Are YOU the bottleneck for every decision in your business, even though you have a good team in place? Imagine a workplace where every team member thinks like a leader, acts with intention, and communicates with purpose. That’s the power of a coaching culture—and it changes everything! Dr. Sabrina Starling is The Business Psychologist, founder of Tap the Potential, and author of How to Hire the Best and The 4 Week Vacation ® ️. She takes the reins for this episode, helping you learn how to go from compliance to commitment, build a feedback-rich environment, and foster purpose-driven collaboration. Are you ready to align your team members with your shared vision and purpose? Join us!

Profit by Design is a Tap the Potential Production.

Show Highlights:

• The key is your coaching skills: Can you ask powerful questions?
• Shifting from managing team members to leading team members
• Examples of a team perfectly aligned with your immutable laws and core values to eliminate inefficiency and waste
• The beauty of collaborative problem-solving on a team (and increased profitability!)
• A feedback-rich environment allows your team to offer creative ideas and solutions in a safe space.
• Shifting from a compliance culture to a culture of commitment develops a sense of ownership and invites your team members to be part of the solution!
• Building a coaching culture results in much better decisions in your business!
• Having multiple team members go through The Coach Approach course creates momentum in your culture to work from curiosity, not judgment.

Resources:

For more information about The Coach Approach or to join us in the next round, click the link! We start in July!

Don’t wait! Download your Strategic Planning Guide and 2025 Tap the Potential Strategic Planner today!

Want to know the best attracting and recruiting strategies for small businesses? We can help! Learn more about our How to Hire the Best course.

Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create buy-in from your team members for your vision is to identify how your vision supports them in achieving their dreams. Enroll today!

Become an employer of choice to attract the A-players you want on your team! We are now enrolling for the How to Hire the Best course. Sign up today!

Sign up for the free A-Player Development Plan/Mini-Course. Track your A-players’ development and retain your A-players!

Ready to take your life back from your business? Want more time for what matters most and more money in your bank account than ever? Book a call with us today!

Get your copy of

What if ONE shift in your company culture could boost performance, drive accountability, and grow your net income by 765%? In this episode, you’ll discover the ROI of a coaching culture and learn how to make it your team’s superpower. You’ll learn how coaching transforms teams into top performers, how to create accountability that fuels growth, and the 765% profit advantage. Join Dr. Sabrina Starling, The Business Psychologist, founder of Tap the Potential, and author of How to Hire the Best and The 4 Week Vacation®️, as she uncovers this topic in today’s episode.

Profit by Design is a Tap the Potential Production.

Show Highlights:

• The impact of soft people skills on your profit
• The Coach Approach course teaches how to create a culture that drives employee engagement and accountability. (It’s designed for business owners AND team members!)
• The value in moving from a judger mentality to a place of curiosity
• A coaching culture puts you miles ahead in the retention of A-players.
• Micro-innovations make you more effective and unique in your field.
• A 765% net income increase (from a Harvard study of over 200 companies across a variety of industries) is possible in a culture that is:
• Customer focused
• Open to change and innovation
• Focused on employee engagement and accountability
• Aligned with values and behaviors for a long-term strategy
• Strong in visionary leadership
• A-players want to work for a strong culture!

Resources:

For more information about The Coach Approach or to join us in the next round, click the link! We start in July!

Don’t wait! Download your Strategic Planning Guide and 2025 Tap the Potential Strategic Planner today!

Want to know the best attracting and recruiting strategies for small businesses? We can help! Learn more about our How to Hire the Best course.

Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create buy-in from your team members for your vision is to identify how your vision supports them in achieving their dreams. Enroll today!

Become an employer of choice to attract the A-players you want on your team! We are now enrolling for the How to Hire the Best course. Sign up today!

Sign up for the free A-Player Development Plan/Mini-Course. Track your A-players’ development and retain your A-players!

Ready to take your life back from your business? Want more time for what matters most and more money in your bank account than ever? Book a call with us today!

Get your copy of A Guide To Talking To Your Team About Profit!

Master your time and profit! Give us 20 minutes of your time, take the Better...

