In this episode, Kane sits down with Louis, founder of WestOz Trades, one of Perth's leading residential and commercial air conditioning businesses. Kane and Louis have known each other for 17 years, going back to their apprenticeship days, and this one has the easy honesty of two mates who have both been through the wringer building a trades business from scratch.
Louis runs a team of around 22 staff across the office and road, with a reputation built on premium service, nearly 1000 Google reviews, and a loyal property management client base. He and Kane get into the real stuff: how WestOz Trades moved into commercial work, the cert two course debate and what it is doing to the air conditioning industry, CRM and job management software, SOPs and team communication, the Monday morning toolbox talk that keeps the whole team aligned, a detailed walk through of the WestOz Trades sales process including follow up, how to charge a premium rate and actually win the job, Google ads and lead costs, door knocking as an underrated sales tactic, and what they both wish they had known when they started out.
If you run a trades business and want to hear how someone who has been doing it for nine years actually operates day to day, this one is worth your time.
Follow Hypotential:
Website: https://www.hypotential.com/
Instagram: https://www.instagram.com/hypotential_
Facebook: https://www.facebook.com/HypotentialCo
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Instagram: https://www.instagram.com/kanetylersmith_/
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Connect with WestOz Trades:
Website: https://westoztradesairconditioningservices.com.au/
Instagram: https://www.instagram.com/westoztrades/
Facebook: https: https://www.facebook.com/Westoztrades/