In this episode of Truth Be Told, host Dave Thompson, CFI sits down with Scott Tillema — former SWAT hostage negotiator, FBI-trained crisis negotiator and practitioner with over two decades of experience — as he reveals how high-stakes communication tactics from crisis negotiation can transform leadership, decision-making, and everyday conversations. Scott breaks down his proven “Four Pillars of Negotiation” — Understanding, Timing, Delivery, and Respect — and shows how mastering these can help you build trust fast, influence others calmly, and steer tense conversations toward positive outcomes. Whether you’re dealing with business negotiations, conflict at work, or difficult personal conversations, Scott offers powerful, real-world tools to help you communicate clearly and confidently when it matters most.

Learn more about Scott here: Scott Tillema | High-Stakes Communication Keynote Speaker

Truths:

• Public speaking can be a rewarding but challenging journey.
• Connecting with the audience is key to impactful speaking.
• Anxiety before speaking is normal and can be beneficial.
• Negotiation is a team effort, not a solo act.
• Understanding the other person's perspective is crucial.
• Respect is essential for effective communication.
• Timing can make or break a conversation.
• Delivery involves more than just words; it's about how you say them.
• Feedback is vital for improvement in communication skills.
• Work-life balance is important for mental well-being.

In this episode, Dave Thompson, CFI sits down with Michael Reddington, CFI to break down five of the biggest misconceptions about communication — in the interrogation room, the boardroom, and everywhere in between. From the myths of “control,” “rapport,” and “active listening” to the flawed belief that people owe us the truth, Dave and Mike unpack how these assumptions quietly sabotage influence. Together, they reveal the real skills that build trust, uncover information, and create better outcomes in high-stakes conversations.

Check out Part 2 of this Series on Mike's Podcast on YouTube - "I See What You're Saying"

Or visit on Spotify

We covered myths and misconceptions on this episode – listen to learn more as we debunk the following:

• Buyers are liars
• You need to keep control of the conversation
• Excuses are bad
• People owe you the truth
• Active listening = Performative listening

What if your next training didn’t just check a box - but actually changed behavior? In this episode, Dr. Carrie Graham joins us to unpack how better learning design can turn information into transformation - whether you’re leading a classroom, a corporate team, or a law enforcement agency.

Dive into the world of transformative training with Dr. Carrie Graham, where the focus shifts from the facilitator to the learner, ensuring that every educational experience is impactful and lasting.

In this episode of "Truth Be Told," host Dave Thompson, CFI sits down with Dr. Carrie Graham, a learning solutions architect dedicated to crafting training programs that truly resonate. They explore the science of adult learning, the importance of prioritizing the learner, and the role of diversity, equity, and inclusion in modern training environments. Dr. Graham shares her insights on creating engaging learning experiences that go beyond checking boxes, emphasizing the need for continuous reflection and adaptation in training practices. Whether you're a trainer, leader, or lifelong learner, this conversation offers valuable takeaways for enhancing educational impact.

Check out Dr. Graham's website for her blog, consulting services and other podcast clips!

Truths:

• Prioritize the learner in training programs to enhance effectiveness.
• Effective training requires continuous reflection and adaptation.
• Diversity and inclusion are crucial components of modern training.
• Training should go beyond checking boxes to be truly impactful.
• Engaging learning experiences are essential for knowledge retention.
• Adult learning science is key to creating impactful training programs.
• Facilitators should adapt to the needs of their learners.
• Continuous learning is vital for personal and professional growth.