Today’s episode continues our conversation with Dona Krebs, our incredible Client Concierge who has been with us at Tap the Potential for 17 years. Dona shares the key role a Client Concierge plays in creating a high-touch, relationship-centered experience that supports both clients and team members. She shows up at her best every day to help our clients and each team member to the fullest. We cannot emphasize enough the importance of the Client Concierge’s role and the exceptional way Dona performs in this position. This episode highlights how thoughtful delivery can directly impact client retention and overall success, from personalized onboarding to micro-innovations in service. You’ll discover how relationship-building boosts client satisfaction and loyalty, along with practical advice for improving client delivery by treating clients like platinum and team members like gold.

Profit by Design is a Tap the Potential Production.

Show Highlights:

• Dona’s explanation of the Client Concierge’s role in delivering the unexpected
• Disrupting the typical onboarding pattern with a shift to relationship-building
• The proof of Dona’s impact: 71% of Tap the Potential clients complete the first year with us and sign up for year two! (Our Net Promoter Score is 93, when the typical American company scores 20!)
• Melissa’s perspective on the support a Client Concierge provides for her role in excellent client delivery
• Highlights of Dona’s steps of micro-innovations in the onboarding process
• Dr. Sabrina’s perspective on a Client Concierge’s role to support a business owner
• Dona’s attention to the critical “first 100 days” with a new client
• Dona’s advice to business owners who want to create a more personalized, caring client experience: “Treat your team like gold and your clients like platinum.”
• Want to learn more? Book a call with us today!

Resources:

Connect with Dona Krebs: LinkedIn and VA Synergy

Don’t wait! Download your Strategic Planning Guide and 2025 Tap the Potential Strategic Planner today!

Want to know the best attracting and recruiting strategies for small businesses? We can help! Learn more about our How to Hire the Best course.

Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create buy-in from your team members for your vision is to identify how your vision supports them in achieving their dreams. Enroll today!

Become an employer of choice to attract the A-players you want on your team! We are now enrolling for the How to Hire the Best course. Sign up today!

Sign up for the free A-Player Development Plan/Mini-Course. Track your A-players’ development and retain your A-players!

Ready to take your life back from your business? Want more time for what matters most and more money in your bank account than ever? Book a call with us today!

Get your copy of

We have a special treat for you today. In celebration of Tap the Potential’s 20th anniversary, we are sitting down with Dona Krebs, our incredible Client Concierge who has been with us for 17 years. You’ll hear her inspiring story of growth and how our coaching delivery has evolved over the years. We are excited to let listeners meet Dona and understand why we rave about her impact and value as our very first virtual assistant from 17 years ago. Join Melissa Kay, Dr. Sabrina Starling, and Dona to discover the secret behind our 94% client satisfaction rating.

Profit by Design is a Tap the Potential Production.

Show Highlights:

• Dona’s initial role as Tap the Potential’s first virtual assistant and what drew her to our company
• Her perspective on the early years working with Dr. Sabrina
• Differentiation and standing out in client care
• Dona’s role in filtering information to Dr. Sabrina and Melissa
• The defining factors in a 17-year working relationship that WORKS
• Pivotal moments in Dona’s work at Tap the Potential
• Moving A-players into roles that utilize their biggest strengths
• Melissa’s perspective on Dona’s role in supporting her
• Look for our next episode, where we bring Dona back to discuss how a client concierge can improve your delivery.

Resources:

Connect with Dona Krebs: LinkedIn and VA Synergy

Don’t wait! Download your Strategic Planning Guide and 2025 Tap the Potential Strategic Planner today!

Want to know the best attracting and recruiting strategies for small businesses? We can help! Learn more about our How to Hire the Best course.

Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create buy-in from your team members for your vision is to identify how your vision supports them in achieving their dreams. Enroll today!

Become an employer of choice to attract the A-players you want on your team! We are now enrolling for the How to Hire the Best course. Sign up today!

Sign up for the free A-Player Development Plan/Mini-Course. Track your A-players’ development and retain your A-players!

Ready to take your life back from your business? Want more time for what matters most and more money in your bank account than ever? Book a call with us today!

Get your copy of A Guide To Talking To Your Team About Profit!

Master your time and profit! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️.

Learn more about our courses, Coach Approach, and Leadership Bootcamp at...

