Summary

In this episode, I chat with customer experience guru Barbara Khozam. She underlines how top leadership sets the tone for exceptional guest (student) experiences within a school. We talked about the importance of clear customer service processes and the positive outcomes of acknowledging and rewarding team members. Barbara offers insights on handling emotions in high-pressure scenarios and highlights why guest feedback can drive improvement and growth!

Reach Barbara at: https://barbarakhozam.com/

Takeaways:

• - Acknowledging and rewarding team members for their positive contributions is crucial in fostering a welcoming guest experience.

• - Nonverbal cues and body language significantly influence guest experience.

• - Leveraging real-time guest feedback technology can enhance the student experience.

• - Practicing kindness and showing respect are fundamental in shaping a positive student experience.

In this episode, Joshua chats with Scott Reitano, Principal of Reitano Design Group, discussing school food service design. Scott shares design basics, stressing how crucial it is to involve a food service design team early on, finding the right balance between front and back of the house design, and the tech influence. He also perfectly underscores why the foodservice space is essential to supporting the mission of education and students' well-being. To learn more about Scott and Reitano Design Group visit reitanodesigngroup.com. Or connect with Scott on Linkedin at linkedin.com/in/scott-reitano-22a1768/.

Takeaways

• Why teaming up with a foodservice design group is a plus for collaborating with general building architects.

• Balancing the design between the front and back of the house ensures practical spaces for food prep and service.

• The foodservice space is essential to supporting the mission of education and students' well-being.

Summary

Part 2 of 3 of our Grow Series is all about growing school food! In this episode, farmer Greg discusses the process of growing fruit trees, focusing on his experiences in Phoenix, Arizona, and Asheville, North Carolina. He emphasizes the importance of selecting the right varieties for each region and the need for ongoing care that’s a lot simpler than most would assume. Greg also points out the genetic diversity of fruit trees and the long-term benefits they provide before sharing resources for learning more. For more info visit https://www.urbanfarm.org.

Takeaways

• Select fruit tree varieties that are suitable for your region.

• Prune fruit trees regularly to maintain their size and shape.

• Water fruit trees appropriately, considering the climate and rainfall in your area.

• Consider the long-term investment and time frame for fruit tree growth and production.