“What’s the value-add for each and every interaction?”

According to Daniel, this is a critical question every leader should ask about interactions with customers.

But it doesn’t just apply to customers. Leaders have four critical relationships to manage, and each one has different needs, concerns, and desired outcomes.

Managing these four relationships can make leaders feel stretched in multiple directions at once. As Peter points out, a leader who is focused on addressing the boss’ needs will still feel pulled toward direct reports, peers, and customers.

It is possible to successfully navigate the different needs of each relationship–without being pulled apart in the process!

Tune in to learn:

• What each relationship needs most from a leader
• Why taking the time to address peer needs and peer learning is so critical to collaboration
• The biggest trap you can fall into if you don’t treat each relationship uniquely

Plus, insight into why we don’t remember everything, and memories about epic Koosh Ball battles.

In this episode:

1:29 – Insight of the Week

8:36 – Memory Lane: Koosh Ball Mayhem

11:50 – Topic: Four Critical Relationships Every Leader Needs to Manage

32:40 – Lightning Round

Resources:

Stewart Leadership Insights:

• The Four Critical Relationships All Leaders Must Develop
• 6 Tips for Creating Psychological Safety in the Workplace
• 3 Human Needs to Retain Every Employee
• Six Keys to Successfully Working with Your Boss
• 6 Ways to Become Aware of Your Leadership Blind Spots

Koosh Ball, Wikipedia

Brain Facts, Cleveland Clinic

The Five Dysfunctions of a Team: A Leadership Fable, by Patrick Lencioni

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