• Ep. 11 - Service With A Smile

  • 2024/04/24
  • 再生時間： 22 分
  • ポッドキャスト
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Ep. 11 - Service With A Smile

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  • Summary

    In this episode, I chat with customer experience guru Barbara Khozam. She underlines how top leadership sets the tone for exceptional guest (student) experiences within a school. We talked about the importance of clear customer service processes and the positive outcomes of acknowledging and rewarding team members. Barbara offers insights on handling emotions in high-pressure scenarios and highlights why guest feedback can drive improvement and growth!

    Reach Barbara at: https://barbarakhozam.com/

    Takeaways:

    • - Acknowledging and rewarding team members for their positive contributions is crucial in fostering a welcoming guest experience.

    • - Nonverbal cues and body language significantly influence guest experience.

    • - Leveraging real-time guest feedback technology can enhance the student experience.

    • - Practicing kindness and showing respect are fundamental in shaping a positive student experience.
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あらすじ・解説

Summary

In this episode, I chat with customer experience guru Barbara Khozam. She underlines how top leadership sets the tone for exceptional guest (student) experiences within a school. We talked about the importance of clear customer service processes and the positive outcomes of acknowledging and rewarding team members. Barbara offers insights on handling emotions in high-pressure scenarios and highlights why guest feedback can drive improvement and growth!

Reach Barbara at: https://barbarakhozam.com/

Takeaways:

  • - Acknowledging and rewarding team members for their positive contributions is crucial in fostering a welcoming guest experience.

  • - Nonverbal cues and body language significantly influence guest experience.

  • - Leveraging real-time guest feedback technology can enhance the student experience.

  • - Practicing kindness and showing respect are fundamental in shaping a positive student experience.
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