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We talk with Tristan Rowland about leading vendors through a cooling Brisbane market with facts, neutral data, and a clear plan. We unpack how confidence, transparency, and the right words protect relationships while still driving price and action.
• rebranding to Bright Estate Agents and differentiating in a race to low fees
• using evidence to move vendors from opinion to decisions
• handling buyer objections by testing logic and motivation
• focusing on perspiration, professionalism, promotion before defaulting to price cuts
• using realestate.com.au views plus saves and shares to explain engagement
• setting an immediate action plan for every vendor meeting
• adding neutral market context with consumer confidence and forecasting reports
• explaining why strong fees and vendor standards improve outcomes
• staying durable under pressure and using “we, us, our” language

Hosted by Lee Woodward Training Systems

Brought to you by The Agency Portal

🎓 The Complete Salesperson Course – Australia’s premier real estate training, delivered nationally throughout the year. Build the skills, systems, and mindset to perform at the highest level. Learn more →

📚 The Super Coaching Program – An exclusive membership providing ongoing coaching, resources, and strategies to support sustained growth in real estate. Join today →

Discover more:

• Next Events
• Lee's New Book – Claiming Doors
• Explore Lee Woodward Short Courses
• The Top 100 Business Stories & Life Lessons Of Charles Tarbey

Send a message directly to Lee ( Include your details )

Most real estate agents don’t have a lead problem. They have a silence problem. The gap between “not ready yet” and “ready to list” is where relationships leak, competitors sneak in, and great databases quietly underperform.

We sit down with Lucia Hatten from WeCall For You to unpack how consistent, Australian-based “on behalf” phone calls keep homeowners warm without sounding salesy. We get specific about what to call and when: just-listed, just-sold updates, pre-market hype, off-market results, Christmas and anniversary check-ins, past-appraisal follow-up, and those simple market-report touchpoints that build trust over the years. Lucia shares how her team onboards to match an agent’s voice, how they clean and confirm CRM details, and why a normal conversational tone beats a scripted prospecting performance.

We also role-play a real “hot result” call so you can hear the language that turns a nearby record sale into an appraisal booking. Then we go behind the scenes on call volumes, three-hour calling blocks, and how cold data can be warmed into genuine relationships over time. If you care about real estate lead nurturing, database management, and building future listings in Australia, you’ll walk away with a clearer process and sharper expectations.

Subscribe for more practical selling habits, share this with an agent who needs better follow-up, and leave a review with your biggest database challenge so we can tackle it next.

wecall4u.com.au

Hosted by Lee Woodward Training Systems

Brought to you by The Agency Portal

🎓 The Complete Salesperson Course – Australia’s premier real estate training, delivered nationally throughout the year. Build the skills, systems, and mindset to perform at the highest level. Learn more →

📚 The Super Coaching Program – An exclusive membership providing ongoing coaching, resources, and strategies to support sustained growth in real estate. Join today →

Discover more:

• Next Events
• Lee's New Book – Claiming Doors
• Explore Lee Woodward Short Courses
• The Top 100 Business Stories & Life Lessons Of Charles Tarbey

Send a message directly to Lee ( Include your details )

The market cools, and long days on market expose the real reason many listings stall: weak vendor communication and unstructured vendor reviews. We share a practical system to lead sellers with facts, authority, and a clear Plan B so more listings move from listed to sold.
• vendor reviews starting at the appraisal by locking in motivation, timing and consequences
• running an early review meeting focused on feedback and buyer response rather than price
• shifting language from “I think” to “my advice is” to build authority
• treating vendor reviews as structured presentations with stats and evidence
• simplifying competition into a tight comparable set, sellers can understand
• explaining buyer decision order and the 0–4 week urgency window
• using a Plan B to adjust campaign settings and put choices back to the seller
• documenting meetings with visuals, written summaries and buyer feedback
• using “10 seconds of courage” to deliver hard truths and then stay silent

Real Mentor

Hosted by Lee Woodward Training Systems

Brought to you by The Agency Portal

🎓 The Complete Salesperson Course – Australia’s premier real estate training, delivered nationally throughout the year. Build the skills, systems, and mindset to perform at the highest level. Learn more →

📚 The Super Coaching Program – An exclusive membership providing ongoing coaching, resources, and strategies to support sustained growth in real estate. Join today →

Discover more:

• Next Events
• Lee's New Book – Claiming Doors
• Explore Lee Woodward Short Courses
• The Top 100 Business Stories & Life Lessons Of Charles Tarbey

Send a message directly to Lee ( Include your details )

We test-drive a 24/7 AI receptionist that answers calls, handles common questions, and sends us a recording and transcript so we can call back with context. John Walker explains how he built “Emma”, where AI answering works brilliantly for Australian small businesses, and where the limits still matter.

• Why we started using an AI answering service instead of voicemail
• how onboarding works and what information Emma needs
• hearing a live call demo covering pricing and course dates
• why it’s better to disclose that the assistant is AI
• what Emma cannot do yet and why honest limits matter
• filtering spam and prioritising the calls worth returning
• property management and real estate use cases after hours
• add-ons including smart call transfer and SMS links
• pricing, free trial details, and what’s coming next for voice AI

If anyone wants to have a conversation with Emma, the number is 02 9000 1625. https://aiansweringservice.io/

Hosted by Lee Woodward Training Systems

Brought to you by The Agency Portal

🎓 The Complete Salesperson Course – Australia’s premier real estate training, delivered nationally throughout the year. Build the skills, systems, and mindset to perform at the highest level. Learn more →

📚 The Super Coaching Program – An exclusive membership providing ongoing coaching, resources, and strategies to support sustained growth in real estate. Join today →

Discover more:

