Audible会員は対象作品が聴き放題、2か月無料体験キャンペーン中
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The Best Service Is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- ナレーター： Jim Bond
- 再生時間： 10 時間 11 分
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Audible会員プラン 無料体験
The Best Service Is No Service
批評家のレビュー
"This book is compulsory reading for executives, customer service managers, and decision makers." (Bert Quintana, former Vice President, Dell International Services)
あらすじ・解説
Most customer-service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?
In this groundbreaking audiobook, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong - eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand.
The Best Service Is No Service outlines seven principles to deliver the best service - which ultimately leads to "no service":