Are you managing your time backwards by focusing on tasks and urgency instead of vision and intention? We are flipping the script in this episode, showing why you need a new way of thinking about your time instead of being exhausted, spreading yourself too thin, and still not meeting your goals. What if your calendar could support the life you want? What if you could design a schedule that lets you grow and breathe? It’s possible! Join Melissa Kay, Lead Strategist and Chief Dream Officer at Tap the Potential, and Dr. Sabrina Starling, The Business Psychologist, TEDx speaker, and the founder of Tap the Potential. You’ll discover an exact framework to reclaim your time and design your business around your life, not the other way around.

Profit by Design is a Tap the Potential Production.

Show Highlights:

• Dr. Sabrina’s biggest Aha moment about effective time management: “The bigger the life we create outside of work, the more efficient we become at work.”
• First, get clear about the kind of life you want to create.
• Examples from Tap the Potential clients about the experiences they want in life
• “How do you want to feel about your day?” (The intangibles matter the most!)
• Define your motivation for working less.
• Determine your boundaries—and follow through with keeping them!
• Learn to “let go.” (Dr. Sabrina explains the process.)
• Consider your energy when designing your calendar. (Implement a “10K Power Hour”!)
• Create time blocks for breaks and self-care.
• Having support is crucial. You don’t have to do it all alone!
• Melissa explains her role in one-on-one coaching support. Book a call with us today!

Resources:

Don’t wait! Download your Strategic Planning Guide and 2025 Tap the Potential Strategic Planner today!

Want to know the best attracting and recruiting strategies for small businesses? We can help! Learn more about our How to Hire the Best Course.

Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create buy-in from your team members for your vision is to identify how your vision supports them in achieving their dreams. Enroll today!

Become an employer of choice to attract the A-players you want on your team! We are now enrolling for the How to Hire the Best course. Sign up today!

Sign up for the free A-Player Development Plan/Mini-Course. Track your A-players’ development and retain your A-players!

Ready to take your life back from your business? Want more time for what matters most and more money in your bank account than ever? Book a call with us today!

Get your copy of A Guide To Talking To Your Team About Profit!

Master your time and profit! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week...

Have you thought about hiring a business coach but aren’t sure if it’s worth the investment? We are breaking down the real ROI of coaching—what it costs, what you gain, and how to know if it’s the right move for your business. You’ll discover how to discern between tangible and intangible ROIs and how to know if you’re ready for a coach. This topic is near and dear to our hearts because we are obsessed with getting our clients the results we promise them. Join Dr. Sabrina Starling, The Business Psychologist, TEDx speaker, and the founder of Tap the Potential, as she and Melissa Kay, the Lead Strategist and Chief Dream Officer at Tap the Potential, discuss this topic.

Profit by Design is a Tap the Potential Production.

Show Highlights:

• Instead of asking if you can afford a coach, ask yourself what it’s costing you to stay stuck!
• What have you tolerated in your business?
• The tangible ROI of coaching (The results we see every day!)
• More time off AND more money in your bank account. Sound good?
• Understanding target allocation percentages
• Dr. Sabrina’s personal example of the impact of coaching
• The ROI on your coaching investment for your team
• Niching down with the 80/20 principle
• Our goal is to give you a minimum return of 3x your investment in the first year.
• The intangible ROI of coaching: no key team member dependency, more time for your loved ones, getting out of the “survival trap,” and falling back in love with your business again
• Our clients’ perspectives on their first few months in our coaching program
• We are different from other programs—here’s how!
• Our results: 94% of our clients achieve the promised results.
• Get creative to pay for coaching!
• Think about payroll and higher-level investments to avoid mis-hiring that can cost you thousands.
• Ways to work with us: group coaching, one-on-one coaching, and courses. We want to help! Book a call with us today!

Resources:

Don’t wait! Download your Strategic Planning Guide and 2025 Tap the Potential Strategic Planner today!

Want to know the best attracting and recruiting strategies for small businesses? We can help! Learn more about our How to Hire the Best course.

Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create buy-in from your team members for your vision is to identify how your vision supports them in achieving their dreams. Enroll today!

