Is your “8 out of 10” client experience quietly killing your referrals, loyalty, and pricing power?

In this episode, Dr. Sam unpacks the “Serve” stage of his Find–Serve–Keep marketing model.

Backed by real-world stories and surprising survey data, Sam explains why your “pretty good” client experience may be costing you more than you think—and how to flip it into your most powerful (and profitable) form of marketing.

Listen to discover:

• Why 8/10 clients are less loyal - and what separates them from raving fans
• The hidden key to price satisfaction (hint: it’s not being cheap)
• How to hardwire a “10/10 or nothing” mindset into your team - without burning them out
• The overlooked client touchpoints that quietly erode trust and repeat visits
• How to engineer wow moments at every step of the journey
• What “educate to value” looks like in the consult room, and why it builds both confidence and conversions

If you think client experience is a soft skill, think again. It’s your secret weapon for growth.Press play and start turning everyday interactions into extraordinary marketing.

If you could use an outsider perspective on your current marketing strategy, book a time with Sam for a free marketing 'triage' ⁠here.⁠

If you'd like Sam's help to grow an abundant practice, here are 4 tools that will help:

1. Get Sam’s book “⁠⁠The Abundant Practice⁠⁠”

2. Take the⁠⁠ 7 minute Practice Diagnostic Assessmen⁠⁠t to uncover the biggest opportunities in your practice. s

3. ⁠⁠Join our FREE closed Facebook Group⁠⁠, “The Practice Incubator Group”. It’s the place we share good ideas that work in practice.

4. Want to discuss your situation? ⁠⁠Click here to have a chat. ⁠⁠

Is Your Vet Practice Website Costing You Clients?

Your website should be your hardest-working team member. But for most vet practices, it's the digital equivalent of a dozing receptionist—scaring off new clients before they ever walk through the door.

In this episode, Sam breaks down the 6 high-converting elements every veterinary website needs to turn curious pet owners into loyal, paying clients. From simple layout changes to the one video that builds instant trust, this is a masterclass in website performance for veterinary practice owners.

You’ll learn:

• Why your website is the “decision maker” for new clients - and how to pass the test
• The 6 high-converting elements every vet website should include
• Why a short, honest video from you outperforms slick marketing content
• How to use Google reviews to outrank local competitors
• A proven strategy to double or triple your 5-star reviews (without begging)
• What to avoid at all costs on your practice website

If your website isn’t working for you, it’s working against you. Let’s fix that.

Email Sam at  sam@acceleratepracticeacademy.com to help review your website and get your hands on his framework for more 5 star Google reviews than a Taylor Swift concert.

If you'd like Sam's help to grow an abundant practice, here are 4 tools that will help:

1. Get Sam’s book “⁠The Abundant Practice⁠”

2. Take the⁠ 7 minute Practice Diagnostic Assessmen⁠t to uncover the biggest opportunities in your practice

3. ⁠Join our FREE closed Facebook Group⁠, “The Practice Incubator Group”. It’s the place we share good ideas that work in practice.

4. Want to discuss your situation? ⁠Click here to have a chat. ⁠

If you run a vet practice, you’re not just a vet-you’re a marketer.

But marketing isn’t something they teach at vet school, and the odds are that you’re not a very good one! And let’s be honest: most vets aren’t exactly thrilled by marketing.

Let’s fix that.

In this episode we cut through the overwhelm and sleaze-factor often associated with marketing. Sam breaks down what marketing actually means for a veterinary clinic—and why now, more than ever, it matters.

In many vet businesses visit numbers are dipping, competition is up, and relying on “just being a good vet” isn’t enough. But here's the good news: you don’t need fancy funnels or social media stunts. You just need a simple, CEO-level way of thinking about marketing.

You’ll learn:

• Why marketing is about relationships, not persuasion
• The “Find, Serve, Keep” framework that every vet clinic should master
• How to track what’s actually working (without the guesswork)
• Why your real product isn’t medicine - it’s the experience
• How your local area and shifting demographics should shape your strategy
• The mindset shift to go from inconsistent promotion → consistent growth

Whether you’re brand new to marketing or just tired of throwing spaghetti at the wall—this one’s for you.

If you could use an outsider perspective on your current marketing strategy, book a time with Sam for a free marketing 'triage' here.

If you'd like Sam's help to grow an abundant practice, here are 4 tools that will help:

1. Get Sam’s book “⁠The Abundant Practice⁠”

2. Take the⁠ 7 minute Practice Diagnostic Assessmen⁠t to uncover the biggest opportunities in your practice. s

3. ⁠Join our FREE closed Facebook Group⁠, “The Practice Incubator Group”. It’s the place we share good ideas that work in practice.

4. Want to discuss your situation? ⁠Click here to have a chat. ⁠