エピソード

  • Smarter Support: HitWit’s AI Advantagen (EP 874)

    Smarter Support: HitWit’s AI Advantagen (EP 874)
    2025/07/11

    Get ready for an insightful conversation with Bhadri Varadarajan of HitWit, a PitchIT finalist at IT Nation Connect 2025. We dive into the nuts and bolts of AI-powered knowledge sharing, from onboarding and interactive learning to customer engagement and support. Bhadri explains how HitWit’s platform helps MSPs deliver fast, knowledgeable responses and build an “AI muscle” that sets them apart in a competitive market. We cover the importance of managing data, the shift from traditional training to dynamic, multi-format learning, and the opportunities for MSPs to become AI transformation leaders for their clients. Don’t miss this chance to learn from one of the industry’s most forward-thinking innovators!

    Why Listen:

    • Learn how AI can transform your knowledge base and training
    • Discover new revenue opportunities for MSPs
    • Hear real-world examples of AI in action
    • Get insights on customer engagement and support
    • Find out how to position your MSP for the future

    Guest: Bhadri Varadarajan is the founder and CEO of HitWit, an AI-driven platform helping MSPs and enterprises streamline knowledge sharing, training, and customer engagement. With a background as CTO in private equity and a passion for education, Bhadri brings unique insights into leveraging AI for business growth.

    • Website: https://www.hitwit.ai
    • LinkedIn: https://www.linkedin.com/company/hitwit-ai

    Companies, Products, and Books Mentioned

    • ConnectWise: https://www.connectwise.com
    • IT Nation Connect: https://itnation.connectwise.com
    • PitchIT Program: https://itnation.connectwise.com/connect-global/
    • Slack: https://slack.com
    • Microsoft Teams: https://www.microsoft.com/en-us/microsoft-teams/group-chat-software
    • Google Cloud: https://cloud.google.com
    • Common Core Curriculum: https://www.corestandards.org

    === SPONSORS

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    === MUSIC

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    21 分
  • AI Sales Coaching for MSPs (EP 873)

    AI Sales Coaching for MSPs (EP 873)
    2025/07/10

    Are you tired of feeling lost when it comes to MSP sales? This episode brings you the game-changing insights of Jean Templin, co-founder of NAYAK, who’s on a mission to help IT pros sell better, smarter, and faster. Learn how AI-driven coaching and emotional intelligence can transform your sales process and give you the confidence to close more deals—no matter your technical background.

    What if you could walk into every sales call fully prepared, armed with actionable insights and a cheat sheet tailored to your prospect? Jean Templin reveals how NAYAK’s smart call planning and real-time coaching help MSPs personalize every interaction, build trust, and never miss a revenue opportunity.

    Ready to stop leaving money on the table? In this episode, we uncover why MSPs lose out on $1 million annually and how NAYAK’s AI-powered tools can help you reclaim that lost revenue. From onboarding to account management, discover how relationship intelligence and automation can take your business to the next level—while keeping your team confident and your clients happy.

    Guest: Jean Templin

    Co-founder and Product Leader, NAYAK
    Jean Templin is a seasoned entrepreneur and product leader with a background at Twilio and a passion for empowering MSPs through AI-driven sales enablement. At NAYAK, Jean helps IT professionals leverage emotional intelligence, automation, and real-time coaching to boost revenue and build stronger client relationships.

    • Website: https://nayak.ai
    • LinkedIn: https://www.linkedin.com/in/jeantemplin

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    21 分
  • Heather Simek: MSP Life, Lessons & Leadership (EP 872)

