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Every day, someone is trying to influence you—and not always for your benefit. At work, at home, in relationships, and even in everyday encounters with strangers, manipulation is everywhere. It’s in the friendly coworker who makes you feel guilty for saying no, the partner who keeps shifting the rules, the relative who plays the victim to get their way, and the salesperson who creates false urgency to push you into a decision. Most people don’t see it happening until it’s too late. By then, they’ve already given away their time, their trust, their resources—or their power.

Forget the headlines about medical breakthroughs. The real crisis in healthcare hides in plain sight: the pervasive, corrosive power of incivility. Dr. Samuel DeMaria Jr., a leading voice in patient safety, fearlessly exposes how everyday disrespect—from the "hip check" in the OR to the cutting remark in the hallway—fractures teams, cripples communication, and directly threatens those we're sworn to heal. The Invisible Cut is a vital, unforgettable reckoning, demanding we confront this silent danger and build a culture of profound professional respect before it's too late.

Worte sind mehr als Schall – sie tragen Energie. Sie können motivieren, Klarheit schaffen oder blockieren. In diesem Hörbuch erfahren Sie, wie Sprache unser Denken und Fühlen beeinflusst – im Berufsalltag, in Beziehungen und in der Führung.

التواصل: هو ما نفعله نحن البشر. بالطبع لسنا وحدنا؛ فكل كائن حي يرسل رسائل بطريقة أو بأخرى لمساعدته على التكيف مع بيئته أو جذب الآخرين. تنقل الحركات والأصوات والروائح - حتى شكل الزهرة ولونها - معلومات مفيدة للحشرات أو الطيور التي تنجذب إليها.

Building a Strong Team Culture: 10 Essential Management Tips by Liora Quade is a timely and powerful guide for any leader who understands that the foundation of lasting success is not just strategy or productivity—it’s culture. In today's competitive workplace, perks and benefits can no longer compensate for a lack of connection, trust, or psychological safety. Culture is the unseen force that shapes how teams collaborate, innovate, and thrive—or how they fall apart.

Exceed customer expectations, every time.

There’s no shortage of negotiation books that advise you to “get to yes,” urge you to “never split the difference,” and tell you to “ask for more.” But one-size-fits-all tactics don't work in our complex, multifaceted, multicultural world—because they overlook the unpredictable role bias plays in most negotiations. Luckily, the one constant you can count on in every negotiation is yourself...and when you learn to leverage who you are to your advantage, you can win every time.

A page-turning story that helps readers to rethink work, life, and leadership from a relational rather than individualistic perspective, and shows how to open up never-before-seen opportunities in our companies and communities to heal the rifts threatening societies around the world.

In Stakeholder Whispering: Uncover What People Need Before Doing What They Ask, author Bill Shander demonstrates how to get from your stakeholders' "order"—what they're asking for—to what they really need. You'll learn how to uncover the needs and desires of your clients, colleagues, bosses, customers, and other stakeholders based on what they ask for and how they ask for it, and how to deliver products and services that meet those needs.

Never Ask for the Sale goes beyond simple tips, and influences the listener's overall understanding of selling. Sue Heilbronner shares decades of experience, stories, tools, and exercises to coach people to be more successful at achieving their goals by aligning their work with their greatest strengths, and marketing that cohesive story with a winning sales strategy: passionate ambivalence. Heilbronner introduces this concept as the strategic yet honest practice of presenting oneself as selective in the work they take on while enthusiastic about their area of expertise.