Become an employer of choice to attract the A-players you want on your team! We are now enrolling for the How to Hire the Best course. Sign up today!

Sign up for the free A-Player Development Plan/Mini-Course. Track your A-players’ development and retain your A-players!

Ready to take your life back from your business? Want more time for what matters most and more money in your bank account than ever? Book a...

Are you struggling to break free from the survival trap? We want to help you turn things around! Everything depends on your decisions, and you want to make decisions that will move your business forward, but how? Join Tap the Potential’s Lead Strategist, Melissa Kay, and Dr. Sabrina Starling, The Business Psychologist and TEDx speaker, as they cover this topic today. Discover how your clear, compelling vision controls your decisions, and your choices influence the direction of your team and business. There is a better way, and you CAN break free from the survival trap! Join us to learn more!

Profit by Design is a Tap the Potential Production.

Show Highlights:

• A vivid, compelling vision is a MUST to avoid the survival trap.
• Your clear vision is your guiding light.
• Filter ALL decisions through a clear vision of where you want to go.
• Pay attention to all the wins and successes.
• Guard against survival trap responses.
• Your vision excites your team when it excites you!
• Your vision will get you through the dark times.
• Need help creating your vision? Let Melissa help! Book a call today for one-on-one help through our VIP Day experience!

Resources:

Don’t wait! Download your Strategic Planning Guide and 2025 Tap the Potential Strategic Planner today!

Want to know the best attracting and recruiting strategies for small businesses? We can help! Learn more about our How to Hire the Best course.

Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create buy-in from your team members for your vision is to identify how your vision supports them in achieving their dreams. Enroll today!

Become an employer of choice to attract the A-players you want on your team! We are now enrolling for the How to Hire the Best course. Sign up today!

Sign up for the free A-Player Development Plan/Mini-Course. Track your A-players’ development and retain your A-players!

Ready to take your life back from your business? Want more time for what matters most and more money in your bank account than ever? Book a call with us today!

Get your copy of A Guide To Talking To Your Team About Profit!

Master your time and profit! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️.

Learn more about our courses, Coach Approach, and Leadership Bootcamp at www.tapthepotential.com.

Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group

Download Dr. Sabrina’s Introductory Training:

Are you ready to move your business forward? If you’re struggling to find the hours to “get it all done” or unsure where to focus your time and energy, this episode is for YOU! We are diving into proven strategies for carving out time to work ON your business, not just IN it. You’ll learn how much time you should be working and how to create more time to get started. Melissa Kay, the Lead Strategist at Tap the Potential, and Dr. Sabrina Starling, the Business Psychologist and TEDx speaker, cover this topic in today’s conversation. Do you need help moving from burnout to balance? Join us to discover tools for working smarter, not harder!

Profit by Design is a Tap the Potential Production.

Show Highlights:

• “How much time should I be working ON my business?”
• Melissa’s announcement: You CAN take a 4 week vacation®️ one year from now! (Ready to commit? Book a call with us today!)
• Where to start to work ON your business for only 5 hours each week
• The time block to work ON your business is your highest-value activity. (We customize the Tap the Potential Solution to fit your specific needs.)
• “Cleaning up” strategically to create more mental space and ease in your life
• The beauty of the compounding effect of small steps forward
• The ROI in group coaching is priceless. (94% of our clients achieve the promised results: more profit and more free time.)
• We want to help you! Book a call with us today!

Resources:

Don’t wait! Download your Strategic Planning Guide and 2025 Tap the Potential Strategic Planner today!

Want to know the best attracting and recruiting strategies for small businesses? We can help! Learn more about our How to Hire the Best course.

Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create buy-in from your team members for your vision is to identify how your vision supports them in achieving their dreams. Enroll today!

Become an employer of choice to attract the A-players you want on your team! We are now enrolling for the How to Hire the Best course. Sign up today!

Sign up for the free A-Player Development Plan/Mini-Course. Track your A-players’ development and retain your A-players!

Ready to take your life back from your business? Want more time for what matters most and more money in your bank account than ever? Book a call with us today!

Get your copy of A Guide To Talking To Your Team About Profit!

Master your time and profit! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️.

Learn more about our courses, Coach Approach, and Leadership Bootcamp at