry.
    • Transparency and honesty are essential for building trust.
    • The importance of safety in pool maintenance is paramount.
    • Corporate responsibility should align with grassroots movements.
    • Recognition of contributions can enhance community support.
    • Stories of personal motivation can inspire others in the industry.

    Sound Bites

    • "Mentorship shapes the future of the industry."
    • "Real empowerment doesn't start with branding."
    • "Keep your story louder than your resume."

    Chapters

    00:00
    Introduction to the Women of Water Initiative

    10:07
    The Importance of Personal Stories in Business

    20:02
    Recognizing Mentorship and Industry Contributions

    26:53
    The Tension Between Independent and Corporate Players

    Support the show

    Thank you so much for listening! You can find us on social media:

    • Facebook
    • Instagram
    • Tik Tok

    Email us: talkingpools@gmail.com

    続きを読む 一部表示
    29 分