検索キーワード： カスタマーサービス

Can a company be cool, socially responsible and still make money? Welcome to the Looptail. This is the extraordinary true story of Bruce Poon Tip and how he honed his entrepreneurial instincts to create G Adventures, the world’s most successful adventure travel company. Based in Canada, G...

The former director of communications at Harley-Davidson and one of the most sought-after speakers in the world reveals his exhilarating, innovative approach to creating customer loyalty and marketplace dominance. Ken Schmidt is a wanted man. His role in transforming Harley-Davidson Motor...

Close more deals and master trust-based B2B sales without relying on manipulative scripts or high-pressure tactics. Whether you are navigating a career slump or listening during your morning commute, this actionable business guide injects immediate confidence into your pitch. Stop pushing buyers...

Slash administrative hours and scale your wealth management practice safely using proven artificial intelligence tools. Whether commuting to the office or preparing for a big discovery meeting, this actionable audio guide delivers the exact frameworks needed to modernize your firm. Feeling...

Escape the discount trap and scale your business by attracting high-net-worth clients who demand premium expertise. Perfect for your morning commute, this strategic audio guide empowers frustrated entrepreneurs to confidently command higher fees and reclaim their time. Shift your mindset from...

Transform chaotic customer interactions into a predictable growth engine with this definitive business leadership guide. Perfect for your morning commute, this pragmatic blueprint equips frustrated executives to finally replace empty marketing slogans with disciplined, measurable execution...

What if you never had to ask for a referral again? Most small businesses struggle with how to best attract clients and customers. But what if, instead of asking for referrals, your clients naturally introduced you to the people they care most about? The most successful entrepreneurs don’t chase referrals. They create referable experiences that make people feel confident, valued, and eager to spread the word. Author Dave Van Buskirk has personally experienced the way a memorable customer experience fosters trust that produces continuous referrals and long-lasting relationships.

Stop chasing scattered digital marketing trends and start scaling your e-commerce store with a focused growth strategy. Whether you are a solo founder launching a side hustle or an overwhelmed business owner seeking clarity, this practical roadmap cuts through the noise. Perfect for learning on...

Master the art of conversion rate optimization to turn casual website visitors into fiercely loyal e-commerce customers. If you are a digital entrepreneur exhausted by scattered marketing tactics that fail to scale, this practical audio guide delivers a clear, structured path to sustainable...

Stop chasing vanity metrics and transform your e-commerce store into a predictable, highly profitable revenue engine. Whether you are an ambitious entrepreneur scaling a startup or a business owner fighting stagnant online sales, this actionable roadmap replaces trendy marketing hacks with...

Transform unpredictable storefronts into profitable ecommerce machines by mastering traffic, conversion, and retention. Perfect for your daily commute, this highly focused operating manual empowers founders to stop chasing fleeting tactics and build a durable growth engine. Get ready to trade...

Close high-stakes B2B sales and protect your pricing margins without resorting to aggressive, manipulative tactics. Whether you are commuting to a make-or-break pitch or navigating complex procurement games, this empowering audio experience provides the calm authority needed to transform...

Turn chaotic workflows into seamless customer experiences with pragmatic service management tactics that actually work. Perfect for your morning commute, this actionable guide bridges the gap between high-level business strategy and the daily realities of operational leadership. Stop relying on...

In Follow-Up Freak, entrepreneur and executive strategist Todd Mezrah shares the follow-up system that’s helped him close billion-dollar deals, build enduring client relationships, and become a trusted name in executive consulting. This isn’t about pinging people with polite check-ins. This is FUFing—Todd’s bold, battle-tested approach to owning the follow-up process and outworking everyone else. Whether you're in sales, consulting, leadership, or service, this book gives you the mindset and tools to drive momentum, build trust, and outlast your competition.

The High-Net-Worth Advisor: Turning Client Relationships into Reliable Revenue is a behavioral operating system for attorneys, CPAs, wealth managers, and consultants who want to build practices around clients with $5 million or more in investable assets and business owners generating $10 million...

In today’s fast-paced world, real listening is rare—but it can change everything. Whether you want to communicate better at work, strengthen relationships, reduce conflict, or be more present, active listening is one of the most valuable skills you can build. Do you catch yourself planning your reply instead of listening? Miss key details? Interrupt without meaning to? Hear the words but miss the emotion?

How do some brands attract word-of-mouth buzz and radical devotion around products as everyday as car insurance, b2b software, and underwear? They embody the most powerful marketing force in the world: die-hard fans. In the second edition of this essential book, leading business growth strategist David Meerman Scott and fandom expert Reiko Scott explore the neuroscience of fandom and interview young entrepreneurs, veteran business owners, startup founders, nonprofits, and companies big and small to pinpoint which practices separate organizations that flourish from those stuck in stagnation.

The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.

Brad Englert has written Spheres of Influence: How to Create and Nurture Authentic Business Relationships to help emerging leaders develop and perfect what he calls the “critical hard skill” of building effective and enduring business relationships.

What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.