If you’ve ever stumbled through a patient’s question, or worried afterward that you said too much, too little, or the wrong thing... this episode is for you.
In today’s conversation, Dr. Jes shares a proven strategy to answer common (and tricky) patient questions with clarity and confidence, without slipping into lecture mode or sounding like a walking textbook.
You’ll learn:
How to use the “Three-Layer Answer” to meet patients where they are
What to say when someone asks about placebo, dry needling, or rare conditions
And how to redirect the conversation when you don’t have the perfect answer on hand
Plus, Jes shares real scripts she uses in her own clinic for questions like:
“What’s in this formula?”
“Will acupuncture help my [insert rare autoimmune diagnosis]?”
“Is this just a placebo effect?”
→ Download the free worksheet “Common Questions Clarity Guide” to start practicing your own patient-ready responses.

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You can be the best acupuncturist in your city... but if the patient experience isn’t clear, cohesive, and confidence-building, people will still drop off.
In this episode, Dr. Jes breaks down how to design a patient journey that supports retention, referrals, and results. From the first call to the final follow-up, every touchpoint teaches your patients how to trust you—or how to disappear.
You’ll learn:
Why consistency across your booking, treatment, and follow-up process builds credibility
How to identify the “leaks” where patients quietly drop off
And how to make the patient experience feel seamless, not salesy
→ Don’t just hope patients complete their plan. Design the experience that makes it easy. Download the free worksheet “Patient Journey Map for Acupuncturists” to customize your own step-by-step strategy.

Have a question? Want to connect? Follow us on Instagram or add us on Facebook - or email us!

If you’ve ever told yourself, “I’ll catch up on life once the clinic is more stable,” this episode is your wake-up call.
In today’s conversation, Dr. Jes shares the hard-earned lessons from her own burnout story, starting with a corporate job that drained her dry, and how she built a practice with firm time boundaries from day one.
You’ll learn:
How to structure your calendar for treatment time and business time
Why over-accommodating patients backfires in the long run
And how to build in personal time that actually stays personal
Whether you’re brand new or just chronically overextended, this episode will help you reclaim your schedule and your sanity.
→ Want help mapping out your week? Download the free worksheet Time Management Map for Acupuncturists!

Have a question? Want to connect? Follow us on Instagram or add us on Facebook - or email us!