    Heather Simek: MSP Life, Lessons & Leadership (EP 872)
    2025/07/10
    Ever wondered what happens when a global IT giant acquires a renowned marketing firm? Tune in as Heather Simek and I unpack the Kaseya-TMT deal and its real impact on MSPs. From the inside scoop on industry rumors to how this move reshapes marketing, peer groups, and community, Heather brings her signature candor and expertise. Plus, we share stories about vendor contracts, FTC rulings, and the unique camaraderie that sets MSPs apart. If you want honest talk and actionable insights, this episode is for you.Why Listen:Get the inside scoop on Kaseya’s acquisition of TMTUnderstand the impact of the FTC’s blocked “click-to-cancel” ruleLearn best practices for vendor contracts and renewalsDiscover how AI is reshaping managed servicesHear Heather’s personal journey and mental health insightsFind out why relationships and community matter in ITCompanies, Products, and Books MentionedKaseya: https://www.kaseya.comTechnology Marketing Toolkit (TMT): https://www.technologymarketingtoolkit.comDatto: https://www.datto.comConnectWise: https://www.connectwise.comAmazon Prime Day: https://www.amazon.com/primedayHardy (musician): https://www.hardyofficial.comChris Stapleton: https://www.chrisstapleton.comSteely Dan: https://www.steelydan.comLarkin Poe: https://www.larkinpoe.comPentatonix: https://www.ptxofficial.comDarius Rucker: https://www.dariusrucker.comCarly Pearce: https://www.carlypearce.comLarry Fleet: https://www.larryfleet.comLynyrd Skynyrd: https://www.lynyrdskynyrd.comMan of La Mancha (musical): https://www.mtishows.com/man-of-la-manchaGuest: Heather SimekA 40-year IT veteran, Heather Simek is known for her leadership, mentorship, and deep passion for the MSP community. Formerly VP at a $3.5M MSP, Heather is now consulting, supporting industry peers, and championing mental health and community in tech.LinkedIn: https://www.linkedin.com/in/heather-simek-343231b3/=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    54 分
  • Outsourcing Procurement for MSPs (EP 871)

    Outsourcing Procurement for MSPs (EP 871)
    2025/07/09

    Are you an MSP owner still stuck handling procurement late into the night? In this episode, Rayanne Buchianico reveals how ABC Solutions’ new outsourced procurement service can give you your time—and your weekends—back. Hear how her team’s hands-on, white-labeled solution integrates seamlessly with your PSA, keeps your margins intact, and lets you focus on growing your business instead of chasing quotes and POs.

    Why Listen:

    • Learn how outsourced procurement can simplify your workflow
    • Hear real-world feedback from MSPs using the service
    • Discover the human difference behind ABC Solutions’ approach
    • Get an inside look at the Pitch It competition journey
    • Find out how your MSP can maintain margin and control

    Guest: Rayanne Buchianico is the founder of ABC Solutions, an accounting and consulting firm specializing in the MSP industry. With over 20 years of experience, Rayanne is known for her innovative solutions and dedication to helping MSPs run better businesses.

    • Website: https://abcsolutionsfl.com
    • LinkedIn: https://www.linkedin.com/in/rayanneabcsolutionsfl/

    Companies, Products, and Books Mentioned

    • ConnectWise: https://www.connectwise.com
    • TDSynnex: https://www.tdsynnex.com
    • D&H: https://www.dandh.com
    • Amazon: https://www.amazon.com
    • IT Nation Pitch It: https://www.connectwise.com/theitnation/pitchit

    === SPONSORS

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    === MUSIC

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    20 分
  • Turning Cyber Risk into Revenue (EP 870)

    Turning Cyber Risk into Revenue (EP 870)
    2025/07/08

    Ever struggled to get your clients to care about cybersecurity? Adam Anderson from ThreatCaptain shares how their platform helps MSPs translate complex cyber risks into clear financial impacts that business leaders understand. Find out how one MSP turned a simple simulation into $7,000 in new monthly revenue, and why talking dollars and cents is the key to winning over CFOs. Tune in for actionable insights, real-world stories, and a fresh approach to selling security.

    Why Listen:

    • Learn how to turn cyber risk into business value
    • Real MSP stories of revenue growth
    • The importance of financial storytelling for sales
    • How to onboard and show value in one day
    • Insights on compliance frameworks and revenue
    • The “fun boat ride” approach to client conversations

    Guest: Adam Anderson

    Adam Anderson is the CEO and co-founder of ThreatCaptain, a four-time cybersecurity entrepreneur, and a passionate advocate for bridging the gap between technical and business leaders. With a track record of successful exits and a knack for making cybersecurity accessible, Adam is on a mission to help MSPs drive real business value.

    • Website: https://threatcaptain.com/
    • LinkedIn: https://www.linkedin.com/in/adamandersonceo/

    Companies, Products, and Books Mentioned

    • ThreatCaptain: https://threatcaptain.com
    • ConnectWise: https://www.connectwise.com
    • Security 360: https://www.connectwise.com/platform/security/security-360
    • NIST CSF 2.0: https://www.nist.gov/cyberframework
    • HIPAA: https://www.hhs.gov/hipaa/

    === SPONSORS

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    === MUSIC

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    18 分
  • Ingram Micro Ransomware: Lessons for MSPs (EP 869)

