検索キーワード： 紛争解決・調停

理不尽な同僚からの仕事の押し付けを鮮やかにかわし、角を立てずに自分の時間とメンタルを守るための、実践的なビジネス・コミュニケーション術を解き明かします。満員電車に揺られながら「なぜ私ばかりが？」と溜...

Spanning world civilizations, synthesizing dozens of political, philosophical, and religious texts and thousands of years of violent conflict, The 33 Strategies of War is a comprehensive guide to the subtle social games of everyday life, informed by the most ingenious and effective military principles in war. Structured in Greene's trademark style, The 33 Strategies of War is the I Ching of conflict, the contemporary companion to Sun Tzu's The Art of War.

With almost 3 million copies sold worldwide, this new edition of an enduring classic is the definitive guide to dramatically improve leadership effectiveness, transform personal and professional relationships, and unleash organizational results. Significantly revised throughout, this edition includes updated stories, brand new content, and a practical group discussion guide.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Our words have the power to create profound healing or incredible suffering. Yet even with the best intentions, it is often difficult to express ourselves in ways that build harmony and trust. Speaking Peace presents a seminal four-part model you can use immediately to connect to the spirit of...

The modern working world doesn't leave much time for reflection. Leaders in particular are encouraged to speed ahead, make quick decisions, and seek swift solutions to any problem that may arise. However, the full-speed-ahead approach can backfire. By taking time to pause and reflect, it's possible to notice new pathways and develop innovative solutions that allow for impactful results. Executive coach Janet M. Harvey has worked with leaders and teams around the world to explore the common tensions that arise in the workplace.

The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.

In this new edition, updates have been made to 30 percent of the audiobook that delves into the fresh challenges inherent in today's workplace, including new stories and case examples, as well as an entire additional chapter with a focus on humble inquiry in the context of remote and hybrid work.

Leadership isn't what you thought it would be. It's not the title or the corner office. It's the weight of responsibility when the stakes are high, the information is incomplete, and every decision carries consequences you can't fully control.

Family Business Management provides an accessible overview of the core aspects of family business, with an international, practice-based perspective. Structured in four parts, the book covers key topics such as family firm goals, conflict management, human resources, strategy, financial management, family and business governance, and succession planning. A wide variety of cases and examples are used throughout the book to highlight cultural and institutional differences between family businesses in contrasting contexts.

Marcus Aurelius's timeless insights into human behaviour show that 2000 years on, not much has changed in the workplace and we could all do well if we focus on what we can control and worry less about things we can't. As head of the Roman empire, he encountered his fair share of difficult people, frustrating situations and political infighting. In Meditations, Marcus Aurelius encouraged us to accept other people's inevitable shortcomings, make the most of our short life, resist the temptations of fame and flattery and, when things get too much, take a cosmic perspective of our existence.

Kissinger's six leaders are Konrad Adenauer, Charles de Gaulle, Richard Nixon, Anwar Sadat, Lee Kuan Yew and Margaret Thatcher. All of them were formed in a period when established institutions collapsed all over Europe, colonial structures gave way to independent states in Asia and Africa, and a new international order had to be created from the vestiges of the old. 

Making progress on complex, problematic situations requires a new approach to working together: transformative facilitation, a structured and creative process for removing the obstacles to fluid forward movement. This book is for anyone who helps people work together to transform their situation, be it a professional facilitator, manager, consultant, coach, chairperson, organizer, mediator, stakeholder, or friend. It offers a broad and bold vision of the contribution that facilitation can make to helping people collaborate to make progress.  

Confront what no one dares to say, but everyone feels Enterprise families rarely fall apart because of bad strategy or poor governance. What truly gets in the way are the things left unspoken: quiet resentments, competing values, and emotional undercurrents that influence decisions and...

Are you seeking clarity and empowerment when it comes to workplace rights and legal recourse? Being wrongfully treated at work is extraordinarily painful and figuring how to respond is confusing. And that before we get into the work of employment law. Employees who are fired, or are afraid that they might be, need help. That's what this audiobook is for, to give people a plain English understanding of the legal tools that they can use to get control of their career.

The Outward Mindset presents compelling true stories to illustrate the gaps that individuals and organizations typically experience between their actual inward mindsets and their needed outward mindsets. And it provides simple yet profound guidance and tools to help bridge this mindset gap.

当平级同事再次以“顺手帮忙”为由将本职工作甩锅给你时，如何在不撕破脸的前提下精准设定职场边界，是每个深受内耗折磨的职场人亟需掌握的沟通生存术。每天面对模糊不清的任务指派和无止境地替人收烂摊子，你的时...

Pokonaj bierny opór w zespole i zbuduj skuteczne przywództwo oparte na psychologii, kończąc z toksycznym obwinianiem. Kiedy poranne dojazdy do biura wywołują w tobie napięcie z powodu narastających konfliktów, ten praktyczny materiał oferuje spokojną, rzeczową przestrzeń do...

Gestisci il conflitto con comunicazione assertiva e fai valere le idee senza mai danneggiare la tua crescita lavorativa. Mentre affronti il traffico con l'ansia della riunione mattutina, preparati a cambiare le regole. Rompere il silenzio non significa diventare il piantagrane dell'ufficio, ma...

Neutralizza lo stress da lavoro e domina la gestione dei conflitti ponendo confini saldi con i colleghi tossici. Se il tragitto quotidiano verso l'ufficio genera ansia a causa di dinamiche relazionali logoranti, ti servono strumenti pragmatici per riprendere immediatamente il controllo emotivo...