• Next Events
• Lee's New Book – Claiming Doors
• Explore Lee Woodward Short Courses
• The Top 100 Business Stories & Life Lessons Of Charles Tarbey

Send a message directly to Lee ( Include your details )

We unpack how a specialised three-person real estate unit creates momentum through clear roles, protected prospecting time, and buyer care that turns into listings. James Williams explains why most agents already know what to do, but still stall without discipline, practice, and trained words that make clients feel safe saying yes.
• moving from reception to a leveraged team role through energy and initiative
• why the effective business unit model works when roles stay tight
• building a weekly structure around morning outbound calls and afternoon appointments
• the real bottleneck in real estate sales being listing acquisition
• getting comfortable doing the boring work that produces the wins
• using scripts and dialogues to negotiate with clarity and confidence
• practising words through role play, voice memos, and simple rehearsal habits
• reframing closing as opening a relationship and a new chapter
• handling fear of rejection with belief and exposure outside the comfort zone
JamesWilliams.coach, C-O-A-C-H. I look forward to seeing you at the Hunter Valley Complete Salesperson course.

Hosted by Lee Woodward Training Systems

Brought to you by The Agency Portal

🎓 The Complete Salesperson Course – Australia’s premier real estate training, delivered nationally throughout the year. Build the skills, systems, and mindset to perform at the highest level. Learn more →

📚 The Super Coaching Program – An exclusive membership providing ongoing coaching, resources, and strategies to support sustained growth in real estate. Join today →

Discover more:

• Next Events
• Lee's New Book – Claiming Doors
• Explore Lee Woodward Short Courses
• The Top 100 Business Stories & Life Lessons Of Charles Tarbey

Send a message directly to Lee ( Include your details )

We sit down with Sunshine Coast agent Madeline Fabian to unpack how top-tier service, calm confidence, and real buyer care can build a reputation that brings the business to you. From hairdressing to sales, she shares the habits that helped her own a niche market in Sunshine Cove and keep momentum as a solo agent.
• moving from hairdresser to reception, admin, then sales through learning the whole backend
• using psychology and customer service to create trust fast
• learning from a gentle mentor that courtesy beats ego
• becoming a chameleon by matching communication style to each client
• selling Sunshine Cove by leading with lifestyle, waterways, and community
• lead generation through buyer management and referrals in a tight-knit area
• running a VIP buyer database before going live for offers and market feedback
• staying consistent as a solo agent with drops, calls, and market reports
• setting activity targets and measuring progress over six to 12 months
• improving efficiency and accountability with new CRM and data tools

Hosted by Lee Woodward Training Systems

Brought to you by The Agency Portal

🎓 The Complete Salesperson Course – Australia’s premier real estate training, delivered nationally throughout the year. Build the skills, systems, and mindset to perform at the highest level. Learn more →

📚 The Super Coaching Program – An exclusive membership providing ongoing coaching, resources, and strategies to support sustained growth in real estate. Join today →

Discover more:

• Next Events
• Lee's New Book – Claiming Doors
• Explore Lee Woodward Short Courses
• The Top 100 Business Stories & Life Lessons Of Charles Tarbey

Send a message directly to Lee ( Include your details )

We talk with Caleb Venneri about why words, tone, and tempo create trust in real estate, and how agents can sharpen their delivery faster than traditional roleplay allows. Caleb shares how he and his brother built an Australian AI roleplay simulator to help teams practise objections on demand and get measurable feedback.
• using simple, clear language to help clients understand and trust you
• learning words through mentorship, repetition, and deliberate reps
• why roleplay often fails: awkwardness, time pressure, inconsistent feedback
• treating real estate like sport: training for performance, not highlights
• how Rollio simulates listing and prospecting scenarios with Australian voices
• measurable feedback on rapport, control, objection handling, goals, and tonality
• privacy, on-demand practice, recordings, and gamified scoring for consistency
• using short daily practice to become “match fit” for presentations
I’m gonna put the link in the show notes

Hosted by Lee Woodward Training Systems

Brought to you by The Agency Portal

🎓 The Complete Salesperson Course – Australia’s premier real estate training, delivered nationally throughout the year. Build the skills, systems, and mindset to perform at the highest level. Learn more →

📚 The Super Coaching Program – An exclusive membership providing ongoing coaching, resources, and strategies to support sustained growth in real estate. Join today →

Discover more:

• Next Events
• Lee's New Book – Claiming Doors
• Explore Lee Woodward Short Courses
• The Top 100 Business Stories & Life Lessons Of Charles Tarbey

Send a message directly to Lee ( Include your details )

We explore why agents feel overwhelmed despite more tech, and map a practical path to higher revenue per employee with an AI operating system that orchestrates work instead of adding noise. Mark Burgess shares a vivid look at a near‑future agency day where humans lead and AI handles orchestration.

• the always‑on burden and shrinking margins
• why hires, more tools, and harder work fail
• revenue per employee as the north star
• architecture over effort as the lever for profit
• the case for a central operating system not a CRM
• context as the key to useful AI
• documenting processes and training to unlock AI
• a day‑in‑the‑life of a next‑gen agency
• reclaiming evenings while lifting follow‑through
• practical steps to avoid AI tool sprawl

Hosted by Lee Woodward Training Systems

Brought to you by The Agency Portal

🎓 The Complete Salesperson Course – Australia’s premier real estate training, delivered nationally throughout the year. Build the skills, systems, and mindset to perform at the highest level. Learn more →

📚 The Super Coaching Program – An exclusive membership providing ongoing coaching, resources, and strategies to support sustained growth in real estate. Join today →

Discover more:

• Next Events
• Lee's New Book – Claiming Doors
• Explore Lee Woodward Short Courses
• The Top 100 Business Stories & Life Lessons Of Charles Tarbey