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Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it - from industrial giants such as Mercedes-Benz and Cummins Engine to Silicon Valley sweethearts such as Apple and Google to digital innovators like Warby Parker and Peloton. 

A brilliantly original and richly illuminating exploration of entanglement, the seemingly telepathic communication between two separated particles - one of the fundamental concepts of quantum physics.

Government, industry, and the medical profession, however, have a mixed record when it comes to framing policies and generating knowledge to address drug use and misuse. In Strange Trips, Lucas Richert investigates the myths, meanings, and boundaries of recreational drugs, palliative care drugs, and pharmaceuticals as well as struggles over product innovation, consumer protection, and freedom of choice in the medical marketplace.  

Henry Lee learnt to ride before he was five, joined Washington's Army at nineteen, and was appointed Captain of the Fifth Troop of Virginia Dragoons at twenty. At twenty-two, Colonel Lee took command of a mixed cavalry and infantry unit known as "Lee's Legion"—the finest offensive team in the Continental Army. Nicknamed "Light-Horse Harry" for his raids on British supply wagons, the young Virginian quickly earned a reputation for horsemanship and distinguished himself as one of the most skilled and courageous cavalry officers of the American Revolution.

Being a parent is probably the most important job many of us will ever have. In this book, clinical psychologist Dr. Edward Christophersen and his colleague, child psychologist Dr. Susan Mortweet, show parents how to raise their child to become the adult we'd all like to be—one who is happy and compassionate, confident but not aggressive, and able to make and keep friends.

50 Great Myths of Popular Psychology uses popular myths as a vehicle for helping students and laypersons to distinguish science from pseudoscience. It also explores topics that listeners will relate to, but often misunderstand, such as "opposites attract", "people use only 10% of their brains", and "handwriting reveals your personality", and provides a "mythbusting kit" for evaluating folk psychology claims in everyday life.

The finance sector of Western economies is too large and attracts too many of the smartest college graduates. Financialization over the past three decades has created a structure that lacks resilience and supports absurd volumes of trading. The finance sector devotes too little attention to the search for new investment opportunities and the stewardship of existing ones, and far too much to secondary-market dealing in existing assets. Regulation has contributed more to the problems than the solutions.

In a book that took eight years to research and write, leading Bible scholar Bart D. Ehrman explores how an apocalyptic prophet from the backwaters of rural Galilee crucified for crimes against the state came to be thought of as equal with the one God Almighty Creator of all things. Ehrman sketches Jesus's transformation from a human prophet to the Son of God exalted to divine status at his resurrection. Only when some of Jesus's followers had visions of him after his death - alive again - did anyone come to think that he, the prophet from Galilee, had become God.

Author of the New York Times best seller The Beginning of Infinity, David Deutsch, explores the four most fundamental strands of human knowledge: quantum physics, and the theories of knowledge, computation, and evolution - and their unexpected connections. Taken together, these four strands reveal a deeply integrated, rational, and optimistic worldview. It describes a unified fabric of reality that is objective and comprehensible, in which human action and thought are central.

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score.

Decades of research demonstrate how important the relationships with peers and professors are for students academically, personally, and professionally. Yet many students lack the strategies to develop educationally purposeful relationships in college. Connections Are Everything shows students the simple steps they can take to make their own college experience meaningful and transformational.

An homage to society's innovators and maintainers, Wicked Problems offers a refreshing vision for listeners of all backgrounds to build a better future and demonstrates how engineering is a cultural choice-one that requires us to restlessly find ways to transform society, but perhaps more critically, to care for the creations that already exist.

The literature of ideas. When author Pamela Sargent used those words to describe science fiction in 1975, the genre had exploded into the literary mainstream. As a literature of ideas, science fiction has proven to be a powerful metaphor for the world around us, offering a rich tapestry of imagination through which to explore how we lead, how we think, and how we interact. To Boldly Go assembles more than 30 writers from around the world to help us better understand ourselves through the lens of science fiction.

Coinage - it is one of the most successful and consistent technologies ever invented. Nothing else we still use in everyday life has a history quite like it. Look around at all the things that would bewilder a Greek, Roman, or Renaissance ancestor; then, dig into your purse or pocket for that one artifact that they would immediately recognize. Historian Frank L. Holt takes us on a journey through the history of numismatics, the study of coins - one of the oldest and most important contributions to the arts and humanities. 

 Battleship Commander explores Lee's life from boyhood in Kentucky through his eventual service as commander of the fast battleships from 1942 to 1945. Said to be down to earth, modest, forgiving, friendly, and with a wry sense of humor, Lee eschewed the media and, to the extent possible, left administrative details to others.

The last installment of the War in the Far East trilogy, Asian Armageddon 1944-1945, continues and completes the narrative of the first two volumes, describing how a US-led coalition of nations battled Japan into submission through a series of cataclysmic encounters. Leyte Gulf, the biggest naval battle ever, was testimony to the paramount importance of controlling the ocean, as was the fact that the US Navy carried out the only successful submarine campaign in history, reducing Japan's military and merchant navies to shadows of the former selves.

In early 1942, the Imperial Japanese Army and Navy were advancing on all fronts, humiliating Allied forces throughout the Pacific. In a matter of months, Japan had conquered an area larger than Hitler's empire at its apex. Hawaiians and Australians feared a future under Hirohito. The fate of half of mankind was hanging in the balance.

Sometime between 1610 and 1611, William Shakespeare wrote The Tempest. The idea for the play came from the real-life shipwreck in 1609 of the Sea Venture, which was caught in a hurricane and grounded on the coast of Bermuda during a voyage to resupply England's troubled colony at Jamestown, in present-day Virginia. A lesser known passenger was Stephen Hopkins. During the 10 months the Sea Venture passengers were marooned on Bermuda, Hopkins was charged with trying to incite a mutiny and condemned to die, only to have his sentence commuted moments before it was to be carried out.

 Business Valuation for Dummies is filled with expert guidance that business owners, managers at all levels, investors, and students can use when determining the value of a business. It contains a solid framework for valuation, including advice on analyzing historical performance, evaluating assets and income value, understanding a company's financial statements, estimating the cost of capital, business valuation models, and how to apply those models to different types of businesses. 

Too many investment advisors have taken the path of least resistance, not aware of the risk in systematically withdrawing from what, at times, will be a declining portfolio. Investors seeking to accumulate money for their future needs and investors needing to withdraw money now for a present need both have one thing in common: dividend growth investing represents a powerful weapon in the achievement of their objectives.