エピソード

  • What Unified Platforms Make Possible In Behavioral Health with Tasneem Sanwarwalla, Director, Healthcare Presales at Workday

    What Unified Platforms Make Possible In Behavioral Health with Tasneem Sanwarwalla, Director, Healthcare Presales at Workday
    2026/05/05
    Unified enterprise systems are no longer back-office upgrades in behavioral health. They are essential infrastructure for access, workforce stability, and financial resilience. In this episode, Tasneem Sanwarwalla, Director, Healthcare Presales at Workday, explains why behavioral health organizations need a unified platform that connects HR, finance, and operations in real time. She highlights how fragmented systems contribute to burnout, limit visibility, and force leaders to rely on outdated data for critical decisions. Tasneem shares how modern platforms enable better workforce planning, scenario modeling, and early detection of staff strain while aligning staffing, care delivery, and financial performance. She also discusses how AI can reduce administrative burden by automating repetitive tasks and allowing clinicians and leaders to focus more on people than paperwork. Tune in and learn how unified systems and thoughtfully applied AI can help behavioral health organizations scale access, support staff, and make better decisions. Resources: Connect with and follow Tasneem Sanwarwalla on LinkedIn. Learn more about Workday on LinkedIn and explore their website here.
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    24 分
  • Modernizing Healthcare Payments with Katie Whalen, Head of Strategic Partnerships for Merchant Solutions at Fiserv

    Modernizing Healthcare Payments with Katie Whalen, Head of Strategic Partnerships for Merchant Solutions at Fiserv
    2026/05/05
    Healthcare payments are still far too fragmented, creating friction for both patients and providers at one of the most important moments in the care journey. In this episode, Katie Whalen, Head of Strategic Partnerships for Merchant Solutions at Fiserv, discusses how Clover PracticePay is helping modernize payment workflows for small and mid-sized healthcare providers. She explains why healthcare remains underserved when it comes to efficient payment infrastructure, how disconnected systems create unnecessary back-office work, and why a better payment experience can also improve transparency, cash flow, and patient satisfaction. Katie also shares how Fiserv is bringing lessons from retail, restaurants, and other service industries into healthcare, using connected payment tools, claims reconciliation, and smarter patient-facing technology to reduce friction across the entire process. Tune in and learn how better payment experiences could become a powerful driver of transformation in healthcare! Resources: Connect with and follow Katie Whalen on LinkedIn. Follow Fiserve on LinkedIn and visit their website!
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    13 分
  • How Medtech Startups Can Scale Smarter with Chris Kennedy, Vice President of Partnerships at Prolucid Technologies

    How Medtech Startups Can Scale Smarter with Chris Kennedy, Vice President of Partnerships at Prolucid Technologies
    2026/05/05
    A breakthrough idea isn’t enough in medtech; it takes the right technical partner to navigate software, regulation, and the path to market. In this episode, Chris Kennedy, Vice President of Partnerships at Prolucid Technologies, explains how the company helps medtech innovators transform complex ideas into market-ready products through specialized software engineering. He outlines Prolucid’s work across device software, software-as-a-medical-device, cloud applications, and FDA-regulated development. Chris highlights how they support founders in navigating challenges like design controls, cybersecurity, quality systems, and regulatory readiness. He also shares insights from MedTech Innovator, emphasizing the value of coachability and the growing role of AI as a force multiplier to help small teams scale efficiently. Tune in to learn how medtech companies can build smarter, move faster, and use the right partnerships and tools to scale innovation more effectively. Resources:Connect with and follow Chris Kennedy on LinkedIn.Follow Prolucid Technologies on LinkedIn and explore their website here.
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    7 分
  • From Fragmented Data to a More Connected Healthcare System with Sarah Ahmad, CEO of CAQH

    From Fragmented Data to a More Connected Healthcare System with Sarah Ahmad, CEO of CAQH
    2026/04/30
    Provider data may sit behind the scenes, but when it is fragmented or outdated, it creates friction across the entire healthcare system. In this episode, Sarah Ahmad, CEO of CAQH, shares how three decades of experience across payers, care delivery, data, and innovation prepared her to lead a critical healthcare data infrastructure organization. She explains how CAQH supports healthcare administration through provider and member data, enabling smoother care delivery and more accurate reimbursement. Sarah also discusses CAQH’s transition to a for-profit model owned by 12 health plans, highlighting how it strengthens the mission while enabling growth and innovation. She reflects on how career setbacks shaped her leadership and outlines a vision for giving providers greater control over their data. Tune in to learn how better provider data management can reduce friction, improve efficiency, and help build a more connected healthcare ecosystem. Resources: Connect with and follow Sarah Ahmad on LinkedIn. Follow CAQH on LinkedIn and explore their website here.
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    14 分
  • Designing the AI Native Clinic with Dominik Middelmann, co-founder and CEO of mdhub