    Ingram Micro Ransomware: Lessons for MSPs (EP 869)
    2025/07/08
    The Ingram Micro cyber incident sent shockwaves through the IT world, but it’s more than just a headline—it’s a wake-up call for MSPs and IT providers everywhere. In this episode, I’m joined by Michael Crean to discuss the real impact, the lessons we all need to learn, and why compassion and community matter most when crisis hits. Let’s turn disruption into an opportunity for growth and better security.Why Listen:Real-world breakdown of the Ingram Micro incidentInsights from SonicWall’s Michael CreanActionable tips for MSPs and IT providersDiscussion on VPN vs. SASE securityThe importance of vendor transparencyEmotional and business impact on the IT communityLessons for incident response and business continuityHow AI is shaping both attacks and defensesGuest: Michael CreanMichael Crean is a seasoned cybersecurity expert and executive at SonicWall, known for his practical insights and deep experience in helping organizations defend against evolving threats. With a passion for education and community, Michael brings real-world advice to IT professionals everywhere.Website: https://www.sonicwall.com/blog/authors/michael-creanCompanies, Products, and Books MentionedIngram Micro: https://www.ingrammicro.comSonicWall: https://www.sonicwall.comTDSynnex: https://www.tdsynnex.comD&H: https://www.dandh.comZix/AppRiver: https://www.zix.comMicrosoft 365: https://www.microsoft.com/microsoft-365Dropbox: https://www.dropbox.comFortinet: https://www.fortinet.comCheckpoint: https://www.checkpoint.comPalo Alto Networks: https://www.paloaltonetworks.comWatchGuard: https://www.watchguard.comTruGrid: https://www.trugrid.com=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    18 分
  • MSPX: Simplifying M&A for MSPs (EP 868)

    MSPX: Simplifying M&A for MSPs (EP 868)
    2025/07/07

    Ever wish you could turn those low-fit contracts into real cash—or acquire new clients without the headaches of traditional M&A? Matt Yesbeck, co-founder of MSPX, reveals how his platform is turning managed service contracts into currency. Hear the story behind the first marketplace designed for MSPs to buy, sell, and value contracts, and learn how it’s giving providers new ways to grow, pivot, or exit on their own terms.

    Why Listen:

    • Discover a new way to monetize low-fit contracts
    • Learn how to buy recurring revenue with less M&A complexity
    • See how trust and security are built into every transaction
    • Hear real-world feedback from MSPs and M&A brokers
    • Get tips for working with family in business

    Guest:

    Matt Yesbeck is a seasoned IT channel veteran with over 25 years in the managed service provider space. He is the founder of YesTech IT Services and co-founder of MSPX, the first marketplace for buying, selling, and valuing MSP contracts. Matt is passionate about empowering MSPs to grow, realign, or exit their businesses with confidence.

    • Website: https://mspx.store/
    • LinkedIn: https://www.linkedin.com/in/mattyesbeck/

    Companies, Products, and Books Mentioned:

    • YesTech IT Services – https://yesteck.io/
    • ConnectWise – https://www.connectwise.com
    • IT Nation – https://www.connectwise.com/theitnation

    === MUSIC

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    21 分
  • Simplify Security with EverKey (EP 867)

    Simplify Security with EverKey (EP 867)
    2025/07/03

    Are your clients tired of juggling passwords and MFA codes? In this episode, I sit down with Ahmad Al-Hidiq from EverKey to discuss how their universal smart key technology is making authentication seamless—no more codes, no more friction. Find out how MSPs can deliver effortless, secure access that employees will actually love.

    Why Listen:

    • Discover how proximity authentication works
    • Learn about seamless integration with AD, Entra, Okta
    • Hear real-world use cases from enterprise to SMB
    • Understand how EverKey simplifies MFA and password management
    • Get insights into future AI-powered security features
    • Tips for MSPs to resell and support EverKey

    Guest Bio + Links:

    Ahmad Al-Hidiq is a cybersecurity expert and key leader at EverKey, driving the company’s shift from hardware to software and expanding its presence in the B2B market. Ahmad specializes in universal smart key technology and is passionate about making secure access effortless for businesses.

    • EverKey Website: https://everykey.com/
    • Ahmad Al-Hidiq LinkedIn: https://www.linkedin.com/in/ahmadalhidiq/

    Companies, Products, and Books Mentioned:

    • YubiKey – https://www.yubico.com
    • Active Directory – https://www.microsoft.com/en-us/windows-server/active-directory
    • Entra – https://www.microsoft.com/security/business/identity-access/microsoft-entra
    • Okta – https://www.okta.com
    • Adore (access management) – https://www.adore.com

    === SPONSORS

    • Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
    • Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
    • Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
    • Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    === MUSIC

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Show Information

    • Website: https://www.itbusinesspodcast.com/
    • Host: Marvin Bee
    • Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
    • Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
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    21 分