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In this conversation, Andrea and her co-host Paulette discuss the challenges and inefficiencies in the pool service industry, particularly in Florida. They explore a post that suggests changing the tone around pool service to enhance respect and efficiency. The discussion covers various policies that could improve service, such as filter cleaning frequency and emergency cleanup fees. They also share personal experiences dealing with external factors like landscaping and weather that complicate their work. The conversation concludes with thoughts on how to improve the industry standards and customer relations.

takeaways

• We need to bring ourselves up to the point of respect.
• Filter cleaning should not be a monthly requirement.
• Efficiency in service can lead to better customer satisfaction.
• External factors like landscaping can complicate pool maintenance.
• Clear communication with customers is essential for service success.
• Emergency cleanup policies can help manage customer expectations.
• Respect for pool service professionals is crucial in the industry.
• Implementing new policies can streamline operations.
• Understanding customer needs can improve service delivery.
• The pool service industry needs to evolve with modern practices.

Sound Bites

• "We all know that storms can hit hard."
• "I think that was beautifully written."
• "It's just so frustrating."
• "Why are we at the bottom of the pole?"

Chapters

00:00
Introduction and Context Setting

01:52
Changing the Tone of Pool Service

05:59
Implementing New Policies for Efficiency

09:56
Challenges Faced in Pool Maintenance

15:03
Dealing with External Factors

20:08
Concluding Thoughts and Future Improvements

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Email us: talkingpools@gmail.com

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In this episode, the hosts discuss their recent travels, training experiences, and the importance of safety in pool maintenance, particularly regarding electrical hazards. They share insights from training sessions, feedback from participants, and personal anecdotes about dealing with customer inquiries and electrical issues in swimming pools. The conversation emphasizes the need for proper training, communication, and safety precautions in the industry.

takeaways

• Traveling solo can be a refreshing experience.
• Training sessions can be intense but rewarding.
• Feedback is essential for improving training delivery.
• Customer expectations can sometimes be unrealistic.
• Electrical safety in pools is a critical concern.
• Always consult a licensed electrician for electrical issues.
• Understanding the equipment and its installation is vital.
• Collaboration with specialists enhances service quality.
• Safety precautions should be communicated to clients.
• Professionalism in the industry is paramount.

Sound Bites

• "It was a very heavy day."
• "You need a pool guy."
• "If in doubt, ship it out."

Chapters

00:00
Introduction and Travel Updates

05:48
Training Insights and Feedback

13:50
Electrical Safety in Swimming Pools

20:10
Identifying Electrical Issues

25:56
Safety Precautions and Conclusion

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Thank you so much for listening! You can find us on social media:

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• Tik Tok

Email us: talkingpools@gmail.com

Do you have an idea for a podcast episode?

This conversation delves into the Skimmer State of the Pool Service 2025 report, analyzing its findings and implications for the pool industry. Not everyone will like everything I say, but I shoot straight and share my honest evaluation of the collected information. It highlights the industry's growth, service professionals' challenges, and the importance of understanding data context. The discussion also covers marketing strategies, the impact of private equity, hiring practices, and the role of technology in shaping the future of pool service businesses.

takeaways

• The pool industry is experiencing significant growth, projected to reach $10.33 billion by 2029.
• Sample bias in industry reports can lead to misleading conclusions.
• Marketing is becoming a critical component for success in the pool industry.
• Private equity is reshaping the competitive landscape of pool service companies.
• Hiring and retaining skilled labor remains a major challenge for pool service businesses.
• Technology adoption is maturing, with companies using existing tools more effectively.
• Cultural shifts are necessary for improving employee engagement and retention.
• Understanding customer expectations is crucial for service providers.
• The industry is moving towards a focus on profit per pool rather than just increasing the number of pools serviced.
• The future of the pool industry will depend on adaptability and strategic growth.

Sound Bites

• "Trust is who understand your pricing."
• "The silent battlefield is marketing."
• "It's a wake-up call."

Chapters

00:00
Welcome to the Weekend

23:51
Understanding Market Dynamics

37:04
Marketing in the Pool Industry

47:01
The Role of Private Equity

54:55
The Future of Pool Service

01:00:59
New Chapter

01:01:01
Blueray commercial.mp4

Support the show

Thank you so much for listening! You can find us on social media:

• Facebook
• Instagram
• Tik Tok

Email us: talkingpools@gmail.com