    Designing the AI Native Clinic with Dominik Middelmann, co-founder and CEO of mdhub
    2026/04/28
    Getting mental health care is not only about having enough clinicians. It is also about having systems that help people get in the door, get treated, and stay on track without delays. In this episode, Dominik Middelmann, co-founder and CEO of mdhub, discusses how everyday operational issues can slow access to behavioral health care. He explains how missed calls, excessive paperwork, disconnected systems, and billing issues can get in the way of helping people, even when clinics have open appointments. Dominik shares how mdhub was built to bring many of these tasks together into one system, using AI to support scheduling, documentation, and payment workflows. He also explains why trust matters when using AI in mental health care, especially regarding privacy, security, and reliability, and offers practical advice for organizations trying new AI tools. Tune in to learn how better systems and carefully designed AI can make mental health care easier to access and deliver. Resources: Connect with and follow Dominik Middelmann on LinkedIn. Follow mdhub on LinkedIn and explore their website here.
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    15 分
  • Sales Without Salespeople? How the AI Buyer’s Journey Is Changing Everything with Charles Gaudet, CEO of Predictable Profits

    Sales Without Salespeople? How the AI Buyer’s Journey Is Changing Everything with Charles Gaudet, CEO of Predictable Profits
    2026/04/28
    What if the future of sales means customers decide to buy before they ever speak to you? In this episode, Charles Gaudet, CEO of Predictable Profits, discusses how companies can achieve predictable growth rather than chasing unsustainable rapid expansion. He explains how the modern AI-driven buyer’s journey is changing sales, with customers increasingly making decisions before speaking with a salesperson. Charles emphasizes the importance of clearly defining your ideal customer, communicating a unique value proposition, and building systems to create, capture, and nurture demand. He also highlights a growth framework, optimize, systematize, and innovate, and stresses the value of mentors and data-driven decision-making for entrepreneurs. Tune in to learn how businesses can adapt to an AI-driven buyer’s journey and build systems that create predictable, scalable growth! Resources: Connect with and follow Charles Gaudet on LinkedIn and visit his website! Follow Predictable Profits on LinkedIn and discover their website!
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    16 分
  • Putting Power Back in Patients’ Hands With AI Appeals with Zach Veigulis, Co-Founder & Chief AI Officer at Claimable Inc.

    Putting Power Back in Patients’ Hands With AI Appeals with Zach Veigulis, Co-Founder & Chief AI Officer at Claimable Inc.
    2026/04/23
    What if patients could use AI to successfully challenge insurance denials and regain access to the care they need? In this episode, Zach Veigulis, Co-Founder & Chief AI Officer at Claimable Inc., discusses how his company uses AI to help patients appeal denied medical insurance claims and regain access to care. Drawing on his experience as the former chief data scientist at the U.S. Department of Veterans Affairs innovation center, Veigulis explains that while billions of medical claims are processed each year, a significant portion are denied and almost none are appealed. Claimable addresses this gap by enabling patients and healthcare organizations to quickly generate evidence-based appeal letters that incorporate medical history, clinical guidelines, and legal protections, achieving about an 80% success rate in some conditions. By empowering patients to exercise their legal right to appeal and involving employers or regulators when appropriate, the platform aims to reduce care abandonment, improve access to treatment, and alleviate administrative burdens on physicians. Tune in to hear how Claimable is empowering patients, reducing physicians' administrative burden, and helping more people get the treatment they deserve! Resources: Connect with and follow Zach Veigulis on LinkedIn. Follow Claimable on LinkedIn and explore their website!
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    17 分
  • Why Payers And Providers Need A Better Compliance Bridge with Paige Dustmann and Derek Staub

    Why Payers And Providers Need A Better Compliance Bridge with Paige Dustmann and Derek Staub
    2026/04/21
    Compliance works better when documentation supports care in real time instead of becoming a burden after the fact. In this episode, Paige Dustmann and Derek Staub discuss how fraud, waste, and abuse pressures are reshaping behavioral health compliance for providers, payers, and managed care organizations. Paige explains how Monolith Health helps teams capture services, assessments, and treatment planning in real time, reducing paperwork and improving audit readiness. Derek highlights how changing regulations, random audits, and documentation gaps can put even well-intentioned providers at risk, emphasizing the need for stronger systems and clearer communication with MCOs. Together, they explore how better workflows, state-aligned lesson plans, and proactive compliance tools can protect organizations while ensuring clients receive care that meets their real needs. Tune in and learn how better documentation, stronger compliance systems, and clearer payer-provider communication can reduce risk and improve behavioral health care delivery! Resources: Learn more about Monolith Health on their LinkedIn and visit their website here.
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    23 分