検索キーワード： 紛争解決・調停

プレッシャーに押しつぶされそうなビジネスの現場や日常の対立において、感情に振り回されることなく自分の利益を静かに守り抜く実践的な交渉術を手に入れませんか。相手を論破して勝ち負けを競うのではなく、お互...

職場の摩擦や家庭での対立に直面したとき、相手を操らずに自然な影響力を発揮し、見えない心理の働きを味方につけるための実践的なコミュニケーション戦略。毎日の通勤時間や一人静かに過ごす夜のひとときに耳を傾...

The author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time. Conflict is increasing everywhere, threatening everything...

You know the feeling. You're in a conversation at work. Someone questions you, interrupts you, or pushes too far. And suddenly, your mind goes blank. Later, you replay everything. You think of what you should have said. But in the moment, you freeze. This book changes that.

Kissinger's six leaders are Konrad Adenauer, Charles de Gaulle, Richard Nixon, Anwar Sadat, Lee Kuan Yew and Margaret Thatcher. All of them were formed in a period when established institutions collapsed all over Europe, colonial structures gave way to independent states in Asia and Africa, and a new international order had to be created from the vestiges of the old. 

Making progress on complex, problematic situations requires a new approach to working together: transformative facilitation, a structured and creative process for removing the obstacles to fluid forward movement. This book is for anyone who helps people work together to transform their situation, be it a professional facilitator, manager, consultant, coach, chairperson, organizer, mediator, stakeholder, or friend. It offers a broad and bold vision of the contribution that facilitation can make to helping people collaborate to make progress.  

For the first time ever, twenty-four original recordings of Dr. Martin Luther King, Jr., from his iconic "I Have A Dream" speech to his stirring sermon "A Knock At Midnight," are collected together in this treasured box set. His landmark speeches that echoed around the world and the more...

Markets are louder now. Customers compare everything. Competitors copy faster. New tools lower the cost of entry. A small team with a sharp idea can take share from a large company with a long history. Even in stable industries, stability is often an illusion created by old habits and slow...

We're trying to get something done that really matters to us. To do this we need to work with others. But these others include people we don't agree with or like or trust, so working with them seems impossible - like collaborating with the enemy. What can we do?

Negotiation expert Kwame Christian's motto is: "The best things in life are on the other side of difficult conversations." If we want a more equitable workplace, and a more equitable world, we have to talk to each other about race. But, for so many of us, that's easier said than done.

Every manager eventually encounters someone whose behavior is affecting the work, the team, or both.The challenge is knowing what to do next.Should you coach? Set a boundary? Ask more questions? Change the conditions around the person? Start formal performance management? Or recognize that the...

The Difficult Conversation Handbook is a practical guide to preparing for, conducting, and closing the conversations people most often avoid. It is not about becoming more aggressive, winning every argument, or manipulating the other person. It is about becoming capable of handling difficult conversations with clarity, composure, and purpose.

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

Arrêtez de vouloir contrôler l’incontrôlable, laissez donc faire ! Deux mots simples vont changer votre vie ! Vous avez du mal à atteindre vos objectifs ou à être plus heureux ? Le problème ne vient pas de vous. Le problème, c’est le pouvoir que vous donnez aux autres. Dans ce livre, vous apprendrez comment deux mots – Let Them (laissez-les) – peuvent vous délivrer de l’opinion et du jugement d’autrui. Vous serez alors libéré du besoin épuisant de vouloir tout contrôler autour de vous.

101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of...

Family Business Management provides an accessible overview of the core aspects of family business, with an international, practice-based perspective. Structured in four parts, the book covers key topics such as family firm goals, conflict management, human resources, strategy, financial management, family and business governance, and succession planning. A wide variety of cases and examples are used throughout the book to highlight cultural and institutional differences between family businesses in contrasting contexts.

Become a better crisis leader while equipping yourself with the tools for every day transformative leadership Today, in an instant, leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness...

An engaging tour through pivotal moments in history, business, and culture that teach us that the best strategy is often doing nothing Are you tired of being told you should act fast, do more, and constantly improve every aspect of your life? Good news: History advises otherwise—in fact, it...

Ask a capable professional why a deal stalled, a partnership drifted, or a team kept working hard and kept falling short, and you'll hear about timing, resources, the wrong people in the room. Ask them what was actually agreed to, and you get a pause. That pause is the reason this book exists. Underneath nearly every conversation runs a second layer — the exchange that actually produces the outcome. Most professionals have never been taught to see it. They've been taught expertise instead: more credentials, deeper knowledge, sharper skills. Expertise earns you the room.

Zbuduj zdrowe granice i opanuj sztukę codziennych negocjacji, aby skutecznie chronić swoje interesy bez poczucia winy. Niezależnie od tego, czy ustalasz podział obowiązków z partnerem, czy omawiasz warunki z wymagającym szefem, ta wspierająca i praktyczna podróż wyposaży cię w...