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Family Business Management provides an accessible overview of the core aspects of family business, with an international, practice-based perspective. Structured in four parts, the book covers key topics such as family firm goals, conflict management, human resources, strategy, financial management, family and business governance, and succession planning. A wide variety of cases and examples are used throughout the book to highlight cultural and institutional differences between family businesses in contrasting contexts.

Who’s Renting Who? isn’t a book about real estate. It’s a book about leverage, responsibility, and the moment reality replaces assumptions. Every agreement, whether it’s a lease, a job, a relationship, or an unspoken expectation, answers one quiet question: Who actually holds the power here? Through direct observation, lived experience, and plain-spoken reflection, Lucas Warren Howard explores what happens when accountability is ignored, expectations are never clarified, and people confuse intention with structure.

Arrêtez de vouloir contrôler l’incontrôlable, laissez donc faire ! Deux mots simples vont changer votre vie ! Vous avez du mal à atteindre vos objectifs ou à être plus heureux ? Le problème ne vient pas de vous. Le problème, c’est le pouvoir que vous donnez aux autres. Dans ce livre, vous apprendrez comment deux mots – Let Them (laissez-les) – peuvent vous délivrer de l’opinion et du jugement d’autrui. Vous serez alors libéré du besoin épuisant de vouloir tout contrôler autour de vous.

In this new edition, updates have been made to 30 percent of the audiobook that delves into the fresh challenges inherent in today's workplace, including new stories and case examples, as well as an entire additional chapter with a focus on humble inquiry in the context of remote and hybrid work.

Customer service is no longer just about responding quickly. It's about responding clearly, professionally, and in a way that builds trust—especially when customers are frustrated, confused, or ready to leave. Most beginners struggle because they don't have a system. They react instead of respond, rely on generic scripts, and often make situations worse without realizing it.

Most career advice assumes one thing: That success belongs to the loudest people in the room. Speak more. Network more. Promote yourself more. But for millions of professionals, this advice feels unnatural, and exhausting.

Are you seeking clarity and empowerment when it comes to workplace rights and legal recourse? Being wrongfully treated at work is extraordinarily painful and figuring how to respond is confusing. And that before we get into the work of employment law. Employees who are fired, or are afraid that they might be, need help. That's what this audiobook is for, to give people a plain English understanding of the legal tools that they can use to get control of their career.

The Necessary Goodbye is a practical, eye-opening guide to one of leadership’s most misunderstood and avoided responsibilities: firing someone.

Making progress on complex, problematic situations requires a new approach to working together: transformative facilitation, a structured and creative process for removing the obstacles to fluid forward movement. This book is for anyone who helps people work together to transform their situation, be it a professional facilitator, manager, consultant, coach, chairperson, organizer, mediator, stakeholder, or friend. It offers a broad and bold vision of the contribution that facilitation can make to helping people collaborate to make progress.

Are your employees acting like termites chewing through your business? Do clients drain your energy, or suppliers leave you wondering what planet they’re on? Running a service-based business shouldn’t feel like a full-time pest control operation, but too often, it does. Author and entrepreneur Tim Whitt has spent 45 years in the pest control industry—30 in corporate leadership and 15 building his own thriving company, Pied Piper Pest & Lawn. Based in Oklahoma, Tim has seen it all. From technician to owner, he’s learned how both pests and people behave…

How much of our time is spent trying to figure out what everyone else is thinking or dealing with the negative thoughts we have about ourselves? How many stories do we write in our own heads to fill in the gaps? Joe, our main character, is an executive for a software company who’s just like the rest of us. He makes his way through life convincing himself that his stories are true... that is until he meets with his daughter and learns about her favorite Journalism class.

The author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time. Conflict is increasing everywhere, threatening everything...

You don't have to get beaten up to get beaten down. Andrew Regal spent decades working his way up in the high-stakes landscape of television news. He was often deflated, downtrodden, and defeated during the time of his most acute workplace trauma, which left him anxiety-ridden, alone, ashamed, sleepless, and contemplating suicide. Despite this, readers will find Regal humorous, sympathetic, resilient, and relatable. He is uniquely qualified to aid those who, like him, have suffered while trying to be the best possible employees.

"Verbal Martial Arts, Social Concentric Circles, and Non-Reaction" is a practical guide to thriving in a world where words are weapons and every conversation can become a status battle. It argues that verbal conflict is unavoidable and uniquely dangerous because it unfolds in real time, with no edit button.

Two former Walt Disney Imagineering leaders take on a major gap in team leadership: the lack of a reliable method for collaboration that consistently drives success, innovation, and problem-solving. At Disney, Tricia Cerrone and Edward J. Van Luinen were tasked with co-leading a global...

Actions can only speak louder than words when their intentions are clear. Are you tired of fighting? Feel like your actions and intentions keep getting lost in translation? Frustrated with feeling misunderstood and perpetually caught in a vicious cycle of miscommunication? Psychotherapist Dr. Patricia Timerman Barbosa da Silva, who was also tired of the cycle, developed the IAP Model—Intention, Action, Perception—which she calls the “Google Translate” of communication.

In this timeless classic, Florence Scovel Shinn explains how your beliefs, expectations, and words quietly influence the opportunities and outcomes in your life. At its core, this book reveals a simple truth: what you consistently expect, speak, and believe tends to shape what you experience. While many people notice these patterns, few fully understand why they happen or how to work with them intentionally.

Most investors chase headlines, trends, and short-term gains. Strategic investors build wealth by understanding the economic forces that actually drive long-term success. The Strategic Investor shows you how to think like a business economist instead of a market gambler. Rather than reacting to price swings and financial noise, this book teaches you how to evaluate real businesses, identify durable competitive advantages, understand incentives, recognize market cycles, and position your portfolio for steady compounding over time.

101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Summary: Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a...

For ages, philosophers, self-help gurus, religious teachers, and artists have been discussing the power of affirmations. René Descartes said, “I think, therefore I Am”. Moses in answering the Pharaoh’s question as to who sent him said, “I Am”. Even the rap artist Eminem said, “I Am whatever you say I Am, if I wasn’t why would I say I Am.” The question then looms, if positive affirmations work so well, then why isn’t everyone using them to excel in their lives? The simple answer is, that they don’t feel like their affirmations work.