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This week, Wayne and Steve are diving deep into the kind of stuff that separates pros from pretenders — communication, integrity, and the responsibility of owning your mistakes. Whether it’s a misread water test, a filter left in bypass, or a promise made too quickly, these two veterans talk about what it means to stand behind your word, make things right, and protect your reputation even when it costs you.

They share stories from the field where honesty cost them money — but saved their business. From awkward client conversations to handling internal slip-ups with your team, this episode gets real about accountability in the pool industry. Wayne breaks down how transparency builds long-term trust, while Steve reminds us that good communication isn’t just about talking — it’s about listening, learning, and following through.

If you’ve ever faced that gut-punch moment when something went wrong and you had to decide between excuses and integrity, this episode is your reminder that character pays dividends in the long run.

Takeaways:

• The difference between excuses and explanations.
• How to communicate mistakes without losing client trust.
• Why integrity isn’t negotiable in business.
• Real stories of taking a loss to make things right — and why it mattered.

#TalkingPoolsPodcast #PoolPros #IntegrityMatters #CommunicationIsKey #OwnYourMistakes #PoolServiceLife #WayneAndSteve #BeGoodBeSafe

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